What does a Senior Support Specialist do?

Support specialists work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs. They walk customers through software installation and launch newly-installed programs for the first time. They send technical documentation to customers and end-users and make recommendations to employees or customers for hardware changes if a computer cannot support a particularly needed software program.

Support specialists elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer. They provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems and communicate with co-workers to diagnose problems. They prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow. Support specialists need a degree in computer science or information technology and program certification.

EducationBachelor's Degree
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Senior Support Specialist Salaries

Average Base Pay

£30,828 /yr
Same as national average
Not including cash compensation
See More Insights
Median: £31K
See More Insights
Glassdoor Estimated Salary

Senior Support Specialist Career Path

Learn how to become a Senior Support Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Senior Support Specialist
See Career Path

Senior Support Specialist Insights

Read what Senior Support Specialist professionals have to say about their job experiences and view top companies for this career.
22 Feb 2021

“A good place to start your career IF and ONLY IF you are a motivated individual”

22 Feb 2021

“A good place to start your career IF and ONLY IF you are a motivated individual”

Couch Tomato CafeCouch Tomato Cafe
Floor Support
27 Apr 2021

“Pay was pretty low and didn't get much of a tip out at the end of the night”

IT Support Specialist
3 Aug 2021

“Money was good but not worth it for me as it was affecting my mental health.”

Benchmark Family ServicesBenchmark Family Services
Therapeutic Support Specialist
17 Apr 2020

“The foster families and children I worked with were amazing and kept me in this job.”

State of GeorgiaState of Georgia
Economic Support Specialist II
9 Jul 2021

“Upper leadership is not the best and do nothing to mitigate the stressors that comes with the job.”

MWH ConstructorsMWH Constructors
Support Function
4 Jul 2020

“Annual PDRS are not done well and no clear objectives to drive a culture of career progression.”

Support Staff
31 Oct 2019

“This is a good place to learn about the technical and business side of the industry.”

See More

Senior Support Specialist Interviews

Related Careers

Support Technician
No skills overlap
Software Engineer
No skills overlap
Software Developer
No skills overlap
Systems Administrator
13% skills overlap

Senior Support Specialist jobs

Frequently asked questions about the role and responsibilities of a senior support specialist

When working as a senior support specialist, the most common skills you will need to perform your job and for career success are Operating Systems, Scripting Languages, Written Communication, Evaluating and MS Windows.

The most similar professions to senior support specialist are:
  • Support Technician
  • Software Engineer
  • Software Developer
  • Systems Administrator

The most common qualifications to become a senior support specialist is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.