What does a Service Administrator do?

Service administrators provide administrative support and perform customer relations duties in the service department of an automotive shop or equipment repair facility. They support and work in close collaboration with the service manager. They greet and assist customers, coordinate appointments and services, and process service-related paperwork. They collect payment and complete payment processing transactions, maintain billing records and invoices, and handle light bookkeeping duties. They assist with resolving any customer concerns or issues, with the goal of maintaining high standards of customer satisfaction.

Service administrators typically have at least a high school diploma, although additional training or education is helpful. They commonly have a background in administrative support or customer service. They should have strong customer relations skills and proficiency with common office software programs such as Excel.

Education--
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience2-4 years

Service Administrator Salaries

Average Base Pay

£21,738 /yr
Same as national average
Not including cash compensation
See More Insights
£17K
Median: £22K
£29K
See More Insights
Glassdoor Estimated Salary

Service Administrator Career Path

Learn how to become a Service Administrator, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

See Career Path

Service Administrator Insights

Read what Service Administrator professionals have to say about their job experiences and view top companies for this career.
We Are With YouWe Are With You
Service Administrator
7 Apr 2021

“More training and development would be good”

Utilita EnergyUtilita Energy
Field Service Administrator
17 Jun 2021

“From having a good support network to good managers the job is more than what I expected in a positive way.”

Schneider ElectricSchneider Electric
Field Service Planner
8 Oct 2020

“performing teammates had three 10/10s from customers but it was never recognised by NOC management.”

AgileOneAgileOne
Senior Client Service Administrator
8 Apr 2021

“I was thankful to have a job at the moment but looking back there is so many better opportunities.”

CBRECBRE
Real Estate Services Administrator
5 Aug 2021

“wide sources to assist with training and development.”

Thames Valley PoliceThames Valley Police
People Services Administrator
23 Jun 2021

“Good team and colleagues to work with.”

PwCPwC
Client Service Administrator
1 Nov 2021

“Pay is not the best”

PwCPwC
Client Services Administrator
3 Dec 2020

“Training is not the best so many people leave”

See More

Service Administrator Interviews

Related Careers

Office Administrator
£21,423
No skills overlap
Administrative Assistant
£21,734
No skills overlap
Data Entry Clerk
£24,119
No skills overlap
Office Manager
£31,448

Service Administrator jobs

Frequently asked questions about the role and responsibilities of a service administrator

The most similar professions to service administrator are:
  • Office Administrator
  • Administrative Assistant
  • Data Entry Clerk
  • Office Manager