What does a Service Administrator do?
Service administrators provide administrative support and perform customer relations duties in the service department of an automotive shop or equipment repair facility. They support and work in close collaboration with the service manager. They greet and assist customers, coordinate appointments and services, and process service-related paperwork. They collect payment and complete payment processing transactions, maintain billing records and invoices, and handle light bookkeeping duties. They assist with resolving any customer concerns or issues, with the goal of maintaining high standards of customer satisfaction.
Service administrators typically have at least a high school diploma, although additional training or education is helpful. They commonly have a background in administrative support or customer service. They should have strong customer relations skills and proficiency with common office software programs such as Excel.
Service Administrator Salaries
Average Base Pay
Service Administrator Career Path
Learn how to become a Service Administrator, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Service Administrator Insights
“More training and development would be good”
“From having a good support network to good managers the job is more than what I expected in a positive way.”
“performing teammates had three 10/10s from customers but it was never recognised by NOC management.”
“I was thankful to have a job at the moment but looking back there is so many better opportunities.”
“wide sources to assist with training and development.”
“Good team and colleagues to work with.”
“Pay is not the best”
“Training is not the best so many people leave”
Service Administrator Interviews
Service Administrator jobs
Frequently asked questions about the role and responsibilities of a service administrator
- Office Administrator
- Administrative Assistant
- Data Entry Clerk
- Office Manager