What does a Service Administrator do?

Service administrators provide administrative support and perform customer relations duties in the service department of an automotive shop or equipment repair facility. They support and work in close collaboration with the service manager. They greet and assist customers, coordinate appointments and services, and process service-related paperwork. They collect payment and complete payment processing transactions, maintain billing records and invoices, and handle light bookkeeping duties. They assist with resolving any customer concerns or issues, with the goal of maintaining high standards of customer satisfaction.

Service administrators typically have at least a high school diploma, although additional training or education is helpful. They commonly have a background in administrative support or customer service. They should have strong customer relations skills and proficiency with common office software programs such as Excel.

What responsibilities are common for Service Administrator jobs?
  • Troubleshoot issues for applications by reviewing application logs, IIS logs, event logs.
  • Diagnose and respond to customer support service call requests.
  • Attend various product meetings to discuss status of new client installations, provide timelines as they pertain to new release installations, and access client requests.
  • Develop, maintain and updates all required documentation in a timely manner.
  • Maintain 'best practices' change control procedures to ensure preauthorization and accurate record keeping for all application level changes.
  • Focus on continuous improvement through automation, re-engineering and streamlining to reduce risk/exposure and optimize upgrades/installations.
  • Install/execute and fine-tune stored procedures, SQL queries and user defined function.
  • Create and manage problem records and tasks to document root cause, corrective actions.
  • Maintain the sales appointment schedule and maintain a list of sales leads.
What are the typical qualifications for Service Administrator jobs?
  • Bachelor's Degree in business or computer science.
  • Hands-on experience configuring and managing an LMS.
  • Strong command of English language and good communication skills.
  • Excellent leadership, time management, and critical thinking skills.
Work/Life Balance
3.7 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience2-4 years

Service Administrator Salaries near United Kingdom

Average Base Pay

£26,984 /yr
Not including cash compensation
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Glassdoor Estimated Salary

Service Administrator Career Path

Learn how to become a Service Administrator, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Service Administrator

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Service Administrator Insights

Read what Service Administrator professionals have to say about their job experiences and view top companies for this career.
Towne PropertiesTowne Properties
Community Service Administrator
5 Oct 2022

“It was nice great to work with the contractors and see how they kept the communities maintained.”

Alberta Retired Teachers' AssociationAlberta Retired Teachers' Association
Member Services Administrator
13 Apr 2023

“The team as a whole is very positive and enjoyable to work with.”

Utilita EnergyUtilita Energy
Field Service Administrator
17 Jun 2021

“From having a good support network to good managers the job is more than what I expected in a positive way.”

Zenith VehiclesZenith Vehicles
Accident Services Administrator
27 Jul 2023

“Flexible working really good since Covid”

GP StrategiesGP Strategies
LMS Administrator
15 Oct 2023

“permanent work from home which is good thing.”

State of IllinoisState of Illinois
Public Service Administrator
18 Nov 2022

“Great benefits and I work within one of the best divisions.”

Real Estate Services Administrator
5 Aug 2021

“wide sources to assist with training and development.”

Thames Valley PoliceThames Valley Police
People Services Administrator
23 Jun 2021

“Good team and colleagues to work with.”

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Service Administrator Interviews

Frequently asked questions about the role and responsibilities of a Service Administrator

The most similar professions to Service Administrator are:
  • Administrator On Duty
  • Office Administrator
  • Administrative Assistant
  • Office Manager

Related Careers

Administrator On Duty
No skills overlap
Office Administrator
No skills overlap
Administrative Assistant
No skills overlap
Office Manager

Service Administrator jobs