What does a Service Advisor IV do?

Service advisors are the point of contact between customers who bring their vehicles into an auto dealership for repair and the technicians who provide services to the vehicle. As a service advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed. Service advisors can be found in new and used car dealerships and often work in an office setting. Automotive technicians or employees at a car dealership may become service advisors, and these professionals may eventually become dealership or automotive-repair managers.

At a minimum, high school automotive training is desirable, but college study is preferred by most employers. To become a service advisor, you must have significant experience in the automotive field. It's also necessary to have strong communication skills to provide effective services to customers.

  • Greet customers and offer excellent customer service from intake to release of their vehicles
  • Determine and diagnose car issues based on customer description and vehicle condition
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Order necessary parts from suppliers and double-check that they are delivered to technicians
  • Ensure that automotive work provided to customers meets company quality standards
  • Invoice and collect payment from customers for services rendered
  • Handle and resolve customer complaints regarding services
  • Maintain customer records and enter data into computer databases
  • Working knowledge and experience of automotive products, repairs and parts
  • Secondary education in the automotive field or equivalent work experience
  • Strong communication skills and the ability to translate customer needs to workable technician orders
  • Basic knowledge of computer programs including word processing and database tools
  • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
  • Exceptional customer service skills based on experience
  • Continuing education and knowledge acquisition on the function and repair of newer vehicles
  • Basic mathematics skills to prepare and process bills and customer payment
  • Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
Education--
Work/Life Balance
3.2 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience0-1 Year

Financial Advisor IV Salaries

Average Base Pay

£32,890 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
£17K
Median: £33K
£64K
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Glassdoor Estimated Salary

Service Advisor IV Career Path

Learn how to become a Service Advisor IV, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L3
Senior Service Advisor
£29,075/yr
L3
Service Manager
£39,734/yr
L4
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Service Advisor IV Insights

Read what Service Advisor IV professionals have to say about their job experiences and view top companies for this career.
Valenti MotorsValenti Motors
Automotive Parts Advisor
15 Aug 2021

“Pay was not the great but went along with the volume of business my department was doing.”

Fenton MotorsFenton Motors
Automotive Service Advisor
23 Jul 2019

“CSI scores tied directly to your pay can KILL a good month if you get a bad survey.”

WebhelpWebhelp
Customer Service Adviser
12 Sep 2021

“Career advancement opportunities really depend on who you know rather than being the best for the job.”

Livermore Ford LincolnLivermore Ford Lincoln
Service Writer
20 Apr 2021

“The guys you work with are helpful and nice; not sharks.”

the LEGO Groupthe LEGO Group
Consumer Service Advisor
23 Sep 2020

“Everyone about is friendly and great to work with.”

CarMaxCarMax
SERVICE ADVISOR
17 Sep 2019

“Fri and great people to work with.”

StoneMorStoneMor
Family Service Advisor
6 Oct 2020

“Like all sales there is a lot of work in a 40 hour schedule but the pay is well worth it.”

Valencia CollegeValencia College
Student Services Advisor
25 Oct 2021

“pay is not horrible but not great”

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Service Advisor IV Interviews

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