What does a Service Representative do?

Service representatives take customer questions, complaints, comments, and concerns. Using a computer, telephone, or another digital communication form to respond to a customer’s inquiries, they treat customers with respect and strive to assist the customers within company policies to ensure they are satisfied with their purchase or transaction.

Service representatives give customers information about products and services, take orders, and they process returns. They help customers understand a product by answering questions and are sometimes considered members of sales teams. They maintain a positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. They acknowledge and resolve customer complaints to the best of their ability and understand the products so that they can answer customer questions or comments. They also keep records of customer interactions and transactions. Service representatives need a minimum high school diploma, a general education degree, or equivalent.

What responsibilities are common for Service Representative jobs?
  • Work with vendors, and support and review their work.
  • May service incoming calls in multiple queues throughout daily shift.
  • Inspect store facility and equipment for safety, cleanliness and proper working order.
  • Assist in maintaining proper inventory levels and shift audits.
  • Ability to grasp, reach and manipulate objects with hands up to all day.
  • Handle telephone inquiries regarding appointments and work in process.
  • Adhere to regulatory, audit and operating policies and procedures.
  • Achieve individual and team goals as related to the campaign.
  • Perform check in and out duties accurately and in a timely manner.
  • Open and close batches properly, accurately reconcile collections, prepare deposits and document corrections.
  • Promote positive guest relations through prompt, courteous and efficient service.
  • Receive incoming calls from clients, dealers and customers and respond as necessary.
  • Direct customer calls to the correct person at all locations.
  • Participate in and maintain a quality service culture within the customer service team.
What are the typical qualifications for Service Representative jobs?
  • Bachelor's or Associate's Degree in business or business administration or equivalent experience.
  • A problem solver who pays strict attention to detail.
  • Critical thinking skills that assist with multitasking and collaboration.
  • A strong work ethic and solid time management skills.
  • Use professionalism and a positive attitude in all interactions.
  • Fluent in processes such as the onboarding, implementing strategy, and solving of issues that arise.
  • Dedicated to the implementation of best practices in all interactions.
  • Able to use computing systems to document and close incidents if necessary.
  • Lead by setting a positive example to all associates.
EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Service Representative Salaries

Average Base Pay

£23,821 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
£14K
Median: £24K
£41K
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Glassdoor Estimated Salary

Service Representative Career Path

Learn how to become a Service Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Service Representative
£23,821/yr
L3
L2

Average Years of Experience

0 - 1
31%
2 - 4
35%
5 - 7
1%
8+
33%
Not including years spent in education and/or training
See Career Path

Service Representative Insights

Read what Service Representative professionals have to say about their job experiences and view top companies for this career.
CentogeneCentogene
Representative
28 May 2020

“Very disappointing and I feel totally misled about the reality of this job and lack of career path.”

Canon Business Process ServicesCanon Business Process Services
Office Services Representative
3 May 2020

“life balance and great if one is reentering the workforce and/or considering a career transition.”

NQCNQC
Support Centre Representative
22 Jul 2020

“The job I had was a very rewarding one and the feeling I got at the end of the day after helping people was fantastic.”

Red Label EnterprisesRed Label Enterprises
Cusromer Service Representative
16 Oct 2020

“The team is truly great and I have learned so much in my little time here.”

CarMaxCarMax
Titles Representative
23 Dec 2020

“I can not say enough about what a stress free and enjoyable atmosphere it is at CarMax..”

TeleperformanceTeleperformance
Custoer Service Representative
14 Dec 2021

“No stress while working and I can balance my personal life and my work life.”

UW MedicineUW Medicine
Patient Service Representative
11 Feb 2022

“Each clinic is different and depends on your manager and supervisor if it’s run well.”

Helen of TroyHelen of Troy
Cusomer Service Representative
30 Mar 2022

“I’ve been in Customer service my entire career and this is the best place to work.”

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Service Representative Interviews

Frequently asked questions about the role and responsibilities of a Service Representative

When working as a Service Representative, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Computer Literate, Microsoft Office Suite, Outstanding Communication and Typing.

The most similar professions to Service Representative are:
  • Front Desk Agent
  • Front Desk Manager
  • Receptionist
  • Sales Representative

The most common qualifications to become a Service Representative is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Front Desk Agent
£21,055
25% skills overlap
Front Desk Manager
£28,572
25% skills overlap
Receptionist
£20,163
50% skills overlap
Sales Representative
£28,454
25% skills overlap

Service Representative jobs