What does a Shift Supervisor do?

A Shift Manager is generally found in a restaurant or food service industry. A Shift Manager works to ensure a positive experience for guests by overseeing all aspects of the dining experience. They assist with the execution of daily restaurant operations through training, supervision and team building. A Shift Manager is well educated in the policies and expectations of the company and is usually promoted from within or have prior relevant experience.

Shift Managers usually have a high school education or GED. A Shift Manager in the in the food industry will also be required to possess certification in food safety. Relevant and recent experience in the field they are working is essential, as they oversee managing employees and their daily interactions with customers and do so to company standards. Leadership skills and ability to resolve challenges quickly are common attributes found in an effective Shift Manager.

  • Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
  • Address customer concerns in reference to products, services rendered or employee interactions
  • Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
  • Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
  • Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
  • Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers
  • Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work
  • Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals
  • A high school diploma or GED certificate is preferred
  • Food handling certification and experience is essential in food service industry positions
  • Ability to properly and accurately assess situations quickly while adhering to company policies
  • Ability to work in the standing position for hours at a time
  • Experience managing the daily staff of a restaurant or retail store
  • Facilitate a positive environment and support a safe and productive workplace
  • Proven leadership and experience managing a diverse team is preferred
  • Ability to use company databases and software, as well as the ability to troubleshoot common software problems is essential
  • Effective in prioritizing daily tasks while accounting for unforeseen challenges
EducationBachelor's Degree
Work/Life Balance
3.0 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience8+ years

Shift Supervisor Salaries

Average Base Pay

£20,950 /yr
Same as national average
Not including cash compensation
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£13K
Median: £21K
£34K
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Glassdoor Estimated Salary

Shift Supervisor Career Path

Learn how to become a Shift Supervisor, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L3
Shift Manager Supervisor
£21,323/yr
L4
L7
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Shift Supervisor Insights

Read what Shift Supervisor professionals have to say about their job experiences and view top companies for this career.
AccorAccor
Assistant Night Manager
24 Oct 2020

“Everything was great and I spent a very good time there and learned a lot.”

StarbucksStarbucks
Shift Supervisor
8 Nov 2019

“Supervisor pay is really good compared to barista (+$3) and you still get tips”

StarbucksStarbucks
Shift Supervisor
29 Oct 2020

“If you get a good team and manager it will be one of the best jobs”

Nekter Juice BarNekter Juice Bar
Juicer/Shift Lead
23 Feb 2021

“It was nice to work there because you learn the recipes and working there made me eat more vegetables so my skin was great then.”

Noodles & CompanyNoodles & Company
Shift Manager
11 Jan 2021

“I've worked here for four years (throughout college) and was given the opportunity for promotion.”

Pet SupermarketPet Supermarket
Shift Manager
28 Aug 2021

“Enjoyment of the work and competent management depends entirely on the store you work at.”

HiltonHilton
Hotel Night Manager
31 Dec 2020

“Low salaries and they don't really appreciate you although you sweat bleed and tear yourself.”

AMC EntertainmentAMC Entertainment
Hourly Manager
19 Sep 2021

“If someone else in your department leaves you'll get all their work and no additional compensation.”

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Shift Supervisor Interviews

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