What does a Strategic Account Manager do?

Strategic account managers serve as the liaisons between organizations and their clients. They expand client databases, maintain positive relationships with existing clients, attend assigned quotas, and ensure customer satisfaction. They also manage key account portfolios and work to achieve set account objectives. They establish strong long-term client relationships and communicate with significant clients regularly while responding to specific queries. They suggest solutions and innovative ideas that quickly and effectively meet a client's needs and handle complaints and problems.

Strategic account managers also act as liaisons between key customers and internal teams and identify and approach new potential strategic customers. Strategic account managers monitor sales performance metrics and prepare monthly, quarterly, and annual reports and forecasts. They ensure client satisfaction and identify new opportunities to create increased results and need a bachelor's degree in sales, business administration, or related fields.

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Average Years of Experience

0 - 1
3%
2 - 4
29%
5 - 7
56%
8+
12%

Strategic Account Manager Seniority Levels

Enterprise Account Manager
10% made the transition
Account Manager
71% made the transition
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Strategic Account Manager Salaries

Average Base Pay

£58,317 /yr
Same as national average
Not including cash compensation
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£33K
Median: £58K
£103K
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Glassdoor Estimated Salary

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