What does a Support Engineer do?

Support engineers assist customers with tech support concerns and challenges, and also recommend solutions to address needs they may have. Engineers are commonly employed by technology companies and tend to focus on products and services produced by their company or its strategic partners. They assess customer needs, identify challenges or issues, and configure solutions that are customized for their individual needs. They assist with achieving a satisfactory resolution to any issues or problems a customer may be experiencing. They may write training manuals, help guides, and other support materials.

Support engineers typically have a high school diploma, although some roles require at least an associate degree. They commonly have a background in tech support or customer service. They should have in-depth knowledge of common programs and solutions, especially the products and services used by customers in their industry.

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Education--
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

Support Engineer Salaries

Average Base Pay

£32,835 /yr
Same as national average
Not including cash compensation
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£21K
Median: £33K
£50K
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Glassdoor Estimated Salary

Support Engineer Career Path

Learn how to become a Support Engineer, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Support Engineer Insights

Read what Support Engineer professionals have to say about their job experiences and view top companies for this career.
Dimension DataDimension Data
Client Support Engineer
23 Apr 2021

“Good for fresh grad and a good stepping stone for those who want to pursue an IT career.”

SensibillSensibill
Production Support Engineer
17 Mar 2021

“The compensation is one of the best I know ranging from Education Funds to Fitness Account and Health benefits.”

Orange Business ServicesOrange Business Services
L2 Support Engineer
24 Jan 2021

“Salaries are not the best among the companies at the same field but still are good”

CornerstoneIT
Support Engineer
21 Apr 2021

“performance pay is used as a way to prop up salary because base pay is low.”

DerivcoDerivco
IT Support Engineer
26 Aug 2021

“It is very easy to find yourself working longer hours if you enjoy your products or projects.”

IBM
Cloud Support Engineer
12 May 2021

“Definitely a great stepping stone for even a more rewarding career within our outside of IBM.”

TUNETUNE
Senior Software Support Engineer
17 Jul 2019

“Limited growth options for individual career progression unless you were chummy with the people at the top.”

EdwardsEdwards
Service Support Engineer
14 May 2020

“Working hard and proving you can go above and beyond and learn your role and more is a great way to get ahead here.”

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Support Engineer Interviews

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Support Engineer jobs