What does a Team Member/Team Leader do?
Team members help customers find the desired goods or services they seek. They answer questions, make purchase recommendations, and explain the benefits of particular goods or services. Once they have assisted the customer in selecting what they want, they will add up a total purchase and complete the transaction. Team members greet customers and make them feel welcome by establishing a friendly and supportive shopping environment. They communicate with customers to find out what they want or need and make recommendations, locating relevant merchandise.
Team members call other stores or place special orders if their desired item or merchandise is out of stock. They explain merchandise’s function and purpose in an informative and persuasive manner to capture customers’ curiosity and increase their interest in buying the items. When applicable they will demonstrate operation or use of items and explain their position in everyday life. They stay informed about promotions, sales and company policies about exchanges, payments and returns. They inform customers of these policies when it is helpful or necessary. Team members need a high school diploma or equivalency.
- Execute best in class sales and service strategies.
- Support an environment that promotes engagement.
- Responsible for quick, accurate and safe production process.
- Organize and assign work in accordance with the schedule.
- Carry out any duties assigned by management.
- Communicate company, department, and job specific information to associates.
- Work experience in a fast-paced environment.
- Pleasant and helpful attitude and attention to detail.
- Willingness to improve upon current systems and protocols.
- A can-do attitude and a strong work ethic.
- Good at problem solving and time management.
Team Member/Team Leader Career Path
Learn how to become a Team Member/Team Leader, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Average Years of Experience
Team Member/Team Leader Insights
“the food is good and you get a shift meal including an app + drink which was really great”
“I live in south florida and my pay is $10.50/hr which is not bad but not the best.”
“I really enjoyed going to work because it was a very fun and friendly atmosphere.”
“Some of the people became my best friends and I have a lot of good memories from working here”
“really good team work everyone gets there jobs done within the elected time slot well managed and cleaned”
“Increased pay and I was able to go on many trips because they let me off”
“Very little work and if you are one of the favorites you'll be paid well for doing nothing”
“Forced Certificate training that fails to properly train you for any real work and is just a way to under”
Team Member/Team Leader Interviews
Frequently asked questions about the role and responsibilities of team members
The typical day of a team member includes greeting customers, answering their questions, and encouraging them to buy certain products or services. They work to make sure customers have a satisfactory experience so that each customer visits the retail store again.
The best part about being a team member is often the fun and enjoyable work environment. They often work closely with their co-workers and develop strong working relationships with them. Because of their customer-facing position, team members can also make meaningful connections with regular or repeat customers. Team members often make an hourly wage, which can also help make their schedules more flexible.
Depending on your place of employment, working as a team member can have some challenges. The most difficult aspect of being a team member is that it can be physically demanding. You can sometimes be on your feet for long hours and must be ready to move around at a moment's notice.