What does a Technical Account Manager do?

Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction. They report to a director or supervisor and work with clients in the hopes of building strong relationships and to ensure customer satisfaction.

Technical account managers visit customers within an assigned area to ensure that their services are functioning well and advise customers of opportunities for additional services, products, or solutions. Sometimes, they coordinate installation or integration of services for a customer. They are tasked with identifying potential areas of concern for a customer before they arrive and deliver recommendations from current and potential internet technology needs during the business relationship. They train customers in the proper use of their products and answer product related queries in a timely and efficient manner. They provide reports to product developers and stakeholders product performance and track account metrics. Technical account managers need a bachelor’s degree in advertising, public relations, or related fields.

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Education--
Work/Life Balance
3.9 ★
Salary Range--
Career Opportunity
3.9 ★
Avg. Experience2-4 years

Technical Account Manager Salaries

Average Base Pay

£47,947 /yr
Same as national average
Not including cash compensation
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£32K
Median: £48K
£73K
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Glassdoor Estimated Salary

Technical Account Manager Career Path

Learn how to become a Technical Account Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Technical Account Manager Insights

Read what Technical Account Manager professionals have to say about their job experiences and view top companies for this career.
Mitel NetworksMitel Networks
Technical Account Manager
17 Sep 2021

“Not to many but pay could have been better for the skill set needed for the position.”

AmazonAmazon
Technical Account Manager
17 Aug 2020

“But at the same time I enjoy the compensation and working with really smart people that gives me a great work satisfaction.”

NICE CXoneNICE CXone
Technical Account Manager (TAM)
20 Apr 2021

“I heard several great reviews before coming to NICE inContact and I can say now based on my own experience they were right.”

ZscalerZscaler
Senior Manager, Technical Account Manager EMEA
13 May 2019

“In simple words this was one of my best onboarding and initial phase experience I had in 16 yrs of my corporate life.”

AmazonAmazon
Senior Technical Account Manager
5 Mar 2021

“Good compensation and stable”

UiPathUiPath
Technical Account Manager
22 Sep 2021

“Good work life balance is encouraged”

Blue Sky eLearnBlue Sky eLearn
Technical Account Manager
19 Mar 2021

“Amazing freedom to do your work and time outside work”

VoceraVocera
Technical Account Manager
11 May 2021

“Great Work and Life Balance”

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Technical Account Manager Interviews

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Technical Account Manager jobs