What does a Technical Support Manager do?

Technical support managers manage the technical services-related operations including engineering, IT, or maintenance staff at an organization to ensure all jobs get completed on time, within budget, and to customer specifications. Technical support managers ensure physical inventory levels remain monitored and replenished when necessary. They are responsible for designing and implementing an improved process or operational policies at the organization.

Technical support managers recommend changes to products or services to help fulfill customer needs more efficiently. They report to top management and sometimes manage and coordinate with subordinate staff in the day-to-day inner workings of their jobs. They ensure the project or department milestones and goals are met in a timely fashion and that they adhere to the approved and agreed-upon budget. Technical support managers need a bachelor's degree and 3 to 5 years of experience in the related area or department.

EducationBachelor's Degree
Work/Life Balance
3.9 ★
Salary Range--
Career Opportunity
3.9 ★
Avg. Experience2-4 years

Technical Support Manager Salaries

Average Base Pay

£45,014 /yr
Same as national average
Not including cash compensation
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£28K
Median: £45K
£73K
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Glassdoor Estimated Salary

Technical Support Manager Career Path

Learn how to become a Technical Support Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L3
Technical Support Manager Senior Manager
£53,152/yr
L10
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Technical Support Manager Insights

Read what Technical Support Manager professionals have to say about their job experiences and view top companies for this career.
TenableTenable
Director, Technical Support
21 Jun 2021

“We have a fantastic training programme to prepare new hires for handling customer cases on all our Tenable products.”

L3HarrisL3Harris
Technical Support Manager
10 Oct 2019

“Good career opportunities and availability of education and training .”

HelpSystemsHelpSystems
Technical Support Manager
20 Jan 2020

“Everyone is willing to help you succeed and grow your career.”

ParabluParablu
Technical Support Manager
5 Jun 2021

“Management give you chances to explore new technologies and grow in your career.”

Rackspace TechnologyRackspace Technology
Technical Support Manager
20 Jan 2021

“Great culture and Rackers to work with.”

Rackspace TechnologyRackspace Technology
Technical Support Manager
4 Oct 2021

“Some good people still working there but I feel for them”

TrimbleTrimble
Director of Technical Support
31 Jul 2019

“Lack of career opportunities outside of the division/sub”

ScalaScala
Technical Support Supervisor
14 Feb 2021

“+ good salary”

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Technical Support Manager Interviews

Related Careers

Technical Support Engineer
£31,930
No skills overlap
Technical Support Specialist
£28,483
No skills overlap
Helpdesk Technician
£22,792
No skills overlap
Support Engineer
£32,835
No skills overlap

Technical Support Manager jobs

Frequently asked questions about the role and responsibilities of a technical support manager

The most similar professions to technical support manager are:
  • Technical Support Engineer
  • Technical Support Specialist
  • Helpdesk Technician
  • Support Engineer

The most common qualifications to become a technical support manager is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.