What does an Engagement Manager do?

An engagement manager is responsible for building a positive relationship with a client after they have signed a contract. They are responsible for solving any issue that a client experiences. A few of the main duties of an engagement manager are assigning company resources to the client, billing and invoicing the client, managing the client expectations, and working with the sales team. They also have to prepare reports on the progress of the project. Some of the jobs titles that an engagement manager could grow into are head of sales and head of customer relations.

An engagement manager should have 4 years of experience working in customer service as well as a bachelor's degree in business or marketing. One of the most important skills that an engagement manager will have is their ability to problem solve issues for the client. Another skill is communication as the engagement manager will need to be able to communicate effectively with the client.

  • Solve client issues
  • Assign resources from the company to the client
  • Invoice and bill client
  • Work with the sales team to find new clients
  • Ensure the contract is carried out correctly
  • Create a positive experience for clients
  • Find ways to upsell clients
  • Create reports on progress of the contract
  • 4 years of experience in customer service
  • Ability to negotiate with clients
  • Ability to communicate effectively with clients
  • Proficiency in Microsoft suite
  • Ability to quickly solve problems
  • A positive upbeat attitude
  • Ability to juggle multiple projects at once
  • Great organizational skills
  • Experience managing projects

Average Years of Experience

0 - 1
3%
2 - 4
7%
5 - 7
5%
8+
85%

Common Skill Sets

Bridging
Interpersonal and Communication
Excellent Communication
Acceptance Testing
Compiling
Use Cases
Microsoft Office Suite
Dashboarding

Engagement Manager Seniority Levels

L2
Engagement Manager
£61,128/yr
L4
Leader of Engagement
No Salary Reports
Business Manager
11% made the transition
Program Manager
22% made the transition
See Career Path

Engagement Manager Salaries

Average Base Pay

£61,128 /yr
Same as national average
Not including cash compensation
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£32K
Median: £61K
£118K
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Glassdoor Estimated Salary

Engagement Manager jobs

Engagement Manager Interviews