Compare American Automobile Association (AAA) vs AAA Carolinas BETA

See how AAA Carolinas vs. American Automobile Association (AAA) compare on employee ratings, job openings, CEO approval, business outlook and more.
American Automobile Association (AAA) company icon

American Automobile Association (AAA)

AAA Carolinas company icon

AAA Carolinas

Employee Ratings

Overall Rating
(full-time and part-time employees only)
Overall Rating
(full-time and part-time employees only)
3.2
(based on 1357 reviews)
Overall Rating
(full-time and part-time employees only)
3.4
(based on 109 reviews)
Career Opportunities
Career Opportunities
3.0
Career Opportunities
3.7
Compensation & Benefits
Compensation & Benefits
3.2
Compensation & Benefits
3.6
Work-life balance
Work-life balance
3.1
Work-life balance
3.4
Senior Management
Senior Management
2.7
Senior Management
3.4
Culture & Values
Culture & Values
3.1
Culture & Values
3.6
CEO Approval
CEO Approval
American Automobile Association (AAA) Ceo Marshall L. Doney
64%
64%Marshall L. Doney
CEO Approval
AAA Carolinas Ceo David Parsons
87%
87%David Parsons
% Recommend to a friend
% Recommend to a friend
49%
% Recommend to a friend
61%
Positive Business Outlook
Positive Business Outlook
44%
Positive Business Outlook
48%

Salaries

Salaries for similar jobs
Salaries for similar jobs
Customer Service Representative1 Salaries
£17,581/yr
Instructor1 Salaries
£22/hr
Assistant1 Salaries
£9,982/yr
There are no salaries matching this company.

What Employees Say

Pros
Pros
"Good benefits"(in 87 reviews)
"Great benefits"(in 77 reviews)
Pros
"Great benefits"(in 16 reviews)
"Good benefits"(in 11 reviews)
Cons
Cons
"Upper management"(in 40 reviews)
"Call center"(in 37 reviews)
Cons
"Low pay"(in 7 reviews)
"High turnover"(in 6 reviews)
Featured Review
"Good"15 Oct 2018

Current Employee - Anonymous Employee

I have been working at American Automobile Association (AAA) part-time

Pros

Nice place to work I think

Cons

Long hours sometimes but not all the time

Former Employee - Travel Agent

I worked at AAA Carolinas full-time for more than 3 years

Pros

My time at AAA was overall a good experience. The support staff in headquarters is excellent and there is no shortage of opportunities for training and advancement. The company has a career path... model for the travel agents, which I personally enjoyed, as I never felt stagnant in my career or bored on the job.

Cons

Although the company has a good benefits package, the pay scale varies on the level of a travel agent, and the compensation is not proportionate for effort that is required to excel until you're a... TSS4 (senior travel agent). Each branch is different so I saw a lot of inconsistency of morale and performance expectations from office to office. In addition, I also observed high turnover for lower level travel agents (not sure if it's because of miscommunication of expectations), which was a point of frustration for me. I also experienced burnout and saw the same for other travel agents across the board.

Advice to Management

Clear expectations during hiring process that the role is in fact a sales position with a quotas, sales goals, etc. and the career path is something that will take time and will not happen overnight.... Better compensation and/or incentives for TSS 1+2 to boost morale and hopefully longevity. Support for TSS 3+4 to help alleviate burnout.

Job Postings