Compare American Automobile Association (AAA) vs AAA Carolinas BETASee how AAA Carolinas vs. American Automobile Association (AAA) compare on employee ratings, job openings, CEO approval, business outlook and more.
What Employees Say
I have been working at American Automobile Association (AAA) part-time
Nice place to work I think
Long hours sometimes but not all the time
I worked at AAA Carolinas full-time for more than 3 years
My time at AAA was overall a good experience. The support staff in headquarters is excellent and there is no shortage of opportunities for training and advancement. The company has a career path... model for the travel agents, which I personally enjoyed, as I never felt stagnant in my career or bored on the job.
Although the company has a good benefits package, the pay scale varies on the level of a travel agent, and the compensation is not proportionate for effort that is required to excel until you're a... TSS4 (senior travel agent). Each branch is different so I saw a lot of inconsistency of morale and performance expectations from office to office. In addition, I also observed high turnover for lower level travel agents (not sure if it's because of miscommunication of expectations), which was a point of frustration for me. I also experienced burnout and saw the same for other travel agents across the board.
Advice to Management
Clear expectations during hiring process that the role is in fact a sales position with a quotas, sales goals, etc. and the career path is something that will take time and will not happen overnight.... Better compensation and/or incentives for TSS 1+2 to boost morale and hopefully longevity. Support for TSS 3+4 to help alleviate burnout.