Compare Salesforce vs Zendesk BETASee how Zendesk vs. Salesforce compare on employee ratings, job openings, CEO approval, business outlook and more.
What Employees Say
I have been working at Salesforce full-time for more than 8 years
Great people, on the leading edge both from a company strategy perspective and also in redefining the role of an employer as a force for positive change in the world.
You've got to be flexible; the pace is fast and changes come quickly, but you'll never be bored.
I have been working at Zendesk full-time for more than 3 years
Zendesk continues to be in a 'high growth phase' and has been for years. This gives the company a chance to create new processes, roles, teams, targets, and expectations. The company promotes from... within and gives employees the opportunity to jump into jobs they may not have been qualified for outside of Zendesk. The company has incredibly high expectations for each person and the sales quotas are a clear reflection of this. The team dynamics and friendly competition is one of the top reasons people can be happy here. Upper Management/Directors encourage you to work together with an incredible amount of autonomy - find out what works and what doesn't. If it doesn't, change it and start over.
Zendesk isn't the same company the founders claimed to have started. It's not an easy-going, laid back, play ping-pong during the day and nap on your break type of organization. It's an organization... that is changing so often the team rarely has time to settle into the new changes. The amount of change is unlike anything I could have imagined. I am not sure we ever truly let a plan play out and calculate results before implementing something else. Exciting? Yes. Stressful? Yes. We run a lean team and rely on everyone to step up. It's hard to hide when sales, support, ops, all need everyone on board and working 100%.
Advice to Management
Management should continue to change and push the employees! If something is implemented, let it breathe and wait for results before changing again. On the other hand, the company IPO'd at $15....25/share in 2014 and hit $93/share in 2019. We've also added a few thousand employees and several thousand customers....