I have been working at LateRooms.com full-time for more than 5 years
The people are always the focus at Laterooms and have been since I started. The team work is fantastic and the opportunities for challenge and growth among staff is like nowhere I have ever worked... before.
There are challenges like with every changing business but the open and honest culture allows people to talk through the issues and try to work them through without fear of reproach or judgement which is refreshing.
The HR team are working tirelessly on making staff benefits better and more aligned for all and they take a lot of criticism without the understanding that they are a very small team and stretched in a lot of directions. Personally I have always had someone I can turn to if I needed advice or a sounding board which cannot be said for many HR teams I have worked with previously.
The absence of a CTO at present seems to have solidified the IT leadership team and allowed a more direct line into the board - feedback to this effect has been submitted to the SLT directly and it is very positive to hear that staff are secure in times of change.
There are always areas to improve in any organisation but the bonus of LateRooms is that staff are listened to and the organisation as a whole are genuinely trying to make improvements wherever possible to ensure the success of the business and the people that make the place.
Things tend to take time at Laterooms when business wide change is required it would be good to see the organisation as a whole be more agile to deliver internal changes at pace.
Senior people need... to get out of the shrinking mindset - the organisation structure had to change to move forwards and build a new product. That product is now live and we need to shift the mentality of cost cutting and trimming down to support our future growth plans - stop challenging staff replacements with lesser roles and start to understand that we must support partners to the best of our ability and to do that we cannot run as lean as we have been in recent years.
Advice to Management
Keep listening to your people. Continue to drive the appreciation culture across the business. Aim to become a market leader for staff wellbeing and benefits - it’s not just the salary that people... consider for jobs nowadays. Change your mindset to one of growth now - ahead of the curve. Appreciate the challenges of running teams and technology too lean for too long - systems and applications need TLC too stagnation leads to issues with knowledge, expertise, availability and stability directly impacting customer experience and conversion.