Compare Zendesk vs PagerDuty BETASee how working at Zendesk vs. PagerDuty compares on a variety of workplace factors. By comparing employers on employee ratings, salaries, reviews, pros/cons, job openings and more, you'll feel one step ahead of the rest. All salaries and reviews are posted by employees working at Zendesk vs. PagerDuty. Learn more about each company and apply to jobs near you.
- PagerDuty scored higher in 9 areas: Overall Rating, Career Opportunities, Compensation & Benefits, Work-life balance, Senior Management, Culture & Values, CEO Approval, % Recommend to a friend and Positive Business Outlook.
What Employees Say
- Zendesk had 79 more reviews than PagerDuty that mentioned "Work life balance" as a Pro.
- Zendesk had 23 more reviews than PagerDuty that mentioned "Growing pains" as a Con.
I have been working at Zendesk full-time for more than 3 years
Zendesk continues to be in a 'high growth phase' and has been for years. This gives the company a chance to create new processes, roles, teams, targets, and expectations. The company promotes from... within and gives employees the opportunity to jump into jobs they may not have been qualified for outside of Zendesk. The company has incredibly high expectations for each person and the sales quotas are a clear reflection of this. The team dynamics and friendly competition is one of the top reasons people can be happy here. Upper Management/Directors encourage you to work together with an incredible amount of autonomy - find out what works and what doesn't. If it doesn't, change it and start over.
Zendesk isn't the same company the founders claimed to have started. It's not an easy-going, laid back, play ping-pong during the day and nap on your break type of organization. It's an organization... that is changing so often the team rarely has time to settle into the new changes. The amount of change is unlike anything I could have imagined. I am not sure we ever truly let a plan play out and calculate results before implementing something else. Exciting? Yes. Stressful? Yes. We run a lean team and rely on everyone to step up. It's hard to hide when sales, support, ops, all need everyone on board and working 100%.
Advice to Management
Management should continue to change and push the employees! If something is implemented, let it breathe and wait for results before changing again. On the other hand, the company IPO'd at $15....25/share in 2014 and hit $93/share in 2019. We've also added a few thousand employees and several thousand customers....
I have been working at PagerDuty full-time for less than a year
Constant change as the company is expanding brings new opportunities to learn new things. Great team spirit and culture. Opinions are valued.
Adjusting traditional working style as company is global, so re-align job behaviours.
Advice to Management
More engagement with troops on the ground to get a better grasp of morale and performance.