Compare Zendesk vs PagerDuty BETA

See how working at Zendesk vs. PagerDuty compares on a variety of workplace factors. By comparing employers on employee ratings, salaries, reviews, pros/cons, job openings and more, you'll feel one step ahead of the rest. All salaries and reviews are posted by employees working at Zendesk vs. PagerDuty. Learn more about each company and apply to jobs near you.
Zendesk company icon

Zendesk

PagerDuty company icon

PagerDuty

Employee Ratings

  • PagerDuty scored higher in 9 areas: Overall Rating, Career Opportunities, Compensation & Benefits, Work-life balance, Senior Management, Culture & Values, CEO Approval, % Recommend to a friend and Positive Business Outlook.
Overall Rating
(full-time and part-time employees only)
Overall Rating
(full-time and part-time employees only)
4.1
(based on 525 reviews)
Overall Rating
(full-time and part-time employees only)
4.5
(based on 174 reviews)
PagerDuty employees rated their Overall Rating 0.4 higher than Zendesk employees rated theirs.
Career Opportunities
Career Opportunities
3.8
Career Opportunities
4.5
PagerDuty employees rated their Career Opportunities 0.7 higher than Zendesk employees rated theirs.
Compensation & Benefits
Compensation & Benefits
4.0
Compensation & Benefits
4.5
PagerDuty employees rated their Compensation & Benefits 0.5 higher than Zendesk employees rated theirs.
Work-life balance
Work-life balance
4.2
Work-life balance
4.5
PagerDuty employees rated their Work-life balance 0.3 higher than Zendesk employees rated theirs.
Senior Management
Senior Management
3.7
Senior Management
4.4
PagerDuty employees rated their Senior Management 0.7 higher than Zendesk employees rated theirs.
Culture & Values
Culture & Values
4.1
Culture & Values
4.7
PagerDuty employees rated their Culture & Values 0.6 higher than Zendesk employees rated theirs.
CEO Approval
CEO Approval
Zendesk Ceo Mikkel Svane
92%
92%Mikkel Svane
CEO Approval
PagerDuty Ceo Jennifer Tejada
100%
100%Jennifer Tejada
PagerDuty employees rated their CEO Approval 8% higher than Zendesk employees rated theirs.
% Recommend to a friend
% Recommend to a friend
77%
% Recommend to a friend
91%
PagerDuty employees rated their % Recommend to a friend 14% higher than Zendesk employees rated theirs.
Positive Business Outlook
Positive Business Outlook
77%
Positive Business Outlook
86%
PagerDuty employees rated their Positive Business Outlook 9% higher than Zendesk employees rated theirs.

Salaries

Zendesk has 30 more total submitted salaries than PagerDuty.
Salaries for similar jobs
Salaries for similar jobs
Customer Advocate3 Salaries
£27,281/yr
Account Executive3 Salaries
£50,365/yr
Solutions Consultant1 Salaries
£72,066/yr
Salaries for similar jobs
Customer Success Manager1 Salaries
£65,972/yr
Mid Market Account Executive1 Salaries
£60,389/yr

What Employees Say

  • Zendesk had 79 more reviews than PagerDuty that mentioned "Work life balance" as a Pro.
  • Zendesk had 23 more reviews than PagerDuty that mentioned "Growing pains" as a Con.
Pros
Pros
"Work life balance"(in 99 reviews)
"Great culture"(in 44 reviews)
Pros
"Work life balance"(in 20 reviews)
"Catered lunch"(in 15 reviews)
Cons
Cons
"Growing pains"(in 37 reviews)
"Neighborhood"(in 17 reviews)
Cons
"Growing pains"(in 14 reviews)
"Company is growing"(in 12 reviews)
Featured Review

Current Employee - Sales Executive

I have been working at Zendesk full-time for more than 3 years

Pros

Zendesk continues to be in a 'high growth phase' and has been for years. This gives the company a chance to create new processes, roles, teams, targets, and expectations. The company promotes from... within and gives employees the opportunity to jump into jobs they may not have been qualified for outside of Zendesk. The company has incredibly high expectations for each person and the sales quotas are a clear reflection of this. The team dynamics and friendly competition is one of the top reasons people can be happy here. Upper Management/Directors encourage you to work together with an incredible amount of autonomy - find out what works and what doesn't. If it doesn't, change it and start over.

Cons

Zendesk isn't the same company the founders claimed to have started. It's not an easy-going, laid back, play ping-pong during the day and nap on your break type of organization. It's an organization... that is changing so often the team rarely has time to settle into the new changes. The amount of change is unlike anything I could have imagined. I am not sure we ever truly let a plan play out and calculate results before implementing something else. Exciting? Yes. Stressful? Yes. We run a lean team and rely on everyone to step up. It's hard to hide when sales, support, ops, all need everyone on board and working 100%.

Advice to Management

Management should continue to change and push the employees! If something is implemented, let it breathe and wait for results before changing again. On the other hand, the company IPO'd at $15....25/share in 2014 and hit $93/share in 2019. We've also added a few thousand employees and several thousand customers....

Current Employee - Order Management Specialist

I have been working at PagerDuty full-time for less than a year

Pros

Constant change as the company is expanding brings new opportunities to learn new things. Great team spirit and culture. Opinions are valued.

Cons

Adjusting traditional working style as company is global, so re-align job behaviours.

Advice to Management

More engagement with troops on the ground to get a better grasp of morale and performance.

Job Postings

PagerDuty has 104 more recently posted open jobs than Zendesk.