Assurant Culture FAQ

Read what Assurant employees think about their company culture and make sure it is the right fit for you.

Assurant has a culture and values rating of 3.7.

All answers shown come directly from Assurant Reviews and are not edited or altered.

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3 English questions out of 3

7 November 2019

What is the company culture like at Assurant?

Pros

Strong HR function and very friendly. Flexible working policy and ability to work from home up to two days a week. Management is relaxed and has some good director level strength in depth.

Cons

Onboarding is very poor, HR does a good job but there is no plan for you once you pass from HR into your role, I wasn’t introduced to my team mates. There is a large amount of off shore and contractors which has a very negative effect on culture with middle management receiving little backing by their co managers on driving business change as they don’t want to collaborate with each other in driving business transformation. Very much still going through the painful stage of transformation but the business does have some potential. Depending on what working environment your used to the office decore is very traditional with poor or limited meeting space.ms.

Advice to Management

- Support your managers more, giving them time to manage not just deliver their own work. - improve HR to management handover and onboarding period. - insure management initiatives are backed across the business not just in their respective silo’s. - improve outdated and poor working environments, FinTech competition to improve productivity.

There is a large amount of off shore and contractors which has a very negative effect on culture with middle management receiving little backing by their co managers on driving business change as they don’t want to collaborate with each other in driving business transformation.

7 November 2019

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9 May 2020

How was the interview at Assurant?

Pros

Generous PTO, Easy metrics to hit, Decent degree of autonomy in your work. This is not a company where you are micro managed. I appreciated many of the people that I worked with, and they allowed me to enjoy my job despite all of the cons in my review and my negative outlook of my time spent here.

Cons

Anyone above the unit manager level is absolutely detached from what is happening on their floor. All of their focus seemed to be completely on communicating with their clients instead of trying to understand what they could do proactively to improve situations on their end. I had several thoughts and suggestions from my front line experience that if I feel were implemented would have made things better for client, customer and employee that never were followed through on. This is also a job where you will not be promoted through if you are taking this position to get your foot in the door. In my interview, I was advised that if my performance was good I would be promoted in no time. Well, my performance was top notce, to the point where I was fielding 80-85% of questions in my team chat, taking supervisor calls, RUNNING MY OWN TRAINING CLASS, yet I was still making less per hour than people who were getting hired in new. Promotions came from outside of the company which led to unit managers knowing absolutely nothing about the tasks their employees were performing. I could have spent this time working for a company that appreciates and develops obvious talent in their company and be much further along in my career than I am right now, but instead I wasted two years working for Assurant. Very poor software engineering and IT department, system outages are a regular occurrence.

Advice to Management

Read my review.

In my interview, I was advised that if my performance was good I would be promoted in no time.

9 May 2020

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27 June 2019

What is the hiring process like at Assurant?

Pros

Great work/life balance. You start at 9 and finish at 5, Monday to Friday. The job itself is quite challenging. You'll learn new things almost every day. Great to start and get some experience.

Cons

The customer service role has nothing to do with customer service. It's actually operations and administration, which is great, but you're paid as a customer service agent and it doesn't correspond to the actual job level. If you're good, you'll be given more and more and more work to do. The rules change every day. For some people they apply, for others they don't. If you can become your manager's pet you might be a little bit respected. They'll make tons of promises they can't keep just to make you stay. "No" is the most common word, but don't expect any explanation. The good employees always leave after a short time for obvious reasons. Which means that the company is constantly looking for new people and that often means no quality. It's the American mentality! Zero or very very little opportunities to grow in the company.

Advice to Management

Treat your employees with respect and some of them might actually stay.

Which means that the company is constantly looking for new people and that often means no quality.

27 June 2019

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3 English questions out of 3

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