Assurant FAQ

Have questions about working at Assurant? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Assurant.

All answers shown come directly from Assurant Reviews and are not edited or altered.

52 English questions out of 52

18 July 2019

Does Assurant offer massages?

Pros

The pay rate is exceptional, and there's free coffee in the breakroom. There's also tea and water. There's a peaceful water fountain in the lobby, too. And you can listen to music, as long as you have headphones.

Cons

Where do I begin? The training for this position is grossly ineffective, provided by a trainer that wasn't even remotely attentive-just more focused on returning to her home office. The amount of memorization needed for the position was not at all helped by an inattentive, short-tempered trainer rushing out of the classroom on her phone every ten minutes. No training environment, no dummy accounts, no anything. The training consists of cramming for exams, worrying about the final, mock calls and sitting through Powerpoint presentations. All of that, coupled with a short-tempered trainer and a manager always gossiping about employees, made for a mediocre training experience. Good luck if you learn through training modules and/or patient, encouraging instruction. No team events and very little goodies passed out to encourage a family-oriented atmosphere. Painfully little effort was put into making us feel welcome. Heavy stress on metrics, metrics, metrics. You can keep your belongings with you, but EVERYTHING ELSE IS SCRUTINIZED. Every aspect of your job is micro-managed. Down to the letter. There's a very long list of things you cannot do, at the threat of being heavily penalized. Do this, you're in trouble. Do that, you're in trouble again. We were hastily taught and repeatedly commanded to do a duty we were not originally hired for. I'll say one more word on that: errors. If you're expecting to develop a bond with your trainer, just be warned that your trainer may be flying in from Florids or Texas for two weeks, and won't give two cents about you. Mandatory overtime. This position is not at all recommended for those that take the bus and/or have countless responsibilities outside of a job. Every mistake you make is under a microscope. My class and I saw quite a few employees go under the knife. The system used is rather archaic. Beware if you find old operating systems hard to learn.

Advice to Management

No advice to managers. This is for applicants: the pay rate's fantastic, but PLEASE consider all of my cons, then decide if its really worth your time.

The pay rate is exceptional, and there's free coffee in the breakroom.

18 July 2019

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29 June 2021

Does Assurant offer relocation assistance?

Pros

Great benefits package Nice people

Cons

Low annual raises Lack of communication

Advice to Management

Train management better

Great benefits package

29 June 2021

See answer

1 January 2021

Does Assurant offer dental insurance?

Pros

Health, vision, dental, life, STD/LTD benefits for the family, even domestic partner coverage is offered. 401(k) match is great. Flexible hours and WFH where possible. The company has done a terrific job through the pandemic, for most employees.

Cons

Recent layoffs and job outsourcing to global partners is concerning. Leaders that push unrealistic KPI metrics then scream about poor quality are valued over those that care about balance of quality & quantity. Annual reviews & increases (0.5%-2%) are a complete joke; there is no 'pay for performance', therefore being an outstanding performer is not valued. No room for growth, therefore salary caps out due to job grade salary ranges. Must change jobs/roles to a higher pay grade position in order to earn more. Nepotism and favoritism abound. HR exists to protect the company, not to assist or guide employees with issues that arise.

Advice to Management

Get down in the trenches and do the job to the KPIs and quality metrics that are in place, to see how unrealistic they are.

Health, vision, dental, life, STD/LTD benefits for the family, even domestic partner coverage is offered.

1 January 2021

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21 December 2020

Does Assurant offer parental leave?

Pros

Good amount of PTO, paid parental leave

Cons

Upper management highly disconnected from regular staff, hourly pay is a joke when compared with job responsibility, raises also sub par (bare minimum 2% at most)

Advice to Management

LISTEN TO YOUR EMPLOYEES. They know how their department runs, your spreadsheets do not. Reward hard work, you stress extreme commitment and then don't reward it

Good amount of PTO, paid parental leave

21 December 2020

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6 November 2019

Does Assurant have a pension plan?

Pros

- Interesting projects where you actually see the end product - They’re open to trying different project methodologies - Opportunities to do development courses and dedicate time for professional development with no resistance from management - Due to the size of the operations in UK, stakeholders are mostly scattered in 2 buildings in Crewe so they’re easily accessible - Stakeholders actually care to contribute in the project delivery - What’s surprising is that many of the head office staff have worked at Assurant or the predecessor organization for years so they have a sense of community

Cons

̵ The office in Crewe is not in an ideal location as there are scarce eatery or points of interest nearby ̵ Annual leave is poor, starting at 21 days whilst most of the industry ranges from 25-28 days (excluding public holidays) ̵ No option to buy or sell holidays so you’re stuck with limited annual leave ̵ Although they’re flexible with the start / finish timings, working from home isn’t actively supported with an unspoken reluctance, treated as an exception, not the norm – this is a shame as pretty much all its competitors including the wider industry practices and encourages remote working ̵ Benefits aren’t that great, not one of them stand out – the private medical is very limited with very low reimbursement rates ̵ Pension is nominal, just the minimum viable to comply with regulation

Advice to Management

Increase the annual leave allowance Or make available buy / sell holiday as a benefit Increase the pension contribution and make it competitive Reassess the benefits on offer to employees Encourage working from home

̵ Pension is nominal, just the minimum viable to comply with regulation

6 November 2019

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52 English questions out of 52

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