Audley Travel Benefits FAQ

Read what Audley Travel employees think about benefits at the company.

The most popular benefits at Audley Travel include Maternity & Paternity Leave and Sick Pay. If you want to see a full list of benefits and perks at Audley Travel listed by categories, head to their Benefits page. From insurance, health and wellness to vacation and more, find out what you could benefit from when working at Audley Travel.

All answers shown come directly from Audley Travel Reviews and are not edited or altered.

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7 English questions out of 7

20 October 2020

What is health insurance like at Audley Travel?

Pros

Occasional paid travel, excellent company-paid health insurance

Cons

Lack of consistency in development opportunities

paid health insurance

20 October 2020

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16 September 2019

What is the retirement plan like at Audley Travel?

Pros

If you're passionate about travel, Audley is an incredibly fulfilling place to work. You'll talk to prospective clients about their travel dreams, craft the perfect itinerary and then assist in making that dream a reality. From the get-go, the initial training program is extremely comprehensive. It comprises of being sent to your respective country for several weeks and then spending over a month in the classroom learning about various systems. One of the most impressive aspects of the company is their desire to improve all aspects of the business. They genuinely care for the well-being of their people and actively look for ways to constantly get better. The benefits here are excellent including extensive vacation time, 401K match and improve with seniority. While I cannot speak for all departments, my team is incredibly supportive and sincerely wants people to succeed in their roles.

Cons

You'll need strong organization skills in order to keep up with some of the admin that's involved. This might occasionally require one to stay late every now and then. Additionally, some folks do better than others with the stress of hitting sales targets but that simply goes with the territory of this type of role.

Advice to Management

Keep doing what you're doing! Audley is a phenomenal place to work. You know you're at the right place when it's enjoyable to come in every single day. Hiring great people is a big part of this, so keep it up!

The benefits here are excellent including extensive vacation time, 401K match and improve with seniority.

16 September 2019

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22 June 2019

Does Audley Travel offer massages?

Pros

It's paid pretty well compared to other companies and the FAM trips are excellent. The offices are beautiful and the people hired (those that stay) are great; lots of perks (not all for free) such as on-site massages and yoga, a gym, great parties, free fruit etc. The work is challenging and rewarding at the same time but at risk of becoming "same-y" (see below). If you specialise in some countries over others, you will never see a quiet day!

Cons

The company is growing too fast and cracking at the seams. It's taken on a new CEO from a much bigger company and has been hiring an unnecessary amount considering Brexit uncertainty. The focus on serving WELL a majority repeat and recommend customer base has now taken a back seat and most of the enquiries are now from literally anywhere they can be got so specialists are specialising and/or tailoring less and less. The focus on in-depth, tailormade touring with high customer service which made the work interesting and fulfilling is slowly giving way to broad-brush, slap-dash itinerary templates sold quickly and at a high volume, which is not the Audley most people sign up for. That is much more like our bigger competitors which know they are there to just sell and sell and sell. Doing a mixture of this makes logical business sense but it's teetering on the brink of becoming high volume and low quality. It has certainly felt that way recently and it will very much push out the more experienced team members if it gets much bigger/less tailor-made.

Advice to Management

Listen to your staff and give clear direction. There are a lot of reviews on here about favouritism which makes no sense to me due to how big the company is, but it may be legacy attitudes amongst the longer-serving staff. I'd really recommend freezing hiring, establishing proper working practices (including IT) with what you already have and keep focus on your high knowledge, tailor made, in depth itineraries which make Audley unique. It would be so sad if Audley just made itself into a numbers game; happy employees need a mix of both interesting work and success.

site massages and yoga, a gym, great parties, free fruit etc.

22 June 2019

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26 November 2019

Does Audley Travel offer dental insurance?

Pros

-Social atmosphere which attracts young employees to their Boston offices -Well established company that provides excellent benefits (full medical and partial dental and vision, as well as 401k match and 20+ PTO days per year). -provides regular supply of warm leads to salespeople, of varying quality. Favorite CS might get 2-3 leads a day while out of favor CS can expect maybe one lead per day (if that).

Cons

Company is structured so that specialists must fill all roles of travel planning agency. You will be responsible for planning flights, building and selling itinerary, managing all clients pre/post tour travel and account details, make any changes to itinerary post sale going forward, serve as single point of contact for client. Other companies in the same industry employ multiple people to cover these roles, Audley squeezes multiple roles into a single salary and promises their uncapped commissions make up the shortfall in terms of payment. Ultimately commissions are structured so the least possible number of employees achieve success in their system. All commissions are low until quarterly points are achieved, less than a handful of people earn a point so expect dismal commission payments in return for your labor. In the range of $100-200 per sale. When you automatically cut 10% commission to a travel agent and your commission is less than 0.1%, there is a problem. Another frustrating aspect is the clear favoritism shown to particular members of the staff, especially those hailing from the UK offices. Parity does not exist here as they would rather promote a less qualified long term employee from the UK than a US employee, this is repeated at all levels of the business and in all departments. Managers are not well trained in their role so do not step in as necessary and instead force the country specialist to also assume responsibilities of customer service rep -Work weekends as well, usually 2-3 weekend shifts every 3 months.

Advice to Management

If wages were higher you would have less turnover. If commissions were higher you would drive more sales motivations. Sales aren’t worth it if all you get is a paltry commission in exchange for however many hours of admin tasks you add with each sale. You also have failed to analyze the differences in markets between the UK and the US, as US clientele tend to push for far more post booking changes and customizations than in the UK. This should be taken into consideration when considering compensation.

Well established company that provides excellent benefits (full medical and partial dental and vision, as well as 401k match and 20+ PTO days per year).

26 November 2019

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20 June 2019

Does Audley Travel have a pension plan?

Pros

Superb training and support. Great team ethos. I enjoy working for a company with a set of values that thread through everyday activity. Audley cares about its staff who in turn care about their clients and this results in a high level of repeat and recommend business.

Cons

This IS a sales environment so targets need to be met, but there is a lot of support and robust processes in place to help you achieve them. Compared to other sales jobs it is not a high pressure environment. No obvious cons, but the pension offering could be better.

Advice to Management

The challenge for management will be to grow the business without losing the ethos / AudleyWay that is so pivotal to retaining our loyal client base.

No obvious cons, but the pension offering could be better.

20 June 2019

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7 English questions out of 7