Audley Travel Career Development FAQ

Read what Audley Travel employees think about career development at the company. Employees have questions about everything from promotions and mentoring to job security.

Audley Travel has a career opportunities rating of 3.2.

All answers shown come directly from Audley Travel Reviews and are not edited or altered.

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7 English questions out of 7

26 April 2019

How are the career development opportunities at Audley Travel?

Pros

The fam trips, office location, and social gatherings.

Cons

The salaries are low, there is no opportunity to move up in the company and the IT infrastructure could be better. JD can be a pain to work with sometimes. The roles are static.

Advice to Management

Invest in IT and stop posting so many jobs externally.

The salaries are low, there is no opportunity to move up in the company and the IT infrastructure could be better.

26 April 2019

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29 August 2019

What kind of career opportunities exist at Audley Travel?

Pros

Great socials, great team, good office atmosphere. Good opportunity for someone coming from uni wanting to get a foot into the door in sales, travel or both. They also lowered the sales targets for new starters which is great. Fam trips are a great idea and well worth it.

Cons

Before I start I want to say that I genuinely believe that HR has good intentions to make this a great place to work. In the end however, there's an investor at the end of the chain and they are of course primarily interested in numbers. This may work well in the financial industry, but in the end Audley is a travel company selling "experiences" - as cheesy as it sounds. Most people who decide to work here do so out of a passion for travel, cultures and to plan incredible trips for their clients. The result of the management pushing, pushing and pushing for quotes and bookings has been quite clear, our department has lost a third of their staff within the past year. The firm's employee retention is non existent, there's been a wave of experienced staff members leaving recently and it feels that really no one bats an eye. But let's start with the commission system. Of course your commission depends on how many bookings you make a month which is perfectly fine. The problem is that they will retrospectively deduct part of it (or even all of it) from your next paycheck if for whatever reason your client hasn't come back satisfied from their holiday. Reasons could be anything from a bad driver or guide in the country in question, a cancelled flight or any other reason which the country specialists don't have any control of. You are often the scapegoat for everything. Meaning, if your client decided they're not happy with something that's completely out of your control, you will be personally financially liable for it. If you're lucky and you dispute it, you might get it back if your manager is willing to help but it's a hassle and few people go that far. For a company that literally throws money at every customer not returning completely happy, sometimes in the thousands, this is just not good enough. Many reviews on here mention high stress levels and long hours. The pressure is indeed high, in the end it is a sales environment. The problem is that your job goes far beyond just being a sales specialist. You are an operations, admin, complaints and occasionally product representative at the same time. Generally not bad as it gives you a variety of tasks every day. The problem however is that your sales targets and customer service targets remain the same, there's simply no flexibility. There's pressure coming from all sides and oftentimes long hours are the only way to finish everything at the end of the day. The elites and turbos who have often worked at Audley for many years know how to do it but for new starters in particular this can be quite the challenge. Then there's clearly a lack of career progression opportunities, mainly due the fact that growing the sales department is the company's main concern. The product teams are kept small and while they are doing their best, there's a lot more potential to improve product, text and new ideas especially against the background of new competitors such as vivid travel, imagine and co. A travel operations department doesn't exist as every specialist manages both sales and operations process for each client. If you decide to work for Audley, make sure you're aware that you're making yourself financially liable for the next 18 months in case you decide that this job is not for you (unless they let you go during or right after probation). Otherwise they can make you pay up to 2k in fam costs. I have seen first hand how even close to these 18 months they will make specialists pay a substantial amount back. IT systems totally outdated and a pain. I know the above all sounds very negative, but if you've got a passion for sales and are quite organised then I'd give it a go. It's a good start into the industry, be it sales or travel and if you're committed and sales driven then it could be a great opportunity.

Advice to Management

Take better care of your employees, especially the ones that have been there for a long time. Loosing too many experienced people ultimately means less bookings and a lack of experienced customer service. Happy employee = happy client, not the other way around.

Good opportunity for someone coming from uni wanting to get a foot into the door in sales, travel or both.

29 August 2019

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16 September 2019

Does Audley Travel have any sort of mentoring programme?

Pros

If you're passionate about travel, Audley is an incredibly fulfilling place to work. You'll talk to prospective clients about their travel dreams, craft the perfect itinerary and then assist in making that dream a reality. From the get-go, the initial training program is extremely comprehensive. It comprises of being sent to your respective country for several weeks and then spending over a month in the classroom learning about various systems. One of the most impressive aspects of the company is their desire to improve all aspects of the business. They genuinely care for the well-being of their people and actively look for ways to constantly get better. The benefits here are excellent including extensive vacation time, 401K match and improve with seniority. While I cannot speak for all departments, my team is incredibly supportive and sincerely wants people to succeed in their roles.

Cons

You'll need strong organization skills in order to keep up with some of the admin that's involved. This might occasionally require one to stay late every now and then. Additionally, some folks do better than others with the stress of hitting sales targets but that simply goes with the territory of this type of role.

Advice to Management

Keep doing what you're doing! Audley is a phenomenal place to work. You know you're at the right place when it's enjoyable to come in every single day. Hiring great people is a big part of this, so keep it up!

go, the initial training program is extremely comprehensive.

16 September 2019

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1 December 2019

Why do Audley Travel employees quit?

Pros

Employees all have a true passion for travel so surrounded by like minded people FAM trips - the biggest perk! Beautiful offices Job is diverse and interesting

Cons

It does feel like the company has taken a downturn in the last year or so in terms of employee engagement and welfare. FAM trips are the biggest perk and the best way for specialists to advance in their jobs covering new regions, however they’re becoming more and mor difficult to come by; some departments specialists go at least every year, some departments specialist struggle to get one every two years; there’s no sense of fairness or explaination for this. Offices are filled with people working overtime and putting their all in to their jobs as there’s a real hunger to succeed but there’s no recognition of external factors affecting jobs; it’s always brought back to the specialist creating a lot of pressure. For those who do consistently perform the commission is minimal and the bonuses through points are incredibly hard to achieve which again takes away motivation. Clear lack of communication from the top levels - feels like big decisions are made that dramatically affect employees without any prior consultation or warning. There have been big changes recently that have not been well received but any criticism is dismissed as causing trouble - clearly displayed as Audley have just removed themselves from Best Companies as the feedback from staff is clearly declining. Staff feel they are not listened to and opportunities to progress are becoming much fewer and more far between, hence attrition and turnover is rising, but there’s still absolutely minimal communication to staff.

Advice to Management

Listen to staff! Make the job attractive again. Improve regularity of FAMs as they are widlely advertised in the job description and not really kept up to post your first one. Make benefits attainable rather than something only the top 2-3% receive; otherwise you will continue to lose good staff. People love this job and want to do well - so let them rather than constantly changing the goalposts and putting up barriers.

feels like big decisions are made that dramatically affect employees without any prior consultation or warning.

1 December 2019

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16 June 2020

How are promotions handled at Audley Travel?

Pros

Great fully expenses paid trip once a year, fully covered health benefits, attractive office environment

Cons

This is not a safe or supportive place to work for women or minorities. There is absolutely no D&I effort. They play favorites and will protect bad managers and abusive employees. Your compensation is poor. They assume giving you a big trip each year makes up for lack of pay or promotion opportunities.

Advice to Management

Create an actual diversity and inclusion program, hold everyone accountable for creating a safe and inclusive environment at the company, get rid of employees and management with multiple complaints against them and increase the pay. A vacation is not a salary.

They assume giving you a big trip each year makes up for lack of pay or promotion opportunities.

16 June 2020

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7 English questions out of 7