Audley Travel Compensation FAQ

Read what Audley Travel employees think about their compensation at the company.

Audley Travel has a compensation and benefits rating of 3.5. If you want to know how much Audley Travel employees make, head to their Salaries page to see a list of salaries per occupation, along with bonuses.

All answers shown come directly from Audley Travel Reviews and are not edited or altered.

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5 English questions out of 5

16 January 2020

What is the salary like at Audley Travel?

Pros

Amazing initial FAM trip, excellent training, nice offices and like-minded staff.

Cons

Decent base salary, however the commission is not reflective of the amount of work you put in, and you can end up working a lot of extra hours to which you do not get paid for. You are doing the job of three people at times, so it can be very demanding. This IS a sales job, and no matter how hard they try and sugar coat it when you begin working there, you will feel the pressure. The company is not hitting it's projected targets so the pressure being passed on to the specialists is very apparent, and is creating a negative work environment. FAM trips are fewer and far between, and there are more resources being put into new hires than taking care of the dedicated employees they already have. People genuinely want to work there, and work very hard for the company, however the overall tone in the office is that specialists feel undervalued, underpaid, and overworked. The internal systems limitations make it impossible to work efficiently at times, and even though they are working on this, there is no recognition of this as the sales targets remain the same. Staff feel they are not listened to and are frustrated by the lack of communication from management. Seeing the same issues arise year on year and management is still handling things reactively as opposed to proactively. It is absolutely no surprise that the scores have dropped in the best companies survey, and that employee turnover is rising. Working here tends to be a very different experience for everyone, and if you are on the wrong side of management, I have witnessed people being pushed out/borderline bullied even to the point of them leaving. It feels as though the company is losing its authenticity as it continues to grow.

Advice to Management

Listen to your staff on an individual basis, and direct your efforts to make them feel valued. Effective, well thought out and honest communication is lacking, and in turn is resulting in staff losing trust in management.

Decent base salary, however the commission is not reflective of the amount of work you put in, and you can end up working a lot of extra hours to which you do not get paid for.

16 January 2020

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16 June 2020

What are other benefits and incentives like at Audley Travel?

Pros

Great fully expenses paid trip once a year, fully covered health benefits, attractive office environment

Cons

This is not a safe or supportive place to work for women or minorities. There is absolutely no D&I effort. They play favorites and will protect bad managers and abusive employees. Your compensation is poor. They assume giving you a big trip each year makes up for lack of pay or promotion opportunities.

Advice to Management

Create an actual diversity and inclusion program, hold everyone accountable for creating a safe and inclusive environment at the company, get rid of employees and management with multiple complaints against them and increase the pay. A vacation is not a salary.

Your compensation is poor.

16 June 2020

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20 February 2020

What are sales commissions like at Audley Travel?

Pros

Nice office, good benefits, social teams (though clique-y), good starting salary comparable to other companies in the industry, great initial trip

Cons

Cliquey, highly pressurised, slow. The job description makes it sound wonderful and highly paid commission-wise which is just isn’t the case. Very high turnover and lots of unhappy people even if they dont admit it. There is a constant fear of being fired as people don’t often pass probation. The only people who make money are the longterm staff who are prioritized.

Advice to Management

Stop hiring too many staff. Provide more support. Stop prioritizing youre long term staff, everyone should be given the same opportunities

The job description makes it sound wonderful and highly paid commission

20 February 2020

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12 October 2020

Does Audley Travel offer bonus pay?

Pros

I worked a largely happy 9 years at Audley Travel and through these years took on different roles within the company that I would most definitely consider a great springboard for me to pursue a different line in career. It is without doubt the people who make the company; from those in admin/sales support through to sales, management and up to the leadership team. On the whole. everyone does pull together to make it work, particular in light on the current climate where people have been thrown into roles they are not used to, the majority of people rolled up their sleeves and got on with it. The stability during Covid where many competitors have failed is testament to this "One Team" belief. In recent years, we have arguably seen the most dynamic and approachable leadership team, and this is why I am confident in saying that Audley will continue to grow from strength to strength in the next few years and beyond.

Cons

While work has been done on communication, this could still be highlighted as room for improvement, although I am sure the new systems and a more agile workforce will contribute to this. From a manager's point of view, as in the sales teams, there does need to be complete transparency on merits and improvements so there is clear visibility on your own but your own peers' positive points and where needs improving. As most managers get on extremely well, this is a great opportunity to work together on weaknesses etc. While the pay is ok, the bonus system does need attention as it's too heavily weighted to a strong start to the year and if that doesn't happen, much of it is playing catch-up - this is especially important for those living in London where the London weighting isn't enough (just a a general rule)

While the pay is ok, the bonus system does need attention as it's too heavily weighted to a strong start to the year and if that doesn't happen, much of it is playing catch

12 October 2020

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6 July 2020

What are pay rises like at Audley Travel?

Pros

One of Audley’s strongest assets is the people it hires, and the relationships you build between your department, managers and peers. It creates an enjoyable environment to collaborate but compete in a friendly way. You do a trip to your country(ies) that is fantastic for product knowledge. If you are a top seller you can expect to have one every year, if not you will be pushed lower on the list. If non-sales; you most likely won't be considered. Being a bigger organization they can also offer amazing benefits such as fully paid healthcare, dental and vision, and a decent amount of PTO that is higher than average.

Cons

One of Audley’s weakness is that they only listen to respond, and struggle with listening to their employees in a constructive manner that is not only telling them it is great here. There are extremely high expectations and your commission is directly linked to getting 100% for customer satisfaction, anything below that is negatively reflected upon you, regardless of the situation. It is the expectation that you are only profitable to the company after a year of being there, for that first year you can expect minimal commission, and leads that are ‘watered down’ so to say, as the highest quality will go to the top salespeople. It would be easy to make sales if you had the highest quality leads as well. This is a sales and customer service role that barely pays unless you are exceeding your targets monthly. They have made significant changes, and not for the better in the past few years that have put a lot of strain on specialists, unneeded stress, and often times will tell you to figure it out. Audley tries to be as transparent as possible, however, they struggle with being transparent in situations where it is not profitable, or beneficial to the management team. They use this 'transparency' as a crutch to tell their employees we care but in reality, it can distract from the larger issues at hand. The same issues are repeatedly brought up and nothing is done in the short term to try to help, but rather they make lofty promises for many years down the road.

Advice to Management

Continue to hire great people, but do more to make them stay. Help to alleviate the roles of sales by not having your specialists do all administrative tasks, and sales and paying low commissions. Don't dangle trips in front of people, then play favorites and give someone else them instead.

If you are a top seller you can expect to have one every year, if not you will be pushed lower on the list.

6 July 2020

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5 English questions out of 5