Audley Travel Senior Leadership FAQ

Read what Audley Travel employees think about senior leadership and the CEO at the company.

Audley Travel has a Senior Management rating of 3.5, and Nick Longman, the CEO of Audley Travel, has an approval rating of 71% across the organisation.

All answers shown come directly from Audley Travel Reviews and are not edited or altered.

See questions about:

(select only 1)
Benefits
Career Development
Compensation
Coworkers
Culture
Diversity And Inclusion
Management
Senior Leadership
Work Life Balance
Workplace

2 English questions out of 2

22 June 2019

How are senior leaders perceived at Audley Travel?

Pros

It's paid pretty well compared to other companies and the FAM trips are excellent. The offices are beautiful and the people hired (those that stay) are great; lots of perks (not all for free) such as on-site massages and yoga, a gym, great parties, free fruit etc. The work is challenging and rewarding at the same time but at risk of becoming "same-y" (see below). If you specialise in some countries over others, you will never see a quiet day!

Cons

The company is growing too fast and cracking at the seams. It's taken on a new CEO from a much bigger company and has been hiring an unnecessary amount considering Brexit uncertainty. The focus on serving WELL a majority repeat and recommend customer base has now taken a back seat and most of the enquiries are now from literally anywhere they can be got so specialists are specialising and/or tailoring less and less. The focus on in-depth, tailormade touring with high customer service which made the work interesting and fulfilling is slowly giving way to broad-brush, slap-dash itinerary templates sold quickly and at a high volume, which is not the Audley most people sign up for. That is much more like our bigger competitors which know they are there to just sell and sell and sell. Doing a mixture of this makes logical business sense but it's teetering on the brink of becoming high volume and low quality. It has certainly felt that way recently and it will very much push out the more experienced team members if it gets much bigger/less tailor-made.

Advice to Management

Listen to your staff and give clear direction. There are a lot of reviews on here about favouritism which makes no sense to me due to how big the company is, but it may be legacy attitudes amongst the longer-serving staff. I'd really recommend freezing hiring, establishing proper working practices (including IT) with what you already have and keep focus on your high knowledge, tailor made, in depth itineraries which make Audley unique. It would be so sad if Audley just made itself into a numbers game; happy employees need a mix of both interesting work and success.

It's taken on a new CEO from a much bigger company and has been hiring an unnecessary amount considering Brexit uncertainty.

22 June 2019

See 22 more answers

10 January 2020

What are some insights into the strategy or vision at Audley Travel?

Pros

shared passion for travel - lovely people in the office care about their staff upper management listen to feedback and act on it new CEO and other new senior leaders are taking the company in an exciting direction and seem to understand what we need to push to the next level forward thinking with HR policies ie flexi working/ remote working/shared parental leave etc really supportive of what you are doing outside of work treat you as an adult people development and training is amazing, recently put all managers on a 6 month course challenging - always learning

Cons

juggling the work load in travel season can be hard but the company has made big steps to improve it

Advice to Management

made huge improvements in communication recently - keep going don't loose touch - as we become bigger keep upper management in touch with all job levels - a half day job shadowing someone one a quarter would be a great way to be more visible and understand the challenges/successes being faced at every level

juggling the work load in travel season can be hard but the company has made big steps to improve it

10 January 2020

See 16 more answers

2 English questions out of 2