Auto Trader UK FAQ

Have questions about working at Auto Trader UK? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Auto Trader UK.

All answers shown come directly from Auto Trader UK Reviews and are not edited or altered.

34 English questions out of 34

11 November 2019

What is health insurance like at Auto Trader UK?

Pros

Entrepreneurial mindset and everyone's ideas are never overlooked. Mature and collaborative environment to work in. There are many routes to progression and a lot of opportunities as long as you are prepared to work for them. I go to sleep on a Sunday looking forward to work the next day unlike with other jobs. It really makes a massive difference when you enjoy your job. Management is clear and concise allowing you to crack on with your duties contributing toward the collaborative/entrepreneurial mindset this amazing company offers. The people are diverse but come together to create an amazing working environment. The company offers great benefits including pension scheme, private health care and other offerings dependent on your lifestyle and circumstances outside of work. Work events are great fun and have a good budget to ensure all staff are accommodated for.

Cons

The commute to Manchester. However, this isn't a negative of Auto Trader. The work space is amazing and being a digital business working from home is an option dependent on your department and manager of course. Sometimes you can feel isolated if you do work from home or are field based. Also hard work is sometimes overlooked and not rewarded as much as you's maybe like.

Advice to Management

Make sure to comment, reward and celebrate great work from the staff.

The company offers great benefits including pension scheme, private health care and other offerings dependent on your lifestyle and circumstances outside of work.

11 November 2019

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21 September 2020

Does Auto Trader UK have a pension plan?

Pros

Having worked in the business for over 3 years, I can hand on heart say this is one of, if not, the best company I have worked for in the North West. It is a company that truly has its employees at its heart. There is so much to get involved with, they are always looking to improve the experience of coming to work in whatever that is. You can suggest new things; clubs, working groups etc and most of the time they are open to the idea. Or if it is a no go, they will explain why it is not feasible at that time or if there is an alternative. The core benefits are great, a choice of private healthcare or health cash plan and the pension is good, although I have received a better employer contribution in other places. The flexible benefits are there if you want to take advantage of them at your yearly enrolment window and there’s a share save scheme you can get involved with most years if that’s something you’re interested in. If you ask most people what they love most about working at Auto Trader, they will say ‘the people’, usually I’m sceptical and think, does the work you do not motivate, engage or excite you, however from my first interaction with Auto Trader I completely get it, the people are bl**dy awesome – helpful, friendly, want to bring out the best in you and will back you up on anything you do. There are some exceptions to this, like in most organisations, but once you have figured those people out you know how to work with them to get to the result you’re looking to achieve. During the pandemic, the business has gone above and beyond to support not only employees but also dealers. Let’s talk employees first, during lockdown there was a focus on wellbeing, they paid for Calm subscriptions for anyone who wanted one, got a personal trainer to do live workouts every evening and supported employees that were struggling with home-schooling and working allowing for disrupted hours without a reduction in pay. Like most businesses, they had to put people on furlough, but paid them 100% of their salary to ease any financial worries at such an uncertain time. This ruffled a few feathers of those who didn’t go on furlough but they were given a few extra free days off but I’m sure to a few that’s still proving to be a sour taste in those people’s mouths. The business has kept everyone informed during the depths of the pandemic, with emails from Alison, bi-weekly CEO broadcasts and Friday videos. For those whining about not being communicated to enough, it’s there if you can be bothered to attend a live session or click a link at a later date. For those complaining about not having a pay rise in 2020, the business didn’t have an income for the first 2 months of the financial year and the pandemic isn’t over; what would you prefer, a pay rise now and no job if the company needs to make savings because the UK economy is shot and people can’t afford cars or don’t need one because they no longer have a job, or hold out and see how this uncertain time pans out? At the moment everyone is in a hybrid way of working, office and home, and I don’t think asking us to come into the office for 1 day per week is out of order considering we have been at home for nearly 6 months. Obviously, there are exceptions to people coming into the office and the business is accepting of people’s circumstances. The business provides updates as soon as any official guidance is changed so as much as most of us would all love to have a forward-thinking plan, it’s understandable that it can change quite rapidly and there’s caution to planning (and sharing) too far in advance. Now let’s talk customers, Auto Trader didn’t charge any of our customers for 2 months of lockdown, because they felt this was a fair thing to do as they couldn’t open or sell cars. Although, the data showed that during lockdown the number of people viewing cars on the platform increased year on year, so the interest for the cars was there. The business also supported customers during this troubling time with weekly webinars to talk through the latest data, trends and support available.

Cons

It has been hard to develop and grow our careers while we’ve been working from home. Being someone who doesn’t shout about my achievements it’s felt really hard. Aside from this year, the pay review process doesn’t feel very transparent in terms of the maximum % you could achieve, it’s called salary discussion but your manager tells you what you are going to receive rather than there being an active discussion. I think the same goes with career progression, sometimes we need a little help identifying where we want our careers to go rather than being told to go to the development pages on Junction and sort ourselves out. Sometimes it can feel there is a little bit of elitism towards the tech community, and they certainly bang their drum loud enough to try and get what they want. Opinions are like bum holes at Auto Trader, everyone has one. But if you truly believe in your own opinion stand tall and make yourself heard. Arm yourself with stats and facts to help others understand your thought process. But just remember, you won’t please everyone.

Advice to Management

Keep doing what you're doing, a lot of people have trust in you that you're doing the right thing.

The core benefits are great, a choice of private healthcare or health cash plan and the pension is good, although I have received a better employer contribution in other places.

21 September 2020

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10 October 2019

How are the career development opportunities at Auto Trader UK?

Pros

I have worked at AutoTrader for 5 years now. One thing I was first aware of when starting was the emphasis on values and just generally trying to bring the right people in to the business. over the last 5 years I have seen the benefit of that first hand. I have worked with and had the opportunity to learn from some unbelievable people. I have been coached and mentored to help me understand how I go from working on our private customer service team to help managing and growing some of the largest accounts our company is in partnership with. I have worked hard to get to this position but the part of my journey I have most appreciated is that when working it is noticed and rewarded without the need to over self-promoter. I have worked in other companies where this is not the case and it can be very demotivating. Working here over the last 5 years has helped me buy my first house with my partner and our little boy. And I have a great opportunity to really grow my career over the next few years.

Cons

I think one of the things we can improve at AutoTrader is diversity. I am pleased to say that I can see the change happening. The company have put a lot of time and effort in to improving the diversity and I have been given the chance to go to conferences on behalf of AutoTrader and have also had the opportunity to be involved in the BAME work group. This is an area our whole industry is behind in and AutoTrader are definitely leading the way in changing that.

And I have a great opportunity to really grow my career over the next few years.

10 October 2019

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14 January 2020

What kind of career opportunities exist at Auto Trader UK?

Pros

- Amazing opportunity to learn - Colleagues are all there to help - Location - CV boost Autotrader pride themselves on being investors in people - and this is broadly true. You come in on a decent salary, for the role you accept, and get to work learning the ropes and settling in. Once you are settled in, your responsibilities grow and things are going nicely. You have regular 1-2-1's and your manager makes all the correct moves to make you feel valued and that your career is progressing. Go here for a year or two and learn as much as you can – then when you’re ready for an increase in salary, leave and go anywhere else.

Cons

The majority of the cons here stem from a poor management culture and pay scale. The problem here, is when you've outgrown the role you have and you're ready to move to a more senior position/role, your career stops progressing. This is where the cult of Autotrader comes to the fore. You’re made to feel as though you should be grateful to work for them and that this in of itself is a reward. In my experience there was a culture of top down ingratitude at AT that really affected people’s mental health - in my team, in a year, 7 long-term members of staff went off with stress/poor mental health due to the increased workload (a catch 22 with people leaving/going off with stress) and the inability of the management to understand that people wish to progress in a role and, heaven forbid, make more money at the same time for all the extra work they’re doing. Of those 7, I believe only 1 is still there and they've been placed in another role as they were integral to the infrastructure/working of the team. Essentially, they knew too much to be allowed to leave. The rest were, not so much forced out, but made to feel as though they didn’t matter and that the team was moving on from them. They were now ‘bad influences’ you’d hear from other people’s meetings or 1-2-1s (talking about these was discouraged, unsurprisingly). AT will bang on about ‘Mental Wellness’ and ‘Mental First Aiders’, the problem being these aiders are generally the established middle managers that are causing a lot of the grief in the first place. Additionally, the pay at AT is at a ridiculous deficit for the next internal role you go for - if, indeed you actually get said role. Most people that work here are fantastic at their job - AT are great at attracting talent - but they are, predominantly, underpaid when bench-marked against the market (anecdotally) and stuck in roles they’ve outgrown – or are expected to perform in an extended role without renumeration or the benefits of a title bump (“We’re a flat structure!”). Without going into grubby specifics, I earned a 6% increase in 3 years - despite my role changing dramatically, to that of someone on 20% more when benchmarked. This is, again anecdotally, common across the board - I still know people on dramatically less than in other companies doing significantly less work. Couple this with a management culture that is absolutely defined by favouritism and it's no wonder many people leave/go off with stress. I eventually left, taking with me the skills I had honed there to a company that paid me what I should have been on for the work I do. Wanting more money isn't something that should frowned upon - it's the only reason most of us go to work. Wanting to be supported when things start getting difficult and you’re not the managers favourite, is also a pretty standard – especially for a company that prides themselves of being ‘Investors in People’.

Advice to Management

Stop the favoritism. Understand wanting more money isn't a thing to ostracize people over.

Amazing opportunity to learn

14 January 2020

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1 February 2021

Does Auto Trader UK have any sort of mentoring programme?

Pros

Working at Auto Trader has helped accelerate my career substantially. There are a lot of opportunities in the company to work on the things you want to work on and learn what you want to learn or need to do your role. One of the best things about working at Auto Trader is seeing how much they care, and how they allow employees to bring attention to areas they care about. There are a number of guilds and groups within the company that help educate and increase awareness of issues that are important to them such as BAME, LGBT+, Sustainability and more. The company puts a lot of focus on charity work and encourages employees to volunteer or raise money for things they care about. It's great to work somewhere where you feel like you have the potential to get involved and make a difference to the wider world. There is a great collaboration culture at Auto Trader and development is often done via pairing. On top of this, in product and tech, there are fortnightly tech talks and team-specific knowledge sharing sessions - this really ensures that knowledge and understanding of products are shared and everyone is able to contribute to projects. There is also a great mentoring program within the company.

Cons

There can be a lot of meetings, which during Covid can be particularly draining.

There is also a great mentoring program within the company.

1 February 2021

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34 English questions out of 34