Avios FAQ

Have questions about working at Avios? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Avios.

All answers shown come directly from Avios Reviews and are not edited or altered.

29 English questions out of 29

13 October 2020

Does Avios offer an employee assistance or workplace counselling program?

Pros

Really great place to work! From my experience, employees are treated really well with respect - plus really good benefits, Avios rewards and thank you's. Everyone has been supported really well during the current pandemic - in terms of flexible working, having regular catch-ups and team quiz/socials/drinks via Teams. Really good comms especially during Covid pandemic - weekly floorplate with CEO and LT - great updates and really encouraged to ask Q's Great colleagues - everyone's really friendly, open to new ideas and being challenged! LT are very accessible and easy to talk to, so not a hierarchical company at all. Real focus on Diversity & Inclusion too which is really important to me and lots of others. And finally some great products and projects to work on with great Teams - so many opportunities!

Cons

Some old systems which are gradually being updated. Head Office is split across 3 locations which can be challenging to meet people/set up meetings, although using Teams is great so it's getting easier. Still need more bit clarity on new vision for IAG Loyalty.

Advice to Management

Would be good to have an employee survey as haven't had one for few years - to hear recent views.

plus really good benefits, Avios rewards and thank you's.

13 October 2020

See answer

3 October 2019

Does Avios offer vision insurance?

Pros

Occasional free pizza, parking and tea

Cons

So many reasons not to work here. Bottom line they do not care about their staff. Commission budget hasn't changed but 2 x the staff so basically all commission cut by half. Only get promoted if your face fits. This means never having an opinion that differs to top management and definitely don't challenge them. Constantly told what you are doing wrong and never told what is being done correctly. Finding ways to increase the amount of work done and even questioning staff using the toilet in work time. It is not a happy place which is sad as there are some good people there.

Advice to Management

Look at people for management who have minds of their own and can actually make the place different. Allow managers more than 30 minutes a month to interact with their staff. Value staff and praise them for good work, would be even better if higher management sometimes recognised achievements too!

Occasional free pizza, parking and tea

3 October 2019

See 2 more answers

26 August 2021

Does Avios offer housing assistance?

Pros

Benefits and discounts, free parking

Cons

Shifts, hard home/work life balance

Benefits and discounts, free parking

26 August 2021

See answer

26 September 2019

Does Avios offer unlimited holiday?

Pros

Free parking, Coffee and Fruit

Cons

Constantly changing targets resulting in 50% of the floor missing out on monthly commissions. New starters commission capped at £300 per month for the first six months. Very low basic pay £17K, basiclly minimum wage. Most people leave the company and move onto better jobs elsewhere within the first 12 months. The company will make it as difficult as they can for you, to avoid paying you any commission. This forum is full of fake reviews....anything more than one star, read between lines and look further down the reviews to see the honest ones! It's all about profits for the shareholders! Forget about trying to get holidays and time off. Totally inflexible, you can't ask for leave or cancel leave within four weeks and that's if you can get it in the first place.

Advice to Management

Try treating people with dignity and respect and reward people for a job well done. Instead of cutting down on commission's, try not spending as much of training and recruitment to combat the constent staff turnover. Why when people leave Avios do they move into better jobs they stay at for years? Why does nobody come to Avios from other travel companies? Probably because of its terrible industry reputation and poor pay!

Forget about trying to get holidays and time off.

26 September 2019

See answer

12 June 2019

Does Avios offer massages?

Pros

The call centre has a work hard, play hard vibe. Our Sales and Customer Service teams have regular incentives, rewards such as duvet days, love 2 shop vouchers, gifts, trips to the Brit Awards in London and even group holidays to Barcelona to name a few. Recently a group of 30 agents were invited to dinner & drinks with the CEO & Leadership Team, at a very nice restaurant in Manchester. It was to recognise their outstanding service to customers. Each agent was nominated by a customer, for going above and beyond their expectations. The food was amazing, the drinks were free flowing and everyone had an enjoyable night. As part of “on the job training” we offer familiarisation trips to destinations worldwide. We send agents on a 3 or 4 night trips, to sample the hotels and experiences in that city. We fly them in style - British Airways Club World (business class) and stay in 4 or 5 star hotels. We’ve had groups visit Abu Dhabi, Hong Kong and New York around Christmas, the photos were amazing! The next trip is to Seattle - popular with fans of Starbucks and Grey’s Anatomy. I’ve personally been on fam trips to Barbados, Dubai and Orlando, all amazing destinations with unique selling points. There’s always treats around the call centre. Regular pizza days, sweets at Halloween, Easter eggs and Krispy Kreme doughnuts always go down well, although we have healthier snacks and fruit also. The teams love raising money for charities with bake offs and coffee mornings, we get 2 days charity leave a year, to volunteer our time with anything the charity needs help with. We love nights out, we often put money behind a bar for our “Beer Bust” nights. Our last event was a comedy night at the Frog and Bucket in Manchester. Our Halloween party is always a favourite, everyone loves a costume. We’re hard at work planning our Summer event currently. Since I joined Avios 10 years ago, I’ve visited over 15 different countries on over 75 different flights and I’ve flown over 200,000 miles (mostly in Business and First which is extremely nice). As a person who has a passion for travel, I can honestly say this job has given me the opportunity to visit some amazing places. I’ve celebrated New Year’s Eve in Sydney Harbour watching the amazing fireworks. I’ve flown to New York many times, often just for a weekend to shop (I’m looking forward to spending NYE in Times Square in 2019). I’ve seen the Northern Lights in Reykjavik, watched the sunset on Waikiki beach in Hawaii, followed the England Rugby League World Cup tour in Australia, had dinner on a white sandy beach in the Caribbean watching the sun go down with a cocktail in hand. I’ve spent many mornings watching the fog clear over San Francisco Bay, enjoying a coffee and bagel. I’ve followed one of my favourite bands to Las Vegas to watch a gig. I could go on and some might think this is bragging, but it’s my way of saying I have an amazing job and get to travel the world because if it.

Cons

Like any fast paced business, we often have change, sometimes very last minute. We’re good at adapting and learning from our mistakes, sometimes we don’t communicate as good as we should.

Advice to Management

Carry on giving managers the freedom to make a difference, to continue to have a voice and genuine influence on our future plans to grow our business.

The food was amazing, the drinks were free flowing and everyone had an enjoyable night.

12 June 2019

See 5 more answers
  • 1
  • 2
  • 3
  • 4
  • 5

29 English questions out of 29

Popular Careers with Avios Job Seekers

JobsSalariesInterviews