Brightside FAQ

All answers shown come directly from Brightside Reviews and are not edited or altered.

13 English questions out of 13

16 September 2019

How are senior leaders perceived at Brightside?

Pros

I have worked for Brightside for just over two years now, progression for myself has been good within the business coming from the call centre floor. My manager is great and I enjoy working with the back office teams a lovely bunch of people. Training I had was brilliant and the trainer does look after you.

Cons

Not a lot of company benefits eg only have health cash plan which is paid for out of salary. Could run more fun days to engage with staff / more events to get involved in and keep motivation up. Salary increase across support roles as call centre were given a payrise, however back office staff have worked years for the kind of increase that agents were given.

Advice to Management

Increase back office salaries in line with the rest of the market. Look at benefits package.

My manager is great and I enjoy working with the back office teams a lovely bunch of people.

16 September 2019

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4 July 2019

What are some insights into the strategy or vision at Brightside?

Pros

Friendly people, good work & life balance, decent benefits.

Cons

Slightly lacking a long term strategy.

Slightly lacking a long term strategy.

4 July 2019

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7 February 2020

How are the career development opportunities at Brightside?

Pros

New leadership team bringing a more structured and smarter way of working. Good location, free parking and decent staff benefits.

Cons

Not much in way of career progression opportunities. Salaries could be more generous especially for those at the lower end of the scale.

Advice to Management

Recognise the good performers and reward them accordingly.

Not much in way of career progression opportunities.

7 February 2020

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18 September 2019

What kind of career opportunities exist at Brightside?

Pros

The culture and environment at Brightside make it an easy place to come to work every day. Always feel welcome and part of a big family. The opportunity for bonus make it a competitive sales floor, which I find only pushes me to improve. I have gained a huge amount of insurance knowledge since working here, and I have been given the support to improve my sales technique.

Cons

When I first started at Brightside back in 2014, there were always opportunities coming up for people to progress through their hard work and length of service, these opportunities have become limited. Unfortunately the idea of having a career at Brightside has faded. Holiday has become more difficult to book due to lower staff numbers (however this is slowly improving), this in turn means you end up covering more late shifts etc.

Advice to Management

Look after your staff members and they will want to look after your customers. Recognition has become a thing of the past, and it seems on the sales floor you will only hear about the slower days, rather than being praised for your strong days. Transparency is key, as the staff seem to find out any important information last.

The opportunity for bonus make it a competitive sales floor, which I find only pushes me to improve.

18 September 2019

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4 September 2019

How is management perceived at Brightside?

Pros

An events committe that arranges many fun activities inside & outside of working hours, approachable management team on all levels, encouragement to progress agents journey, great location with free parking and safe walking outside area, supportive of any physical/medical concerns of employees, which I myself have benefited from in the last few years, giving oppertunities to move around the business when positions become available, which allows agents to increase their knowledge and self-worth.

Cons

At times in the past a tendancy to react rather than be proactive when agents voice possible improvements to practices, which has become so much better recently with some really supportive Team Leaders and promoted seniors.

Advice to Management

Keep listening as it's proved to be more beneficial across the business for all areas/departments.

An events committe that arranges many fun activities inside & outside of working hours, approachable management team on all levels, encouragement to progress agents journey, great location with free parking and safe walking outside area, supportive of any physical/medical concerns of employees, which I myself have benefited from in the last few years, giving oppertunities to move around the business when positions become available, which allows agents to increase their knowledge and self-worth.

4 September 2019

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13 English questions out of 13