Charles Tyrwhitt FAQ

All answers shown come directly from Charles Tyrwhitt Reviews and are not edited or altered.

15 English questions out of 15

23 June 2019

Does Charles Tyrwhitt offer employee discounts?

Pros

You get a great employee discount and a flexible schedule

Cons

You will be dealing with some of the rudest/cheapest clientele imaginable. They consistently try and scheme the system by abusing the very generous return policy (6 months).

You get a great employee discount and a flexible schedule

23 June 2019

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16 June 2019

How are senior leaders perceived at Charles Tyrwhitt?

Pros

nice place to work, office location

Cons

no progression or development good senior leadership but weak middle management

good senior leadership but weak middle management

16 June 2019

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4 August 2018

What kind of career opportunities exist at Charles Tyrwhitt?

Pros

Lovely store managers Nice offices Great location for head office Employee engagement - fun activities to do at work such as pub quizzes, charity initiatives, prossecco Fridays Opportunity for those in stores to move to head office

Cons

Money isn't great for entry level candidates

Opportunity for those in stores to move to head office

4 August 2018

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26 March 2019

How is management perceived at Charles Tyrwhitt?

Pros

The people and atmosphere are the main reason to work there, found it very inclusive and friendly. As call centres go, they are extremely flexible offering people a healthy work-life balance.

Cons

Supervisors in the contact centre could do with more training on people management - slightly unprofessional at times. They approach you with a 'do as your told because it's your job' attitude. However, this may be because they don't have a voice and fear wrath of senior management. They hire you as a customer service representative and then try and turn you into an inauthentic sales representative without much training - despite working on the phones I felt like a sales representative working for Sports and Soccer being forced to flog people a bag for life or a giant mug at the till - it's not classy. Not much credit given to CSR's who are expected to absorb huge amounts of information that is constantly being updated, use a host of different systems, give excellent service and hit high KPI's.

Advice to Management

If they played to people's strengths then they may be able to retain better CSR's for longer. I was turned off by the unrealistic targets, the enforced upselling (where very little reward is given) and the lack of training

However, this may be because they don't have a voice and fear wrath of senior management.

26 March 2019

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18 September 2019

Is Charles Tyrwhitt a good company to work for?

Pros

Made some great friends and had some great times.

Cons

Far too much politics in MKCC. Best way to progress is mingle with the CC management. L & E team should be managed and run by the main and longest standing in MK only.

Best way to progress is mingle with the CC management.

18 September 2019

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15 English questions out of 15