E-Cigarette Direct FAQ

Have questions about working at E-Cigarette Direct? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at E-Cigarette Direct.

All answers shown come directly from E-Cigarette Direct Reviews and are not edited or altered.

21 English questions out of 21

18 March 2019

Does E-Cigarette Direct offer parental leave?

Pros

Good working environment. Supportive team with everyone willing to help each other. Good pay. Been off work on maternity for a year and have had a very warm welcome back.

Cons

Fast changing environment with lots of new products to learn about all the time.

Been off work on maternity for a year and have had a very warm welcome back.

18 March 2019

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6 February 2019

How are the career development opportunities at E-Cigarette Direct?

Pros

I have worked for ECD since September 2017 after being with my previous company for 5 years and I can confidently say this is the best company I have ever worked for. They genuinely care about you and your well being, offer great perks and opportunities and most importantly, trust us as employees! They want to help people develop in their role as well as offering support in and out of the workplace. The company have great core values that resonate with me and I feel proud to work for such a brilliant company.

Cons

There aren't many, however lone working in store is the one that springs to mind. This doesn't happen often (mainly covering holiday/days off etc) but it can be a lonely from time to time. Bonus can also be quite hard to achieve if you don't feel everyone in your store is putting in the same effort but area managers are so open and easy to talk to that this could be remedied with a little help from them.

Advice to Management

Keep making this a great place to work, its brilliant to watch the company evolve!

They genuinely care about you and your well being, offer great perks and opportunities and most importantly, trust us as employees!

6 February 2019

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28 May 2021

What kind of career opportunities exist at E-Cigarette Direct?

Pros

Staff discount was generous Holiday and other benefits were above average for a retail role Pay was reasonable

Cons

Far too much lone working. Little consideration given to staff safety or mental health. Poor communication at all levels. You would be told one thing and then suddenly when a rota was produced (typically at very short notice), it would reflect a different message entirely. Whilst covering other stores was voluntary, it was generally expected and not rewarded. An opportunity to see how other stores do things apparently. Tough to do when you are covering an unfamiliar store on your own. Management was far too relaxed to be considered even remotely supportive and hardly ever in store. Offered training and support that would never actually happen.

Advice to Management

Work a shift or two in store under the conditions you dictate. Follow through on promises and sort out your communication so that it is accurate and timely.

An opportunity to see how other stores do things apparently.

28 May 2021

See answer

28 May 2021

Does E-Cigarette Direct have any sort of mentoring programme?

Pros

Staff discount was generous Holiday and other benefits were above average for a retail role Pay was reasonable

Cons

Far too much lone working. Little consideration given to staff safety or mental health. Poor communication at all levels. You would be told one thing and then suddenly when a rota was produced (typically at very short notice), it would reflect a different message entirely. Whilst covering other stores was voluntary, it was generally expected and not rewarded. An opportunity to see how other stores do things apparently. Tough to do when you are covering an unfamiliar store on your own. Management was far too relaxed to be considered even remotely supportive and hardly ever in store. Offered training and support that would never actually happen.

Advice to Management

Work a shift or two in store under the conditions you dictate. Follow through on promises and sort out your communication so that it is accurate and timely.

Offered training and support that would never actually happen.

28 May 2021

See answer

28 May 2021

How do employees feel about their professional development opportunities at E-Cigarette Direct?

Pros

Staff discount was generous Holiday and other benefits were above average for a retail role Pay was reasonable

Cons

Far too much lone working. Little consideration given to staff safety or mental health. Poor communication at all levels. You would be told one thing and then suddenly when a rota was produced (typically at very short notice), it would reflect a different message entirely. Whilst covering other stores was voluntary, it was generally expected and not rewarded. An opportunity to see how other stores do things apparently. Tough to do when you are covering an unfamiliar store on your own. Management was far too relaxed to be considered even remotely supportive and hardly ever in store. Offered training and support that would never actually happen.

Advice to Management

Work a shift or two in store under the conditions you dictate. Follow through on promises and sort out your communication so that it is accurate and timely.

Offered training and support that would never actually happen.

28 May 2021

See answer
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21 English questions out of 21

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