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How is management perceived at FreeAgent?

3 English reviews out of 3

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25 September 2020

Pros

Nice relaxed culture. Genuinely friendly bunch of people who view each other as equals, and don't (often) pull rank. No dress code. Team lunch on fridays. Free food and drink. Genuinely exciting time to work with them due to the growth. Lots to get involved with and you're encouraged to contribute whenever you can.

Cons

Very bogged down in process. They love to have meetings about meetings about meetings just for the sake of it. Their obsession with collaboration is suffocating and means that simple tasks take weeks to get done. Sometimes you don't need 30 people's opinions on things... There's some bad hiring practices where senior managers just hire their friends, which means poor performance isn't addressed, especially in line managers and senior team members. There's absolutely no formal line management training. People are just promoted and assumed that means they can manage a team. Due to their quick growth, lots of people have been promoted beyond their ability simply because they've been there the longest. Lots of senior management comes from financial services so have no idea what running a software business looks like, but when challenged will literally tell you you're wrong (which is very FS of them). Lots of micromanagers. When they tell you they're "operationally independent" from RBS, they're kidding themselves. FreeAgent loves to hear feedback, but only if it's positive. Will not acknowledge or take action on negative feedback. Favouritism is rife, and the Co-founders pick their favourites and basically only deal with them. So the rest of us can swivel I guess?

Advice to Management

You've grown very quickly and promoted a lot of people beyond their skillset. Some people are completely unqualified to be managers and shouldn't be. Either, hire new talent that has experience, or train your new managers as a priority.

There's absolutely no formal line management training.

25 September 2020

Reviewed by: Anonymous Employee in Ireland (Former Employee)

11 September 2020

Pros

I've been at FreeAgent for almost a year now and I can't rate FreeAgent highly enough. I would give more stars if I could. The bottom line is that FreeAgent take care of their people. They invest heavily in finding the best talent, and then treat them the best. They have very generous benefits (that I personally have found very extremely useful) and twice-yearly *thorough* reviews. There's a fantastic onboarding regime, weekly town hall meetings and active encouragement to learn, grow and further your career. Management are friendly and approachable, and the rest of the staff are amazing - I've yet to meet a colleague that I don't like or even have any reservations about which is amazing for a company of this size. There's a no-blame culture when things go wrong, and no egos to contend with. Everyone rallies around when necessary and even though there are many sub-teams, there is always an eagerness to help each other. FreeAgent were ahead of the curve in supporting fully remote team workers and so with the Covid-19 crisis, they were able to deal with everyone switching to remote working with relative ease. FreeAgent are a people-first company and in my opinion it pays off enormously with Loyalty and Pride which translates to a better product because everyone genuinely cares.

Cons

I used to think I would dislike working in a "Happy, Clappy" environment. People at FreeAgent do celebrate each other's successes, no matter how big or small, and because it always comes across as genuine (at least to me) it feels good to be part of it. However, if you *really* don't like that sort of thing then that's the only potential negative i can think of.

Advice to Management

Keep doing what you're doing. You've set up a fantastic environment for like-minded people to work together and give their best. I'm really not sure what else I could as for.

Management are friendly and approachable, and the rest of the staff are amazing

11 September 2020

Reviewed by: Senior Software Engineer I in Swindon, Wiltshire, South West England, England (Current Employee)

27 June 2019

Pros

I've been with FreeAgent for a bit over 6 months now. A lot of people have joined with me and after me, as the company has ambitious growth plans. FreeAgent has a very good onboarding for new joiners, which makes you feel "at home" quickly. The work is interesting, the people are great and supporting. Managers really care about their team and helping them progress in their careers. Great culture. As someone else mentioned, it almost seems too good to be true!

Cons

Nothing I can think of

Advice to Management

Keep investing in your employees

Managers really care about their team and helping them progress in their careers.

27 June 2019

Reviewed by: Senior Communications Executive in Edinburgh, Scotland (Current Employee)

3 English reviews out of 3