G4S Compliance & Investigations FAQ

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How are senior leaders perceived at G4S Compliance & Investigations?

3 English reviews out of 3

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18 December 2018

Pros

You get to work from home.

Cons

Managers take your ideas and pass them on as their own. Tremendous amount of favoritism going on at this company, which is evident through their quarterly bonus system. Asking for a raise is asking for a target on your back. Managers are not as talented as many of the field staff. IMs and RMs are simply "yes" men (and women) trying to climb the corporate ladder. Management lies constantly to their field staff and are encouraged to do so by the upper ranks. I honestly dont know how you people sleep at night.

Advice to Management

Try paying attention to the investigators with real talent before you lose them all.

Managers are not as talented as many of the field staff.

18 December 2018

Reviewed by: Claims Investigator in New York, NY

19 October 2019

Pros

A few (very few) good case managers. A few good investigators.

Cons

Micromanaged by case managers and/or clients. Experienced investigators are handcuffed by ridiculous protocols. Cut from cases scheduled for 8 hours but if no activity from 6am to 10am, the day is over, even on the very first day of a case . Then the follow up days have a "throw a dart at the wall" start times. This is not investigating, it's a warm body to watch a house at periodic times in hopes that the right guess was made for the start time. This strategy seriously hampers results and greatly affects the investigator's weekly pay. Investigators with over 15 years experience are routinely ignored or talked down to when it comes to strategy or recommendations. Someone behind a desk who only counts numbers, apparently knows better. Despite the provided gas card, the small vehicle stipend is the same whether you drive 200 miles in a week or a 1000 miles in a week and it's not nearly enough. Guaranteed the miles are almost always closer to 1000 per week. With this setup, you can not claim your mileage on your taxes. But guess who can claim the stipend and gas (if not paid for by client to G4S) on their taxes. You WILL drive your vehicle into the ground. Investigators are expected to get results, even those new to the industry, despite the constant lack of information or flat out inaccurate information provided by the client. This is blatantly obvious when new cases are given to case managers but very few, if any, attempt to verify or obtain needed information from the client prior to sending an investigator out to a case. An experienced investigator may be able to overcome the lack of information during the first day of surveillance, but by the time it is all figured out, the claimant has already departed their actual address/residence resulting in a "no video" day for which the investigator then receives a lower grade. Often times when the investigator contacts the client to verify/obtain additional information, the client had it all along but forgot to include it. To get a raise, you must move mountains. Does not matter if you are a long term investigator who routinely gets top results. For those who don't get good numbers, the reason will be "raises are performance based", and if you do get good numbers, the reason will be "G4S is not giving out raises across the board". Routinely working cases into the evening, getting home at 9pm or 10pm, doing all the admin work by 11am or 12pm, then having to get up at 4:30am to get to the next days case.

Advice to Management

Loyalty begets loyalty. Constantly training new investigators instead of paying experienced ones what they deserve, is not cost effective. All case managers should spend a minimum of 3 to 5 days of surveillance per year working with an investigator to understand the obstacles presented on a daily basis, especially when it's a lack of information. Investigators with at least 5 years experience should be able to grade case managers as they do us.

A few (very few) good case managers.

19 October 2019

Reviewed by: Investigator in United States (Current Employee)

25 July 2019

Pros

decent pay with all the allowances. Pay is on time and accurate. All travel, gas, and case expenses paid for. a lot of overtime available. If you can handle report writing, you won't have a problem.

Cons

Limited days off. Schedule is 12 days on, two days off. Routinely work 60+ hours weekly Case Managers micro manage your investigations. Not a lot of family time.

Advice to Management

More time off for Investigators, and make overtime optional.

Case Managers micro manage your investigations.

25 July 2019

Reviewed by: Field Investigator in Los Angeles, CA (Former Employee)

3 English reviews out of 3