Gartner FAQ

All answers shown come directly from Gartner Reviews and are not edited or altered.

42 English questions out of 42

19 August 2019

What is health insurance like at Gartner?

Pros

Great benefits including healthcare, pension, etc. Always opportunities to grow within your role or organisation.

Cons

Not much of a culture (after work drinks etc), this however could just be down to the team or the location of the office (random stretch of road between Staines and M25)

Great benefits including healthcare, pension, etc. Always opportunities to grow within your role or organisation.

19 August 2019

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17 May 2020

Does Gartner pay for a gym membership?

Pros

In the office there is a fantastic gym and free fruit.You are thrust into fantastic events which are extremely well put together. You have the opportunity to travel the world but due to long hours, you won't see much.

Cons

The majority of people I met weren't that friendly. Whilst working at a conference you are expected to work extremely long hours, 14 hours approx. You are not paid overtime hours which is not stipulated during the interview process. The interview process is long and tiresome.

Advice to Management

Pay your staff for hours spent on-site at events or give them the correct amount of time off. I was shocked to learn some managers will let their staff have a full weekend back but other managers would only give 1 day of the 2 weekend back. Do not expect staff to work after hours, this is not healthy.

In the office there is a fantastic gym and free fruit.You are thrust into fantastic events which are extremely well put together.

17 May 2020

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11 November 2019

Does Gartner offer housing assistance?

Pros

Very great learning experience, great training, very fun summer with intern events and housing stipend given.

Cons

Evaluation throughout the summer is very inadequate. The offer decision basically made by the manager and no one else, bad communication afterward regarding performance.

Advice to Management

Rotate interns with different managers

Very great learning experience, great training, very fun summer with intern events and housing stipend given.

11 November 2019

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31 July 2019

Does Gartner offer healthcare cash plans?

Pros

Incredibly fair comp plan for sales, especially for Account Management group where the book of business you get handed largely defines your initial success. Comp plan has very few disincentives unlike most organizations where it can feel like comp plan is specifically designed to screw you over. If you ask and press there's a ton of opportunities and options for advancement. Company has standardized workstations with standing desks, fast computers, and dual monitors. Crazy opportunity for early-mid career people to interact with senior technology leaders that would otherwise never talk to them. Incredible learning experience with access to the depth/breadth of Gartner's research. Company is very explicit about supporting you whenever you have an issue (dr apts, vet apts, unexpected events, etc) Resources available are massive but rarely used.

Cons

Poor communication from the top down on approaches and metrics. Things change rapidly and we're agile which is great but it almost never makes it down to the floor unless you know people or constantly bug your VP/HR. Yet again, nobody knows how mid-year raises are working this year or what they're based on despite being a month into q3 A lot of new reps have difficulty grasping selling an intangible product and there's high turnover on the manager level since most promoted managers are just successful reps. Your Gartner experience varies widely based on your direct-line manager. I happen to have an exceptional one and a fantastic VP, but I know my experience is atypical. Some managers are very wet behind the ears and focused on the wrong metrics. No reason to have dial sheets when you're paying reps at least 100k a year to manage and grow high value accounts. You really need to adjust your approach based on what that particular manager wants (even though everyone sits next to everyone else). We've lost focus on delivering ongoing value to clients and a lot of reps just pitch new products quarterly instead of being invested in their accounts which turns off a lot of IT leaders from engaging. Most new people don't understand that your performance in training dictates your initial opportunity and just try to coast. You're constantly being evaluated from every level. Health insurance out of pockets can be intimidating. Gartner seeds your HSA which is great, but something that covers more would be super nice.

Advice to Management

Read your own research on flexible work arrangements/technology approaches etc. Absolutely no reason we shouldn't have an actual CRM. Establish clear lines of communication about focus and approaches, and when thinking at a higher level shifts, tell the people executing that strategy.

Gartner seeds your HSA which is great, but something that covers more would be super nice.

31 July 2019

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17 August 2020

What is the retirement plan like at Gartner?

Pros

Great brand name Get experience with C-level executives Company hires some great minds, they just don't stay. If willing to work 50-60 hours you will do well and get an email saying "Great Job"!

Cons

Over the past few months many reviews have been posted about the Client Partner role. I encourage everyone who is considering a role in Client Services to look at the people who took the time to write a thorough review of the company. Those 5 star reviews that say "Great company to work for" and offer no critiques are an effort to inflate the Glassdoor Rating. The reality is, the CSO organization is failing to pivot since we went remote. They stripped away all of our benefits, from 401k match to our merit increase. They do not reward those who have stayed at the company and have tenure as senior roles are no longer being offered. I encourage anyone considering this role to read the thoughtful reviews as they paint a picture of what it is actually like to be a Client Partner. You will be told you are salaried and can potentially get a bonus but are responsible for retention. Most companies call this a "Customer Success Manager" and they get a piece of the pie when the renewal comes in. At Gartner, they changed the title to ensure they do not have to pay Client Partners for their hard-work. During this pandemic I have had my Sales Partners tell me about their quarterly bonuses as I slave away ensuring the client is satisfied. Morale is at an all time low and management has never been more disconnected with their employees. Stay away from Client Services, you'll be exhausted by the metrics they push on you with no reward!

Advice to Management

Understand what you are asking out of your services organization and how you make them feel. The actions of the company show that client partners are dispensable, we have no value. You took away all of our incentives and are expected to be satisfied to "Have a job" when our sales partners are getting bonuses on a quarterly basis and our executive leadership team continues to refuse any pay-cuts. We have lost to managing vice presidents this summer and in my 4 years at the company I have never seen a lower morale in CSO. Please find a way to show your tenured employees that you care and most importantly even out the sales/service compensation. Client Partners typically work 45-50 hours a week helping clients see the value and get nothing in return. Since Covid hit, we have had all benefits stripped and what remains in terms of recognition is an email saying "Good Job." That is simply not enough for the amount of hours and hard work we put in on a daily basis.

They stripped away all of our benefits, from 401k match to our merit increase.

17 August 2020

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42 English questions out of 42