Hermes FAQ

All answers shown come directly from Hermes Reviews and are not edited or altered.

23 English questions out of 23

3 February 2020

What is health insurance like at Hermes?

Pros

None still none there is none nothing nadda and none

Cons

Where to begin. Low pay, 8 hour day delivering 70 to 80 parcels for £30, using your own fuel, your own vehicle, your own phone data....... Really badly organised, expect delays on a daily basis, expect to have to work for free to sort deliveries just so you arent waiting around. No handsets so you always have to use your own, your giving your £800 iphone to strangers to hold, if they drop it its your problem, not to mention the germs etc etc etc - the data usage - Lies about pay rates, I was lied to about my sunday pay rates wo I worked 3 sundays and was £60 out of pocket. Rude head office staff, some cretin lied and said they hadnt received a parcel despite it being delivered and some moron from head office tried to blame me and said the signature they gave wasnt acceptable despite the fact we have zero control over someones signature..... the moron told me if a customers signature isnt a name you can read you dont give them the parcel...... seriously, his words, he then even implied i had falsified the signature. The problem with Hermes is they try to do everything on the cheap, you get maybe 10 percent of the parcels shipping rate for 30% of the process, you use your own device, your own vehicle, your own fuel, your own insurance and your own time to essentially be working for less than minimum wage. I actually asked a manager why they advertise £15 an hour when its impossible to earn this, and when I say impossible its impossible, you would need to be delivering 30 parcels an hour, thats a parcel every two minutes when in reality if you do 15 to 20 an hour you are working fast, and thats not taking into account the hour to 2 hours sat at the depot waiting or working for free.

Advice to Management

I actually feel sorry for the field managers, they work hard and have a thankless task of keeping people like us buying into the lies, and constantly recruiting as the turnover is horrednous. Someone needs to do an undercover expose on HERMES as the operating model they use should be illegal, its tricks those less fortunate or those desperate into working for less than minimum wage, HERMES charge £4 as an average for a parcel but will pay you 40 to 50 pence, the rest goes to the sub depot and into there own pocket............... HERMES, you may believe you are the second biggest courier in the UK but you are not in the top 5 for service level.

The problem with Hermes is they try to do everything on the cheap, you get maybe 10 percent of the parcels shipping rate for 30% of the process, you use your own device, your own vehicle, your own fuel, your own insurance and your own time to essentially be working for less than minimum wage.

3 February 2020

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7 February 2019

How are senior leaders perceived at Hermes?

Pros

Been with Hermes for 5 months and have nothing but positive views to date! The induction process was thorough and the instruction was to steer away from the day to day whilst I settled into the business and gained an understanding of the operation - no 'in at the deepend' scenarios here! The support from senior management has been excellent from the very start with both my direct line manager and her superiors making themselves available for discussion and guidance. The business itself is very people orientated and actually walks the walk in this area rather than just paying it lip service, the business model is sound and the progress being made in terms of technology is very exciting.

Cons

So far nothing to see here!

Advice to Management

Don't lose that people focus - its what sets us apart from the competition!

The support from senior management has been excellent from the very start with both my direct line manager and her superiors making themselves available for discussion and guidance.

7 February 2019

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19 June 2018

How are the career development opportunities at Hermes?

Pros

Very customer focused Support comes from within teams as well as across functions Freedom to innovate and hold responsibility Expanding business makes career progression possible

Cons

Deadlines can be short but generally in reactive circumstances Operation covers all of UK so travel can be extensive

Expanding business makes career progression possible

19 June 2018

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14 September 2020

What kind of career opportunities exist at Hermes?

Pros

Fast placed delivery, great opportunity to grow and develop.

Cons

Fast placed delivery can create challenging workloads, but theres never a dull moment, and testament to the companies drive to address customers delivery experience and compliance.

Fast placed delivery, great opportunity to grow and develop.

14 September 2020

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9 September 2020

What is the feeling of job security at Hermes?

Pros

Free coffee. A bit better than prison.

Cons

Smashed up toilets, too few breaks, long hours, constant security searching, poor pay, poor equipment, random housekeeping, lack of reasonable communication, no training.

Advice to Management

Not sure they take any advice.

Smashed up toilets, too few breaks, long hours, constant security searching, poor pay, poor equipment, random housekeeping, lack of reasonable communication, no training.

9 September 2020

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23 English questions out of 23