Intouch Games FAQ

All answers shown come directly from Intouch Games Reviews and are not edited or altered.

21 English questions out of 21

4 September 2020

Does Intouch Games pay for a gym membership?

Pros

Comparatively good salaries for software testers, with full time non contract work. Good atmosphere for the bottom line. On site free gym. Free cafeteria. Developers have a relatively easy job as all the heavy lifting is done via the bespoke game engine. Test leads and game development leads are nice, and genuinely care for their team. Very little "crunch" you are hardly ever asked to do overtime.

Cons

I'm not going to go into the ethics of working at an online casino, that's up to you to ponder. A company that still doesn't understand its own success and is too scared to change anything due to fear of messing up a good thing. The only change accepted is what is forced upon them via app store requirements or changing legal requirements - that they will strive to meet the bare minimum of. Doubled by the fact they have a weirdly buddied connection with their own external auditors. There is no passion for the slot games that are created, aside from a select people few in design and art. This is likely because they haven't learned the secret to most of their slot games success yet. Either the games came out at the right time, or a good jackpot and initial bonus was tied to it. (This is true for most online casinos, not specifically inTouch.) Ultimately it's shovelware. Doesn't matter if it's gold or dirt, if you put a good bonus on it people will play it. This contributes to killing the motivation to make a "good" game. For aspiring game programmers, this job might be good to fill out initial work experience on your CV, but not much else. After working for a year you will become a master of an engine that nobody else uses, in a programming language primarilly used for web development. For backend developers, you will get little to no initial training on a server that is full of convoluted legacy code. Leadership on the backend side is terrible, mostly attempting to lead through fear or stress. I have spoken to multiple server side developers who are constantly scared for their jobs even after working in the same role for over a year. For Artists, you are probably just happy to get paid salary work where you get to draw. There is little stress from what I have noticed, leads are managers in this area are mostly nice, although you do of course have deadlines to meet and you will likely get bored for drawing bold '7's pretty quickly. For Testers, Leads are great, testing is very easy. As with nearly any testing job, it will get tedious pretty quickly. Make sure you are prepared for that. Pay is decent too. For Producers, leads, lower management positions, stay away. The leads and producers do a decent job of keeping this away from the bottom line, but here is the truth. The managers have no idea what they are doing, and you can't blame them. Near all of them were hired internally and have no experience in managing a team, a project, or anything else. The production department has no voice and therefore no power to improve anything, or proper experience and knowledge in doing so. Testing, Development and Server departments are at a constant civil war, blaming each other for even the smallest error instead of working towards the same goal they all inevitably share. The studio in Romania works under entirely differing timelines and rules. The CEO is about as charismatic as a sack of potatoes, unable to motivate a poptart out of the toaster. (Although I wouldn't say that to his face. He's quite scary.)

Advice to Management

You are probobly making a ton of money during COVID use this to to hire experienced managers, leads and producers. Internal hires are great, but hire people who are experienced in their role, and learn from them. Try to get on with the other departments, ultimately they do want the same thing, to go home without stress and get the games made.

On site free gym.

4 September 2020

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4 September 2020

How are senior leaders perceived at Intouch Games?

Pros

Comparatively good salaries for software testers, with full time non contract work. Good atmosphere for the bottom line. On site free gym. Free cafeteria. Developers have a relatively easy job as all the heavy lifting is done via the bespoke game engine. Test leads and game development leads are nice, and genuinely care for their team. Very little "crunch" you are hardly ever asked to do overtime.

Cons

I'm not going to go into the ethics of working at an online casino, that's up to you to ponder. A company that still doesn't understand its own success and is too scared to change anything due to fear of messing up a good thing. The only change accepted is what is forced upon them via app store requirements or changing legal requirements - that they will strive to meet the bare minimum of. Doubled by the fact they have a weirdly buddied connection with their own external auditors. There is no passion for the slot games that are created, aside from a select people few in design and art. This is likely because they haven't learned the secret to most of their slot games success yet. Either the games came out at the right time, or a good jackpot and initial bonus was tied to it. (This is true for most online casinos, not specifically inTouch.) Ultimately it's shovelware. Doesn't matter if it's gold or dirt, if you put a good bonus on it people will play it. This contributes to killing the motivation to make a "good" game. For aspiring game programmers, this job might be good to fill out initial work experience on your CV, but not much else. After working for a year you will become a master of an engine that nobody else uses, in a programming language primarilly used for web development. For backend developers, you will get little to no initial training on a server that is full of convoluted legacy code. Leadership on the backend side is terrible, mostly attempting to lead through fear or stress. I have spoken to multiple server side developers who are constantly scared for their jobs even after working in the same role for over a year. For Artists, you are probably just happy to get paid salary work where you get to draw. There is little stress from what I have noticed, leads are managers in this area are mostly nice, although you do of course have deadlines to meet and you will likely get bored for drawing bold '7's pretty quickly. For Testers, Leads are great, testing is very easy. As with nearly any testing job, it will get tedious pretty quickly. Make sure you are prepared for that. Pay is decent too. For Producers, leads, lower management positions, stay away. The leads and producers do a decent job of keeping this away from the bottom line, but here is the truth. The managers have no idea what they are doing, and you can't blame them. Near all of them were hired internally and have no experience in managing a team, a project, or anything else. The production department has no voice and therefore no power to improve anything, or proper experience and knowledge in doing so. Testing, Development and Server departments are at a constant civil war, blaming each other for even the smallest error instead of working towards the same goal they all inevitably share. The studio in Romania works under entirely differing timelines and rules. The CEO is about as charismatic as a sack of potatoes, unable to motivate a poptart out of the toaster. (Although I wouldn't say that to his face. He's quite scary.)

Advice to Management

You are probobly making a ton of money during COVID use this to to hire experienced managers, leads and producers. Internal hires are great, but hire people who are experienced in their role, and learn from them. Try to get on with the other departments, ultimately they do want the same thing, to go home without stress and get the games made.

The CEO is about as charismatic as a sack of potatoes, unable to motivate a poptart out of the toaster.

4 September 2020

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11 July 2020

What are some insights into the strategy or vision at Intouch Games?

Pros

Nice colleagues which are great to work with. Good if you want to get a start in the industry (and then move on).

Cons

The company runs of favoratism. With general low wages and a confusing heirarchy. Its clear that the view of the company is split, positive views come from management and the few departments that are treat well in the company where many other departments and individuals are but pawns to the companies goals. Redundency is always lurking over your shoulders. The company is based on favoratism. Your wages are based on favoratism, benefits like on-site parking are based on favoratism. There are also many other hidden benefits only a select few employees get. Very little is based on the work you put in, your results or the time youve been working there. Pay is abysmal, not really industry standard and theres only 1 pay review per year. Even then it is clearly noted you arent guarenteed to receive any raise and even if you do it is minimsl at best. All of this is made as taboo to talk about and frowned upon, always have to watch your back with what you discuss. A lot of blame culture, especially from certain departments. Overall heirarchy is in shambles. Marketing has way too much control but is backed fully by the CEO so they can do no wrong. Most qualified individuals that are hired leave the company within 6 months. Quite a toxic environment. Its sad that many are left to feel this way as it could be so much more than it currently is.

Advice to Management

Please look at the issues being outlined recently by past and current employees as many are afraid to speak out.

Its clear that the view of the company is split, positive views come from management and the few departments that are treat well in the company where many other departments and individuals are but pawns to the companies goals.

11 July 2020

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14 June 2019

How are the career development opportunities at Intouch Games?

Pros

Wonderful office, really great management team who support you, good career progression, free food.

Cons

Nothing much, hours are long and 24/7 but warned about that prior to applying. Customers can be unpleasant at times but team leaders and managers are there to support if necessary.

Wonderful office, really great management team who support you, good career progression, free food.

14 June 2019

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23 April 2020

What is the feeling of job security at Intouch Games?

Pros

. Free gym . Free canteen . Excellent location . Some incredible people to work with . Good team activities and seasonal staff events

Cons

. Too much micro management . Employees are not always treated fairly - definite favouritism . Lack of duty of care towards employees with regards to breaks and emotional wellbeing . Poor understanding and attitude towards mental health - HR and management need to improve on how they approach this . MD displays a lot of bullying behaviour and a lack of care towards his employees . Poor pay reviews - company likes to give bare minimum with pay rises, which is not always reflective of years of service or performance . Any concerns raised by employees are often seen as trouble makers . Improvement needed on consistency with performance management and one to ones . Equal opportunities are barely recognised - appears to be a trend of 'right place right time' or if your face fits - too many people are 'gifted' promotions or opportunities without earning it or means to fair application . HR department are appalling - not very approachable, lacking in basic knowledge and often giving incorrect advice. They are unprofessional and engage too much in gossip culture. . Those responsible of making important decisions or changes never consider how it affects other departments . MD and HR desperately need to improve their people skills . Communication is so important in a business like this but always falls incredibly short . Very questionable ethics and ways of doing things - even for a gambling company! . You do not feel valued here - it is more than evident that you are just a number and there is no praise for hard work. . Very high turn over of staff . Very little progression . Too much forced charity and you are made to feel bad if you don't donate to in house organisations

Advice to Management

Please listen to your employee feedback more - don't continue to ignore important issues, look after them, treat them with more respect, address your working practices and prejudiced behaviour - loyalty works both ways and more needs to be done to retain your staff.

. Very high turn over of staff

23 April 2020

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21 English questions out of 21