Intrepid Travel FAQ

All answers shown come directly from Intrepid Travel Reviews and are not edited or altered.

16 English questions out of 16

16 October 2018

Does Intrepid Travel offer employee discounts?

Pros

The company offers excellent discount to travel all over the world

Cons

Poor management in South America. Not choosing right competent people. Senior Staff doesn't feel motivated . They put too much emphasis on saving money than good service to their groups.

The company offers excellent discount to travel all over the world

16 October 2018

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29 August 2019

How are senior leaders perceived at Intrepid Travel?

Pros

The product and values of the company are amazing. They do so much to give back to local communities they travel too and there is no glitz or glam at all about the trips. It’s all real and authentic. Lots of genuinely nice people work there too.

Cons

New senior management, in marketing specifically, is awful. Normal level managers are great and have a lot of extra pressure on them all of a sudden such as unfair delegation and extra pointless work. There is a serious lack of experience at director level and they are extremely rude via email and the way they speak to you, they sometimes look at you like you’re stupid. They also get funny if people are off sick/need to take time out of work for medical reasons. Being asked to prove why you’re at the doctors is beyond a joke.

Advice to Management

Change it at senior level before everyone leaves. The normal managers are very good and you’ll lose them if stuff doesn’t change.

Normal level managers are great and have a lot of extra pressure on them all of a sudden such as unfair delegation and extra pointless work.

29 August 2019

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13 January 2020

What are some insights into the strategy or vision at Intrepid Travel?

Pros

-The product is interesting to market, as the trips are well thought out and enjoyable. Good range of product which keeps things interesting. The guides are mostly great. -Sometimes there is additional opportunity to travel. - The office is a fairly cool warehouse conversion in Brixton. -Freedom to work from home if you are lucky (differs dependant on manager). -Perhaps good to use as a stepping stone in your career for a year (max) to get to another position, easy to get hired here as they struggle to recruit with the salaries. -One free trip a year (within trip list, flights not included). - Some lovely people work there, but you can't hang your hat on that. Unfortunately the cons far out weigh the pros. I would not recommend working here unless it is for a year max as a stepping stone or for visa requirement short-term, perhaps for an aussie or similar coming to London.

Cons

-Sadly the other negative reviews on Glassdoor are accurate, which is why there are so many. -Sexism is prevalent. Men in the organisation seem to have no respect for women, speaking over them and being incredibly rude and unprofessional. There has been cases of promoting very junior men over more qualified women, causing people to quit. Senior males having inappropriate relationships and abusing their positions of power, and behaving inappropriately at work events. -Favouritism is mind boggling. The people who survive are the people who slap on a smile and nod. -There is no opportunity to improve things, as the bullying and bad culture runs so deep. -There is no support, those who try to improve things, are ignored or managed out. -The bad mouthing, nastiness, and cliques make you feel as though you are in a high school drama on steroids. -I learned so much about politics working here i'm surprised I didn't win the general election. -HR is used as a tool by Sr Management, and is not working as a neutral body for the people who work there. There is no one qualified working in Europe to look after employees. -The company values are for marketing purposes only. There is no integrity. There is zero fun. Unless you count the ping pong table. That makes up for it, right? -If you are best mates with the CEO and/or other SR Management, then you can have no clue what you are doing and that is apparently cool with this business. -The salaries are appallingly low for the roles, workload, and location. I am embarrassed that I accepted this for as long as I did. -The workloads are insane. You will be hired for a role, that quickly merges to four roles. No point raising workloads as an issue - this is ignored or seen as not being passionate. You are expected to work all hours on a terrible salary, for terribly people. Again, i'm cringing. -Decisions are never made. Waiting for sign off on a project? You will be waiting for months whilst SR Management duck making a decision. In a bind so go ahead and make the decision on your own? You may or may not be yelled at. -You will feel guilty for taking a lunch break. -The software and systems are ancient and require investment. -The communication is horrendous between regions, and from SR Management. Huge changes are communicated on email when they are sitting five feet away from you. -The London office is largely ignored as Australia is so self involved. -There is never explanation or conversation with decisions. -Restructuring, recruitment freezing, and redundancy happen regularly. You feel as though you are always waiting for the hammer to fall. -You will see good people join, full of drive and life. In six months they will be drained. struggling mentally, or have left. -Some managers are so unbelievably and obviously awful, and the business takes years to address it. How many complaints and leavers does it take? -The company is purely target and revenue driven, B Corp is nonsense and for PR. They promote looking after everyone in their supply chain, yet they treat their employees like absolute dirt. - Despite being 30 years old, Intrepid operates as a start up whilst also thinking its a professional corporate company. Which is it? -They may have a revenue driven growth strategy, but there is no direction or investment in people and the turnover is huge.

Advice to Management

Stop treating people so terribly. Advice to founders - (advising management is fruitless) For the business to grow, you must find people who truly believe in the values that you believe in and want implemented, because currently the people there are simply acting. If you are only interested in selling, sell. Because people are being treated in the most awful way in this business and it is not right. I cannot imagine the B Corp status standing in six months if this carries on.

-They may have a revenue driven growth strategy, but there is no direction or investment in people and the turnover is huge.

13 January 2020

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25 November 2019

Does Intrepid Travel have any sort of mentoring programme?

Pros

Incredible product, with really good EXTERNALLY VIEWED company values. The concept of sustainable travel was spearheaded by this company and they really do everything they can to promote this value throughout their experiences

Cons

How this company has managed to survive this long is purely down to their superior product offering, because it most definitely isn't down to the internal organisation! Firstly there is a company culture of being expected to work 10+ hour days regularly (12+ hours during January). If you were to leave on time or even 30 minutes late you would considered to be a pariah and ostracized accordingly. It's expected for you to live, breathe, sleep eat the company and anything else just isn't good enough, however even if you were to come in on time (and not early) again you would be considered to not have the values required. The company prides itself on it's value led organisation' and caring for it's 'team (not employees)' however I strongly believe this is purely for self promotion because I saw not one shred of this whilst in employ there. They will tell you that they pay over the industry average for all positions (I think they actually went as far as to say they are within the 80th percentile for this) - THIS IS WHOLEHEARTEDLY FALSE! They pay below average for most positions (especially senior roles) and given the additional workload that is expected of everyone this figure is even lower in real terms. The biggest issue with the company is the fact that it is without doubt the most cliquey, insular company I have ever worked in. The Senior management (Director level) have been handed their positions purely because they were friends with others in the company at a higher level, not based on merit or achievement. The incredibly poor management of the senior managers below director level was 100% down to the lack of experience in their roles. The irony of the fact that you are micromanaged (incredibly poorly at that!) whilst having no guidance & development is laughable. No form of personal development or mentoring is given to anyone outside of the clique and it almost feels as though they are actively trying to ensure you don't succeed in the role/ company. The culture is that of "if you're not in the clique, you're not welcome" and are made to feel alienated at every opportunity. The closest analogy I could make to describe the way the business operates is that of "Mean Girls" blended with "Mad Men" - narcissistic delusions of self grandeur and promotion, whilst actively trying to insulate themselves from anyone outside of their circle. BE WARNED - one of their most commonly used business strategies is "re-structuring" the business to force redundancies. This has happened at every level for years, and nothing has been done about it at Global Leadership level; in fact has actually been encouraged and dressed up as a good thing to promote growth! The reason for doing this has mainly been to keep the 'clique' in the company and weed out anyone else.

Advice to Management

Practice what you preach - you talk so much about "culture fit" and making sure the right people are in the roles based on shared values however behind the scenes treat people with disdain and contempt. Hire (and retain) people based on their merit, not because they're mates with their boss. Get away from this awful notion of "if you're not thinking about Intrepid 24/7 you're not what we are looking for". Such a deplorable attitude to adopt from the Top down and impossible to grow.

No form of personal development or mentoring is given to anyone outside of the clique and it almost feels as though they are actively trying to ensure you don't succeed in the role/ company.

25 November 2019

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30 October 2019

How are promotions handled at Intrepid Travel?

Pros

The Intrepid brand has good values and sustainable travel practices Their trips are fun You'll make friends Good office location Dogs

Cons

Intrepid constantly promotes being a B Corp, but they don't uphold the most basic B Corp values. If B Corp does audits, they should do one on Intrepid. Intrepid prioritizes internal promotions, which sounds great because you think you'll have a chance at a promotion after a year. But you'll learn that it's just their excuse to promote unqualified men they like into top positions, usually on the marketing teams. There is no transparency with pay structure or promotions. Some people will get 'Sr.' or 'Manager' slapped onto their title randomly throughout the year to buy their continued loyalty. Everyone else has to wait for annual reviews. It's a toxic work environment full of gossip. And that free trip they give you, hopefully you want to go to Central America because that's the only place you'll be able to afford flights to on your Intrepid salary.

Advice to Management

Get rid of the boys' club. Fire the the leadership who are having inappropriate relationships with women on their team. Live up to your values.

Intrepid prioritizes internal promotions, which sounds great because you think you'll have a chance at a promotion after a year.

30 October 2019

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16 English questions out of 16