Lowe's FAQ

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9 English questions out of 9

4 July 2018

What is a typical working day like at Lowe's?

Pros

Flexible scheduling and work/life balance. You get a rotating shift of days off in a rolling 4 week period. One weekend plus one Sunday off per period. Salary is fair for knowledge and work required. Sone departments are very intricate with knowloedge, and if you know the products, methods and Lowe's programs, you are a go to person. I'm a red vest mentor and love that role in addition to being in charge of my customers. Work culture varies wildly between stores and regions. Overall, safety and customer focus is the main culture for my store.

Cons

With staffing changes and department managers being eliminated, the company seems to have struggled as it tries to recover from the loss in accountability and knowledge and passion in each department. Most of the admin duties fall to the department workers who are spending increasing amounts of time in paperwork and the like and not as their job titles. Management seems to be overworked and sometimes has little room for error before the hammer falls and there is a write up. It's a three strikes and you're out system. Training absolutely needs a much more focused system rather than 15 minute modules where you have to trust you paid enough attention to get you through a real life situation.

Advice to Management

Invest in more training and bolster your red vest mentor program. Bring back more middle management for the store. Let people who are passionate about their department have the reins again.

You get a rotating shift of days off in a rolling 4 week period.

4 July 2018

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19 February 2020

What are meetings like at Lowe's?

Pros

Learning the trade in the department you work in. 10% discount on anything

Cons

Training is severely lacking in all aspects of the company. As soon as they hire you, they toss you onto the floor and to the wolves. You also better work yourself like a madman if you dont want to lose your job. If you call out or have kids that get sick and have to call out, you won't last long at all (not a problem with me). Employees are severely demoralized as even a gung-ho new hire a few months ago in my store, they worked that employee into the ground and he/she has become like the rest of us veterans...lacking any drive to get things done, much less take any initiative. No power equipment training for associates who need it. Departments are severely understaffed and some days/nights a department will have to cover not 1, but 2, or even 3 neighboring departments. Impossible workload with management always on the lookout for a scapegoat to throw under the bus to make them look like "oh we did something". Even the handheld zebra phones which we need to do our jobs, are next to impossible to find, much less working half the time. Any benefits or HR questions, there is no on-site person anymore..you have to call a number and almost impossible to get ahold of anyone, or use the website. Scheduling is a nightmare as there is no two days off in a row (though they will tell you otherwise) as like with most retailers, they will force you into full open availability and split days off so having long term plans are not going to happen...something which keeps potential great employees from staying on. Rediculously too many required meetings and other work related training videos/apps to do which do nothing to improve efficiency or worker morale and waste a good 100-110 hours of time each week per store when you add all of the hours per employee that they waste on that nonsense. Not being harder on dealing with fraud type customers who come in only to create a scene for a lawsuit, bringing back returns years later and still accepting them, or allowing customers to publicly humiliate associates without defending them. Insurance costs a good 30%-40% more vs other corporations, despite having BCBS. Providing employees with garbage equipment from broken down ballymores, ladders, reach forklifts, and the new piece of junk box cutter which slows down productivity. Archaic computer system that is 20 years pasty its prime. and prevents communication between departments, receiving, front end, and management. No opportunity for advancement contrary to how much management says otherwise. Inventory is in total disaray and not organized at all, not to mention, top stock items (reserve or overflow items) have NO locations entered into any system so you are constantly having to hunt down items. And having to pull an order whether its phone, special, onlinel or install...lol..Good Luck finding it!

Advice to Management

Total revamp of the company by implementing COMMON SENSE. HIRE MORE PEOPLE! And stop changing policies only to revert back to them months later...after 3 years of this mess, you'd think they would wake up and go "oh lets stop doing that". Get rid of Marvin and give us a real CEO. Update our computers to 2020..not 1995 for crying out loud! When we are getting awesome new people only to see them break in a couple of months because of all the rediculous workload placed on them...its not them who are the problem.. its the company you nitwits!

Rediculously too many required meetings and other work related training videos/apps to do which do nothing to improve efficiency or worker morale and waste a good 100-110 hours of time each week per store when you add all of the hours per employee that they waste on that nonsense.

19 February 2020

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27 December 2018

What is orientation like after being hired at Lowe's

Pros

Customer orientation emphasized to all employees

Cons

Employee turnover quite high; hours can be grueling

Customer orientation emphasized to all employees

27 December 2018

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17 July 2018

What is it like working with clients or customers at Lowe's?

Pros

Great company with good benefits, and great customers

Cons

poor management, no support, management will not take charge, many workers are lazy and are hooked on their cell phone than to help a customer. New Management in town, see what happens. this is the third in two years. Need real leaders instead of yes men.

Advice to Management

Take charge, these workers are not your friends or family, be alert, some of your employees are having friends call on the business cell so thay can talk without using their own phone. check up on their breaks, and lunch, many do not even check out. the ones who do work hard and take care of the customer are overlooked.

Great company with good benefits, and great customers

17 July 2018

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15 October 2020

Does Lowe's provide leads to sales teams?

Pros

Working at Lowes will definitely teach you skills like: - Team Work - Department wide knowledge - Customer interaction - Ability to Adapt , and many other skills.

Cons

Some downsides to working at Lowes is learning how to manage your own department regardless of having a supervisor and manager. Now remember, this position POV is from a Flooring Associate, meaning you have associate pay with the responsibilities of managers. Management, at least where I worked at, was always expecting for the associates to have the department cleaned, organized, and refilled along with having to train new incoming associates that sometimes did not want to work. They also expected leads to come out of the department, when in fact we had 4 employees for that position who only handled leads, but they expect you to do it too. Just be prepared to work with minimal pay, and little help. This is for the Flooring Associate position.

Advice to Management

Better organize employees in departments where needed.

They also expected leads to come out of the department, when in fact we had 4 employees for that position who only handled leads, but they expect you to do it too.

15 October 2020

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9 English questions out of 9