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Merlin Entertainments

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Merlin Entertainments

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Merlin Entertainments Management FAQ

Read what Merlin Entertainments employees think about management at the company.

Merlin Entertainments has a positive Business Outlook of 42%.

All answers shown come directly from Merlin Entertainments Reviews and are not edited or altered.

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1 English question out of 1

2 October 2020

How is management perceived at Merlin Entertainments?

Pros

You can work from home due to Covid

Cons

Customer service advisor? No. You’ll be working in a demanding call centre. Call after call without any intervals between them. Short breaks, long hours, peanut pay, no flexibility, no sympathy from management if you want a break from the phones. Micro management, always being listened to and screen monitored. If you’re verbally unwell (cough/sore throat etc) they’d rather you be sick than do the thousands of emails piling up as they want all advisors on the phones only, all day long. Job is advertised as emails and live chats - not true whatsoever. Seem to try and lure in younger generation and pull the wool over their eyes in terms of basic working rights.

Advice to Management

Break the day up with email and live chat intervals instead of intense calls back to back all day everyday, it’s exhausting your employees. I think you’ll find you keep your staff and make customers a little happier too when they can get a response on emails and live chat.

Short breaks, long hours, peanut pay, no flexibility, no sympathy from management if you want a break from the phones.

2 October 2020

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1 English question out of 1

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