Merlin Entertainments Diversity And Inclusion FAQ

Pros

The people you meet become friends for life.

Cons

Their belief in working employees, without reward, past the point of burnout, is common and expected. Promotions and pay increases are given out on a "who's who" basis. Complaints of discrimination and inequitable practices go unheard. The lack of equity, diversity, and inclusion at Merlin is astounding! The global and national initiatives are being led by outright biased individuals. Merlin's failure to address these systemic inequalities is a reflection of the company as a whole. They are comfortable with ticking a box, touting false narratives externally - while gaslighting employees internally.

Pros

Many career opportunities, very friendly and fun culture, staff discounts to Merlin attractions, flexible working available but very much depends on team/ location

Cons

Not the most competitive pay & benefits package Diversity and inclusion works for lower grades however not that much diversity at the top

Advice to Management

Look at increasing the pay & benefits package to retain best employees

Pros

Lots of diversity Great team environment Fun

Cons

Pay is not competitive Some weekend work

Pros

They have good pay for students and young people

Cons

Long unsociable hours, with no extra pay

Pros

PTO policy is fairly generous. They are focused on having a diverse and inclusive team. There are lots of career opportunities because turnover is so high (you can decide if that's a pro or a con).

Cons

Company systems are not set up for a company of its size. Support for addressing the issues within the broken systems is almost non-existent. Many people in admin positions are overworked and burnt out so even though the PTO policy is generous, it's difficult to take time off because of workload. Positions are bonus eligible and they will tell you all about it in the interview/offer process, but bonuses are not paid out. You will never see a list of criteria that you need to hit in order to make bonus. There is a sense of urgency for all tasks but not enough resources, tools, or time to get the tasks done. I saw a number of employees get fired for "underperforming" when they hadn't been given any warning that they were not meeting their manager's expectations. Some of these employees that were let go were manager level employees or higher. Turnover is incredibly high because it is not a healthy work environment.

Advice to Management

Run defense for your employees and listen to them. Start set reasonable expectations to hold them accountable to and manage up by setting hard boundaries to help protect teams from getting burnt out.