Merlin Entertainments Workplace FAQ

Read what Merlin Entertainments employees think about their company's workplace. Employees have questions about everything from the work environment, to the dress code and food at the office.

To picture yourself in what could be your new office, have a look at some of Merlin Entertainments's office photos.

All answers shown come directly from Merlin Entertainments Reviews and are not edited or altered.

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5 English questions out of 5

22 January 2022

What is a typical working day like at Merlin Entertainments?

Pros

Good part time hours Free merlin pass Discount off Lego Day time hours never later than 7pm finish

Cons

Chaotic Physically draining Always short staffed The pay isn’t enough for the physical exercise Pay has decreased as a few years ago ride operators got 50p more an hour, but as minimum wage increased the pay didn’t increase with it Some departments are entitled to an extra 15 min break on an 8 hour shift but now ride operators are not?

Advice to Management

Change those cons other wise it would be great for part time people

Some departments are entitled to an extra 15 min break on an 8 hour shift but now ride operators are not?

22 January 2022

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25 March 2021

What is the work environment like at Merlin Entertainments?

Pros

Good working environment, friendly staff

Cons

The working days can be Long

Good working environment, friendly staff

25 March 2021

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22 February 2020

How do employees feel about working conditions at Merlin Entertainments?

Pros

Great environment, good pay, great team, good hours and nice offices

Cons

May require a long commute

Great environment, good pay, great team, good hours and nice offices

22 February 2020

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22 February 2020

What are working conditions like at Merlin Entertainments?

Pros

Great environment, good pay, great team, good hours and nice offices

Cons

May require a long commute

Great environment, good pay, great team, good hours and nice offices

22 February 2020

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2 October 2020

How do employees feel about Merlin Entertainments's policy around taking breaks?

Pros

You can work from home due to Covid

Cons

Customer service advisor? No. You’ll be working in a demanding call centre. Call after call without any intervals between them. Short breaks, long hours, peanut pay, no flexibility, no sympathy from management if you want a break from the phones. Micro management, always being listened to and screen monitored. If you’re verbally unwell (cough/sore throat etc) they’d rather you be sick than do the thousands of emails piling up as they want all advisors on the phones only, all day long. Job is advertised as emails and live chats - not true whatsoever. Seem to try and lure in younger generation and pull the wool over their eyes in terms of basic working rights.

Advice to Management

Break the day up with email and live chat intervals instead of intense calls back to back all day everyday, it’s exhausting your employees. I think you’ll find you keep your staff and make customers a little happier too when they can get a response on emails and live chat.

Short breaks, long hours, peanut pay, no flexibility, no sympathy from management if you want a break from the phones.

2 October 2020

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5 English questions out of 5

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