Monzo Bank FAQ

Have questions about working at Monzo Bank? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Monzo Bank.

All answers shown come directly from Monzo Bank Reviews and are not edited or altered.

47 English questions out of 47

27 August 2019

Does Monzo Bank offer massages?

Pros

There is free fruit in the office

Cons

False sense of transparency. Monzo pays lip service to culture. There is no culture in Monzo anymore. It's who you know, not how well you do your job. Not a place for women. The people team is very unprofessional. Gossip runs wild throughout the people team and it seems like everything gets shared company wide. The people team doesn't seem to care about people anymore. It's putting the company first at the expense of any staff member. It seems like we have to lure staff into a false sense of security just so we can fire them. I have witnessed the people team do truly unprofessional things that have kept me up at night. Monzo is the most unprofessional company I have ever been a part of. Do not come near this fintech. Do not come near the people team or HR if you actually like people.

Advice to Management

Try treating your customers and staff fairly.

There is free fruit in the office

27 August 2019

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7 May 2021

Does Monzo Bank offer relocation assistance?

Pros

good share options and benefits package

Cons

some inexperienced leaders, huge blame culture, not collaborative, many entitled arrogant people

Advice to Management

tackle unkind & unprofessional behaviors among workforce (recent new CEO should be a vast improvement)

good share options and benefits package

7 May 2021

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2 January 2020

Does Monzo Bank offer parental leave?

Pros

- There’s a really proactive vibe around how people work: everyone is part of making it all work - Great benefits around salary, holiday and leave - more a learning culture than a blame culture (ie how can you learn from a mistake rather than being harshly penalised) - Lots to do due to things growing quickly - great to be a part of if you enjoy a bit of a challenge!

Cons

- Because things move so fast, you can quickly feel out of the loop, especially if you’re away for a long period of time for any reason (ie sick leave, parental leave etc) - some benefits are inconsistent between remote and office workers - lines of progression could be clearer - management changes quite often which is disorientating and leaves a lack of confidence in how things are being run at a higher level

Advice to Management

Look after your employees - if you promise something, deliver it, and don’t leave people behind.

Great benefits around salary, holiday and leave

2 January 2020

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16 September 2019

Does Monzo Bank offer life insurance?

Pros

Some genuinely great people Ridiculously cute office dogs Free snacks Health insurance is decent

Cons

Monzo is dealing with the same challenges of any fast growing company past its start-up stage. But it its reach has overtaken its current capability, and people are hired into managerial which quickly surpass their abilities. I worked in the compliance team and it was one of the most unprofessional and unpleasant experiences of my life. Four hires have been made since the start of 2019. All four have either left or are in the process of leaving. The management seemed to believe that a muscle emoji and a few shout outs was enough to create a positive environment – even as they twisted the most innocuous things against you. During my time in Monzo’s compliance team, I: • Made management aware of severe health issues, only to see them turned against me when they became inconvenient. I was upfront about these during the hiring process. • Experienced volatile and downright strange managerial behaviours. Senior team leaders would go around asking who submitted what feedback in anonymous surveys and send disgruntled WhatsApp messages outside of work hours. • Never received clarity on what was expected of me – even when I spent half of my time plugging gaps in another role that I wasn’t hired for and wouldn’t have applied to. • Experienced rampant favouritism. If management’s pet has a problem with you, don’t expect to present your side of the story. • Was repeatedly lied to and about in a process that ultimately led to me leaving the company. The majority of the compliance team are lovely. Hopefully things will change as the head of compliance returns from mat leave. I will also say that senior management outside the department do appear committed to improving the team. For now, I would strongly advise anyone to steer clear. Especially if you fall into a ‘diverse’ group of any kind.

Advice to Management

You have some great people in the Compliance team, don't lose them - four out of four hires choosing to leave in under six months suggests a deeper problem. Put more effort into helping people who come from more structured job backgrounds. Don't hire managers who are completely unsuited to management, and definitely don't keep them on if it clearly isn't working.

Health insurance is decent

16 September 2019

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9 November 2020

Does Monzo Bank offer malpractice insurance?

Pros

Access to private healthcare through insurance. Salary. Learning budget. Free lunch on Mondays and Wednesdays whilst in the office. There are some really nice people that you do get to work with.

Cons

If you share a slightly different viewpoint on anything rest assured you will hounded out of discussion in seconds. The same people that do this are free to post whatever they like regardless of how offensive/inappropriate it is in a work environment, as long as you agree with them. 'Its okay when we do it' springs to mind. Theres a complete lack of respect and no grey thoughts of thinking. You notice certain patterns of cult like behaviour even though people will disagree with something, they'll agree anyway as they believe theres a reward in it for them. Slack has become one big narcissistic 'look at me' contest. Toxic culture and highly unprofessional. New changes to our holiday structure (without any consultation) means we're being forced to take holiday for the first half of 2021 and if you're unable to make up your mind in the midst of a pandemic, well you'll just be randomly allocated weeks instead which you're unable to cancel and everyone just willingly accepts it because if you speak out you're put into a guilt trip about how this is beneficial for 'your mental health'. A sorry state of affairs when private channels are being created speaking out against it. On top of this we're not being listened to and this is taking a drastically negative effect. I've personally been told that I should consider my options if I don't agree with this. Even though i'm fairly comfortable with certain procedures and necessary bits of information, we're expected to know everything and I believe a large majority of cops are being thrown into the deep end without the extensive knowledge required to successfully complete the task at hand, this leads them to question themselves. I feel like day by day Monzo loses a part of its identity and its values are being eradicated. It's sad to see so many of the key people who made Monzo what is today, saying their goodbyes, this in return affects morale as you're left thinking 'Why are so many people leaving they must know something I don't?'. A part of me is really hoping we can find our groove again. Slack is a major contribution into a fair share of problems at Monzo as people are using it like a personal social media channel.

Advice to Management

Be empowered to make a change.

Access to private healthcare through insurance.

9 November 2020

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47 English questions out of 47

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