Monzo Bank FAQ

Have questions about working at Monzo Bank? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Monzo Bank.

All answers shown come directly from Monzo Bank Reviews and are not edited or altered.

47 English questions out of 47

27 August 2019

Does Monzo Bank offer massages?

Pros

There is free fruit in the office

Cons

False sense of transparency. Monzo pays lip service to culture. There is no culture in Monzo anymore. It's who you know, not how well you do your job. Not a place for women. The people team is very unprofessional. Gossip runs wild throughout the people team and it seems like everything gets shared company wide. The people team doesn't seem to care about people anymore. It's putting the company first at the expense of any staff member. It seems like we have to lure staff into a false sense of security just so we can fire them. I have witnessed the people team do truly unprofessional things that have kept me up at night. Monzo is the most unprofessional company I have ever been a part of. Do not come near this fintech. Do not come near the people team or HR if you actually like people.

Advice to Management

Try treating your customers and staff fairly.

There is free fruit in the office

27 August 2019

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7 May 2021

Does Monzo Bank offer relocation assistance?

Pros

good share options and benefits package

Cons

some inexperienced leaders, huge blame culture, not collaborative, many entitled arrogant people

Advice to Management

tackle unkind & unprofessional behaviors among workforce (recent new CEO should be a vast improvement)

good share options and benefits package

7 May 2021

See answer

2 January 2020

Does Monzo Bank offer parental leave?

Pros

- There’s a really proactive vibe around how people work: everyone is part of making it all work - Great benefits around salary, holiday and leave - more a learning culture than a blame culture (ie how can you learn from a mistake rather than being harshly penalised) - Lots to do due to things growing quickly - great to be a part of if you enjoy a bit of a challenge!

Cons

- Because things move so fast, you can quickly feel out of the loop, especially if you’re away for a long period of time for any reason (ie sick leave, parental leave etc) - some benefits are inconsistent between remote and office workers - lines of progression could be clearer - management changes quite often which is disorientating and leaves a lack of confidence in how things are being run at a higher level

Advice to Management

Look after your employees - if you promise something, deliver it, and don’t leave people behind.

Great benefits around salary, holiday and leave

2 January 2020

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27 April 2019

Does Monzo Bank offer life insurance?

Pros

I love to work with such talented people. My team and and the leadership team that directly affects me are very skilled people that I enjoy working with very much. It's a proper start-up role: you get stuck in and get your hands dirty really quickly and it's also not easy all of the times. You're facing growing pains most start-ups experience but so far I've not had a boring day at work. I've been frequently challenged with new and different kind of work but have always been supported and praised for a job well done. We have weekly All Hands where we get to see what the rest of the company is working on and the CEO shares his candid feedback and insights. While this is a costly meeting, it is the one thing that brings our employees around the world together in one room and it's much appreciated. Monzo's values are a great piece of work and I can identify with most of them. Never have I worked in a company that is this transparent and I now never want to go back. You get much more buy-in from your employees if you respect and trust them to this extend. Benefits are awesome, too. Private healthcare, life insurance, drinks and snacks readily available. Twice a week we'll have free lunch which brings the team together. Very flexible work from home/remote working policies and a fair compensation. Plus they try to take care of mental health at the workplace as much as possible.

Cons

Not every company is perfect, neither is Monzo. But the pro's of Monzo far outweigh any negatives and feedback is taken on very quickly or you can find out why things are a certain way. Every two weeks we get an employee satisfaction survey and I have seen multiple changes happen off the back of it.

Advice to Management

Make sure everyone in the company can have a real career progression path, especially the team in Customer Operations sometimes seem to struggle to see their future. Make sure there's enough staff to support all growth and expansion efforts.

Private healthcare, life insurance, drinks and snacks readily available.

27 April 2019

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28 March 2019

Does Monzo Bank offer a wellness program?

Pros

By far the best place I have ever worked. It's nice to work for a company that genuinely care about staff. Great benefits, real transparency, proper conversation around mental health which is very refreshing! The ability to work remotely is such a plus!

Cons

No cons so far. Thanks!

Great benefits, real transparency, proper conversation around mental health which is very refreshing!

28 March 2019

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47 English questions out of 47

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