OVO Energy FAQ

All answers shown come directly from OVO Energy Reviews and are not edited or altered.

26 English questions out of 26

17 June 2019

Does OVO Energy give time off to volunteer?

Pros

Free breakfast, opportunity to volunteer in the local community. Good benefit system

Cons

Management need mental health training. You might be smashing it but unless you've made pals with the right people you remain unable to move up the chain.

Advice to Management

Getting up the ladder due to who you know not what you know isn't the way to get the best agents performing well

Free breakfast, opportunity to volunteer in the local community.

17 June 2019

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16 December 2019

Does OVO Energy have a pension plan?

Pros

-Fantastic working environment with approachable and friendly manager's - lots of benefits, including pension, bike to work and gym onsite

Cons

- lack of training when starting

Advice to Management

Pay people more so they stay longer!

- lots of benefits, including pension, bike to work and gym onsite

16 December 2019

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7 February 2019

How are the career development opportunities at OVO Energy?

Pros

Good entry for other career opportunities. Tend to hire young people.

Cons

Near sociopathic management. Do not care about you, nor anything you have to say. If you don't deliver regardless of the reason - they will manage you out. I had to go to anti-anxiety medication which I am still onto this day thanks to them. If you don't fit into the clique - you will not grow. Extremely poor project management. Woeful disregard to mental health / vulnerabilities.

Advice to Management

Get new management who do care about their staff and ensure that your systems are upgraded to accommodate the 1.5~ million customers. Employees will work hard if they are treated as people, not as numbers.

Good entry for other career opportunities.

7 February 2019

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18 October 2019

What kind of career opportunities exist at OVO Energy?

Pros

Great employee benefits. A nice modern office to work in. Plenty opportunity for development and growth. 2 annual bonuses. Lots of socialising with excellent people.

Cons

I honestly cant think of any.

Plenty opportunity for development and growth.

18 October 2019

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21 June 2019

How are promotions handled at OVO Energy?

Pros

- Fast paced environment means you can learn a lot quite quickly if you're willing! - Good additional benefits like tech scheme and chance to purchase holiday - Fun meeting rooms - Was such a great culture at the beginning, but now there's little internal communication and no feeling of team work, seems like everyone is in it for themselves

Cons

- Always changing/getting rid of senior management, normally means a company restructure happens where often the management left aren't aware of what workers responsibilities are (especially when the person whose been fired from senior management was the head of your department). - Pay reviews and promotions are non-existent and very secretive (even after title and responsibility changes which happen with no consultation), it's your responsibility to get paid the right amount rather than being promoted to a position because you've done such a good job so far. - Handle redundancies better! The company got rid of lots of 'doers' meaning everyone left had to pick up the slack. After everyone left redundancies were never to be heard of again (real lack of support!). Also consider the impact of bringing new people into the team who're on higher salaries and less experience than those you just got rid of, leaves people who went through it confused as to why it was needed in the first place - investment? - Too many systems with too little automation, makes day to day tasks for workers that shouldn't exist. - Practice what you preach - the company used to be customer focused but now with the shift in the market and additional competition it's profit focused.

Advice to Management

Look at your teams holistically and review who in the team does what based on seniority/pay/experience/impact on business. Think about staff and customers as human beings and not a means to an end.

- Pay reviews and promotions are non-existent and very secretive (even after title and responsibility changes which happen with no consultation), it's your responsibility to get paid the right amount rather than being promoted to a position because you've done such a good job so far.

21 June 2019

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26 English questions out of 26