OVO Energy FAQ

All answers shown come directly from OVO Energy Reviews and are not edited or altered.

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Workplace

9 English questions out of 9

8 August 2020

Does OVO Energy have an on site gym?

Pros

Great youthful and agile culture, attractive open-plan offices filled with plants and greenery, great colleagues, team leaders are generally approachable and genuinely care about you as a person. Enjoyable to work here, good compensation outside of pay (e.g. in the form of 4% of your salary extra being made available for tech, bikes, health plans etc), free breakfast, in-office gym for £10 a month with varying classes on top, half-priced lunch, OVO tops up 3% extra on top of your pension. Did a good job moving to homeworking. Outsourced mental health support line 24/7 and trained mental health first aiders within office. Christmas, Easter, Halloween and summer parties. Easy access to ergonomic equipment with no fuss, inc standing desks if required; desk chairs cost about £1000 and are very comfortable. Themed meeting rooms. My team is friendly and everyone respects each other; there used to be some minor issues of toxicity but this has largely gone due to people leaving and joining - though this will vary between teams.

Cons

Management seem to prioritise the outward appearance of the company over how satisfied its workers are and pay doesn’t increase yearly at all alongside no bonuses for the last two halves. Laying off 2,600 staff members was pretty dodgy. I've heard working in Care is quite stressful and bad; Ops tends to be a lot more chill. The upper management also seems to prioritise income over the wellbeing of its staff based on the decisions they make, such as scheduled breaks for care agents and ramping up smart meter installs despite ongoing issues with smart. They also outsource cheap work to South Africa, which seems at odds with their "morally good" branding.

Advice to Management

Because wages don’t increase annually against inflation, the worth of my salary is decreasing by £200 a year. Managers talk a lot about how they make sure pay is competitive against the industry but we know other energy companies pay better than OVO. Before, the 6-monthly bonuses helped tide us over but we haven’t had one in a year.

office gym for £10 a month with varying classes on top, half

8 August 2020

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20 May 2019

What is a typical working day like at OVO Energy?

Pros

The People 3 minute wrap time If you get on with the managers, you can skive work easily Saturday shift only 4 hours

Cons

Everything Else; Pay incorrect Managers choosing favourites Promises they cannot keep Offers of progression and then taking them away and cutting staff

Advice to Management

This place is rotten to the core and I am very thankful that I am leaving. Cx-People is a terrible place to work for your mental health and to repeat what I was told "We are managers, not here for "Theraperatism"

Saturday shift only 4 hours

20 May 2019

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1 December 2020

What are meetings like at OVO Energy?

Pros

Good benefits, Good team meetings, left to manage your own day

Cons

Not listened too Just a name and number putting meters on the wall.

Good benefits, Good team meetings, left to manage your own day

1 December 2020

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12 January 2020

What is it like working with clients or customers at OVO Energy?

Pros

Hours, people, support, pay, perks

Cons

Customers, organisation, complaints process, limited responsibilities

Advice to Management

Listen to what works best for members

Customers, organisation, complaints process, limited responsibilities

12 January 2020

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22 January 2019

What is the work environment like at OVO Energy?

Pros

Flexible times, easy work, relaxed environment, lots of benefits

Cons

Pretty low pay and takes ages to advance in the company

Advice to Management

Keep up the lovely work environment!

Flexible times, easy work, relaxed environment, lots of benefits

22 January 2019

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9 English questions out of 9