OVO FAQ

Have questions about working at OVO? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at OVO.

All answers shown come directly from OVO Reviews and are not edited or altered.

46 English questions out of 46

28 August 2020

Does OVO offer massages?

Pros

Good benefits (breakfast in the morning, lunch once a week, gym, etc...), good tech stack, good culture

Cons

Too many reorganizations some time

Good benefits (breakfast in the morning, lunch once a week, gym, etc...), good tech stack, good culture

28 August 2020

See 6 more answers

28 February 2021

Does OVO offer relocation assistance?

Pros

The benefits package is good

Cons

Customer Service is not what it was before the takeover of SSE

Advice to Management

Rethink keeping Customer Services offshore. Your loyal customers do not like it and are leaving in droves.

The benefits package is good

28 February 2021

See 1 more answer

8 August 2020

Does OVO have a pension plan?

Pros

Great youthful and agile culture, attractive open-plan offices filled with plants and greenery, great colleagues, team leaders are generally approachable and genuinely care about you as a person. Enjoyable to work here, good compensation outside of pay (e.g. in the form of 4% of your salary extra being made available for tech, bikes, health plans etc), free breakfast, in-office gym for £10 a month with varying classes on top, half-priced lunch, OVO tops up 3% extra on top of your pension. Did a good job moving to homeworking. Outsourced mental health support line 24/7 and trained mental health first aiders within office. Christmas, Easter, Halloween and summer parties. Easy access to ergonomic equipment with no fuss, inc standing desks if required; desk chairs cost about £1000 and are very comfortable. Themed meeting rooms. My team is friendly and everyone respects each other; there used to be some minor issues of toxicity but this has largely gone due to people leaving and joining - though this will vary between teams.

Cons

Management seem to prioritise the outward appearance of the company over how satisfied its workers are and pay doesn’t increase yearly at all alongside no bonuses for the last two halves. Laying off 2,600 staff members was pretty dodgy. I've heard working in Care is quite stressful and bad; Ops tends to be a lot more chill. The upper management also seems to prioritise income over the wellbeing of its staff based on the decisions they make, such as scheduled breaks for care agents and ramping up smart meter installs despite ongoing issues with smart. They also outsource cheap work to South Africa, which seems at odds with their "morally good" branding.

Advice to Management

Because wages don’t increase annually against inflation, the worth of my salary is decreasing by £200 a year. Managers talk a lot about how they make sure pay is competitive against the industry but we know other energy companies pay better than OVO. Before, the 6-monthly bonuses helped tide us over but we haven’t had one in a year.

priced lunch, OVO tops up 3% extra on top of your pension.

8 August 2020

See 1 more answer

18 May 2021

Does OVO offer parental leave?

Pros

Trusting Passionate Values driven Culture and people are at the heart of what we do Flexible working Ability to have balance without being made to feel guilty about it Management really care about your day to day and future development Zero ego Friendly employee base Mental Health is valued The ability to flex working around important things helps you perform better as you are happier and less stressed if you have to urgently be somewhere eg collect children or a doctors apt. Flexible locations and ability to travel to different offices means you meet more people you wouldn't normally which is great too. Ability to mix WFH and office based without feeling pressured or under scrutiny meaning my productivity is way better than it has been Great with my maternity leave and return to work was smooth and relaxed too which is so important as a returning mum!

Cons

None to note as of yet and I have been here for 2 and half years.

Great with my maternity leave and return to work was smooth and relaxed too which is so important as a returning mum!

18 May 2021

See answer

16 December 2021

Does OVO assist with or provide childcare?

Pros

Fluid,flexible,reciprocated…a few words that sun up work, great benefits, great work life balance..a top place to work.

Cons

None currently, challenges are sure to come.

Fluid,flexible,reciprocated…a few words that sun up work, great benefits, great work life balance..a top place to work.

16 December 2021

See answer
  • 1
  • 2
  • 3
  • 4
  • 5

46 English questions out of 46

Popular Careers with OVO Job Seekers

JobsSalariesInterviews