Ocado Group FAQ

Have questions about working at Ocado Group? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Ocado Group.

All answers shown come directly from Ocado Group Reviews and are not edited or altered.

57 English questions out of 57

28 January 2020

Does Ocado Group offer massages?

Pros

Weekly pay and free coffee machine (when working)

Cons

Was doing 4x10 hour shift (turnaround) meaning you do one route and then come back to the debot they fill up the van and you go back out again. They said on average in the recruitment process that you will only do 25 drops a day which is barely ever true I did most days at least 30-40. Much harder work and more than the 8hr shifts probably nearly twice as much work. The one hour time slots were next to impossible to meet most days and they question why you couldn't meet some of them when all of the drops within the hour slot were miles apart some of them there were 5 or 6 drops in one hour covering about 20 or so miles within that hour which is impossible!! Even minus traffic that is next to impossible to meet unless you were to majorly speed and even then I'm not sure haha. Only worked for 2 months here and didn't pass probation period due to making mistakes like going through a red light not noticing it probably because I was so exhausted. They expect perfection however they work you to the ground and are bound to make major errors due to it. People who had been working at the Sheffield debot for many years had told me that they push more work on their staff now than before getting every bit out of you until you can no longer take it, which is why their turnover in staff is greatly higher now and why so many loyal staff have left. I would not of been able to cope much longer and was already looking for work elsewhere just wish I had listened to all the reviews prior to going for this job. I was actually relieved when I was pushed out it only made me leave sooner rather than later. Felt like the longest 2 months of my life haha absolutely exhausting job and I've worked in catering for many years which that is nothing compared to this. The wage doesn't justify how much it will effect your overall health and life and I can honestly say I've never felt so drained physically and mentally in my entire life. Yeah you get 3 days a week off however by the time it gets to your days off a majority of the time you feel you're just recovering from your draining job and won't want to do much. Do yourself a huge favour and do not even waste your time with this company, they put higher greedy profits over their staffs wellbeing any day. If you do go for it you'll think back to this and wish you had listened.

Advice to Management

Stop squeezing too much work out of your staff people are not robots and can only take so much. Stop being so tite and have an appropriate number of staff to cover business needs rather than making staff ill and exhausted from excessive work than maybe you wouldn't need to keep hiring and training people constantly.

Weekly pay and free coffee machine (when working)

28 January 2020

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2 March 2020

Does Ocado Group offer relocation assistance?

Pros

- Good benefits package - Can provide flexible working (site/team dependant) - Aims to look after employees

Cons

- Very different experiences across different departments/areas - Does pay lip-service to some aspects rather than making sure they're done - Contact Centre very school-like environment

Good benefits package

2 March 2020

See answer

22 November 2020

Does Ocado Group have a pension plan?

Pros

Fairly good pension, pay is decent for a low level job

Cons

They don't care about their staff at all. I've only had 3 days off sick in the whole year that I have worked there and have had to attend a meeting about it and been put on stage one (progression to stage 3 means dismissal). At Christmas they've made it so you're working five 12 hour shifts in a row with only one rest day before doing two more 12 hour shifts in a row. Completely ridiculous and shows how much they care about their staffs health and well being. They provide NO chairs to sit on at all. This means on a 12 hour shift you're standing up for atleast 10 and a half hours. The managers can be very petty over things that don't matter, for example I was given a warning by a manager for going to the toilet without telling someone. I was gone for literally THREE minutes. It feels like you're being treated with unwarranted suspicion by some of the managers. Working there feels like you're doing community service or in prison for something. Overall not a good place to work. They place a much, much higher value on profits over the wellbeing of their staff.

Advice to Management

Be more understanding and treat other employees with more empathy.

Fairly good pension, pay is decent for a low level job

22 November 2020

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28 February 2020

Does Ocado Group offer parental leave?

Pros

People orientated, good benefits, good work/life balance.

Cons

High responsibilities with pretty low pay

Advice to Management

Increase pay

People orientated, good benefits, good work/life balance.

28 February 2020

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15 October 2019

Does Ocado Group offer life insurance?

Pros

You get life insurance, and the chance to go from there with anxiety issues and depression 😉

Cons

The management is not the best, you get treated like a piece of “cake” by some of them

Advice to Management

Try and get trained in how to talk to your people and not to exploit them at the maximum, remember we are all human, it doesn’t matter if some of us are wearing red or green, we’re all the same. Do you remember one of our values? “Value each person”...ohhh yeah it doesn’t exist anymore because at Ocado you don’t get appreciation for your hard work...only file notes and threatened that you’ll be investigated if you don’t do what they want!

You get life insurance, and the chance to go from there with anxiety issues and depression 😉

15 October 2019

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57 English questions out of 57

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