PrettyLittleThing.com Senior Leadership FAQ

Read what PrettyLittleThing.com employees think about senior leadership and the CEO at the company.

PrettyLittleThing.com has a Senior Management rating of 3.4, and Umar Kamani, the CEO of PrettyLittleThing.com, has an approval rating of 99% across the organisation.

All answers shown come directly from PrettyLittleThing.com Reviews and are not edited or altered.

How are senior leaders perceived at PrettyLittleThing.com?

2 English reviews out of 2

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21 January 2020

Pros

- 40% discount - Friendly colleagues - Good wage - Christmas and Summer party

Cons

If management (team leaders) had any interpersonal skills, it wouldn't be that bad of a place to work, however, the management is all over the place. A process would change day in day out and they expect unrealistic KPI's while expecting outstanding customer service with the KPI's set (and increasing over time) and is absolutely not possible. Bad customer service by advisors is provided so that targets would be hit so you wouldn't have management constantely down your throat if you dipped in stats 1 day over a month of being on target. Favouritism is riddled in management there and progression is a no-go unless you know someone higher up. Management don't care how you're treated because they know they can easily get an agency to bring in more employees very easily. From working there over a year, about 30% of the managers can do their job correctly and fairly so hope you're lucky and get a manager who knows what they're doing. It's great if you work in Manchester, they get all the praise and goodies, however if you work in the warehouse or Burnley, you get absolute bare minimum rewards. The CEO, Umar, is actually a fantastic person, it's a shame team leaders and the CCMs don't know how to learn from his friendly and approachable personality. Only reason this isn't a 1-star review is because my fellow advisors made it a fun place to work.

Advice to Management

Not going to bother, nothing will change.

The CEO, Umar, is actually a fantastic person, it's a shame team leaders and the CCMs don't know how to learn from his friendly and approachable personality.

21 January 2020

Reviewed by: Customer Advisor in Burnley, England, England (Former Employee)

15 January 2019

Pros

• Super casual atmosphere • Investment in tech • Payday drinks • Great people • Highly innovative

Cons

Senior Management - mostly cronyistic. Hires are selected from friends and whether your face fits. • Glass ceiling • Schoolyard-esque bullying and nastiness

Advice to Management

Drain the swamp. There are people there who don't belong there.

• Senior Management

15 January 2019

Reviewed by: Anonymous (Anonymous Employee)

2 English reviews out of 2

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