PrettyLittleThing.com FAQ

Have questions about working at PrettyLittleThing.com? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at PrettyLittleThing.com.

All answers shown come directly from PrettyLittleThing.com Reviews and are not edited or altered.

17 English questions out of 17

21 January 2020

Does PrettyLittleThing.com offer employee discounts?

Pros

- 40% discount - Friendly colleagues - Good wage - Christmas and Summer party

Cons

If management (team leaders) had any interpersonal skills, it wouldn't be that bad of a place to work, however, the management is all over the place. A process would change day in day out and they expect unrealistic KPI's while expecting outstanding customer service with the KPI's set (and increasing over time) and is absolutely not possible. Bad customer service by advisors is provided so that targets would be hit so you wouldn't have management constantely down your throat if you dipped in stats 1 day over a month of being on target. Favouritism is riddled in management there and progression is a no-go unless you know someone higher up. Management don't care how you're treated because they know they can easily get an agency to bring in more employees very easily. From working there over a year, about 30% of the managers can do their job correctly and fairly so hope you're lucky and get a manager who knows what they're doing. It's great if you work in Manchester, they get all the praise and goodies, however if you work in the warehouse or Burnley, you get absolute bare minimum rewards. The CEO, Umar, is actually a fantastic person, it's a shame team leaders and the CCMs don't know how to learn from his friendly and approachable personality. Only reason this isn't a 1-star review is because my fellow advisors made it a fun place to work.

Advice to Management

Not going to bother, nothing will change.

40% discount

21 January 2020

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25 February 2021

How are senior leaders perceived at PrettyLittleThing.com?

Pros

Great overall company to work for

Cons

IT management borderline clueless. Director is good, the rest of them are deluded about their abilities

Director is good, the rest of them are deluded about their abilities

25 February 2021

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24 July 2019

How are the career development opportunities at PrettyLittleThing.com?

Pros

The benefits, the people and the buzz in the office!! The infectious nature of the passion, happiness and friendliness of the place! The career support and development has been amazing. I really value the approach to health and wellbeing and the support around this. The yoga and gym classes really help me to stay focused on work!

Cons

Long working hours and lack of flexibility.

Advice to Management

Allow more flexibility to enhance work life balance for your hard working staff :)

The career support and development has been amazing.

24 July 2019

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21 January 2020

How is management perceived at PrettyLittleThing.com?

Pros

- 40% discount - Friendly colleagues - Good wage - Christmas and Summer party

Cons

If management (team leaders) had any interpersonal skills, it wouldn't be that bad of a place to work, however, the management is all over the place. A process would change day in day out and they expect unrealistic KPI's while expecting outstanding customer service with the KPI's set (and increasing over time) and is absolutely not possible. Bad customer service by advisors is provided so that targets would be hit so you wouldn't have management constantely down your throat if you dipped in stats 1 day over a month of being on target. Favouritism is riddled in management there and progression is a no-go unless you know someone higher up. Management don't care how you're treated because they know they can easily get an agency to bring in more employees very easily. From working there over a year, about 30% of the managers can do their job correctly and fairly so hope you're lucky and get a manager who knows what they're doing. It's great if you work in Manchester, they get all the praise and goodies, however if you work in the warehouse or Burnley, you get absolute bare minimum rewards. The CEO, Umar, is actually a fantastic person, it's a shame team leaders and the CCMs don't know how to learn from his friendly and approachable personality. Only reason this isn't a 1-star review is because my fellow advisors made it a fun place to work.

Advice to Management

Not going to bother, nothing will change.

Bad customer service by advisors is provided so that targets would be hit so you wouldn't have management constantely down your throat if you dipped in stats 1 day over a month of being on target.

21 January 2020

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20 January 2021

Is PrettyLittleThing.com a good company to work for?

Pros

No any everything was fine

Cons

Interesting, nice atmosphere and very well payed job

No any everything was fine

20 January 2021

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17 English questions out of 17