PrettyLittleThing.com FAQ

All answers shown come directly from PrettyLittleThing.com Reviews and are not edited or altered.

13 English questions out of 13

21 January 2020

Does PrettyLittleThing.com offer employee discounts?

Pros

- 40% discount - Friendly colleagues - Good wage - Christmas and Summer party

Cons

If management (team leaders) had any interpersonal skills, it wouldn't be that bad of a place to work, however, the management is all over the place. A process would change day in day out and they expect unrealistic KPI's while expecting outstanding customer service with the KPI's set (and increasing over time) and is absolutely not possible. Bad customer service by advisors is provided so that targets would be hit so you wouldn't have management constantely down your throat if you dipped in stats 1 day over a month of being on target. Favouritism is riddled in management there and progression is a no-go unless you know someone higher up. Management don't care how you're treated because they know they can easily get an agency to bring in more employees very easily. From working there over a year, about 30% of the managers can do their job correctly and fairly so hope you're lucky and get a manager who knows what they're doing. It's great if you work in Manchester, they get all the praise and goodies, however if you work in the warehouse or Burnley, you get absolute bare minimum rewards. The CEO, Umar, is actually a fantastic person, it's a shame team leaders and the CCMs don't know how to learn from his friendly and approachable personality. Only reason this isn't a 1-star review is because my fellow advisors made it a fun place to work.

Advice to Management

Not going to bother, nothing will change.

- 40% discount

21 January 2020

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24 July 2019

How are the career development opportunities at PrettyLittleThing.com?

Pros

The benefits, the people and the buzz in the office!! The infectious nature of the passion, happiness and friendliness of the place! The career support and development has been amazing. I really value the approach to health and wellbeing and the support around this. The yoga and gym classes really help me to stay focused on work!

Cons

Long working hours and lack of flexibility.

Advice to Management

Allow more flexibility to enhance work life balance for your hard working staff :)

The career support and development has been amazing.

24 July 2019

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23 April 2018

How are senior leaders perceived at PrettyLittleThing.com?

Pros

The only positive comment I can think of is the staff you work with. All talented young individuals who can go far if given the opportunity.

Cons

The Management...what can I say... 1. The senior managers need to grow up and actually manage the teams. Instead of gossiping or talking behind people's backs. 2. Tell them they have done well instead of waiting for a mistake to happen so you can act all bullish and belittle your staff. 3. Don't throw a hissy fit because some of your staff actually have some brains and challenge you. 4. Don't threaten to get rid of your staff just because they decide to look elsewhere. Maybe you need to actually look at why people leave and realise they leave because of management. 5. Don't be rude to staff and try to intimidate them. 6. Don't lie to your staff. Don't say one thing and then do another because regardless of how you think you can get away with it, the world is small. 7. If your not in with the crowd then you will be marked and dispensable. 8. Don't ask for expected salary and state it is not problem but then offer them a salary which is no way close to what was asked for. If you have a budget make it clear what it is, you will be respected more.

Advice to Management

Get some management training: - You may have the title but the title does not give you the authority to be immature or to allow you to bully your staff. - Respect is earned not given

The senior managers need to grow up and actually manage the teams.

23 April 2018

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15 September 2018

How is management perceived at PrettyLittleThing.com?

Pros

The majority of staff are friendly, Generous employee discount, Relaxed/casual environment, Regular parties/events and occasional celebrity visitors which can be interesting.

Cons

Disorganised, Poor management, Quite "cliquey", Lack of structure and direction, Very little management support, Often unpleasant atmosphere, Poor pay, Total lack of progression for majority of employees

Disorganised, Poor management, Quite "cliquey", Lack of structure and direction, Very little management support, Often unpleasant atmosphere, Poor pay, Total lack of progression for majority of employees

15 September 2018

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15 January 2019

Is PrettyLittleThing.com a good company to work for?

Pros

Super casual atmosphere • Investment in tech • Payday drinks • Great people • Highly innovative

Cons

• Senior Management - mostly cronyistic. Hires are selected from friends and whether your face fits. • Glass ceiling • Schoolyard-esque bullying and nastiness

Advice to Management

Drain the swamp. There are people there who don't belong there.

• Super casual atmosphere

15 January 2019

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13 English questions out of 13