Pulse (UK) FAQ

Have questions about working at Pulse (UK)? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Pulse (UK).

All answers shown come directly from Pulse (UK) Reviews and are not edited or altered.

21 English questions out of 21

9 April 2021

Does Pulse (UK) offer parental leave?

Pros

Great starting job Gave me loads of experience

Cons

Very poor pay Maternity discrimination Over worked Unfair on female workers in a male department

Advice to Management

Ensure that manager stick to HR procedure. Educate managers. Be transparent with wages as I took a job a male colleague was paid £3k more for

Maternity discrimination

9 April 2021

See answer

3 August 2019

How are the career development opportunities at Pulse (UK)?

Pros

There were some great people within the business. The CEO is a great leader, but his senior management let him down.

Cons

I worked for Pulse for over 10 years and the reviews I have seen on here do not reflect the poor treatment that I have seen happen especially over the last 2 years. The division I worked in had no direction or strategy. Poor decisions at senior management level lead to losing many major contracts and candidates. It all could have been different if they had listened to the staff who were on the ground who knew the market. This once great company who I absolutely loved working for let me down. Lack of support to do my job efficiently, poor communication, and being left to keep staff moral high after changes being made to the business that I had no say in. No career progression- a career pathway was spoken about and promised for over 3 years which never materialised. The bonus structure is an absolute joke for what is supposed to a recruitment company! finally the company of late has lost some really good employees who worked hard and grew the business at its peak, these employees were loyal and stayed because they wanted to see the company get to that success again, but you let them down. I'm still waiting for my exit interview so I thought I'd write a review.

Advice to Management

Communication is key to engaging with your staff. Senior management, if you are walking into a branch maybe speak to the team instead of walking into an office and shutting the door. Remember, People buy people. Engage with your staff and understand the challenges they face. Look at the rewards package, it does not match your competitors.

No career progression

3 August 2019

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22 June 2020

What kind of career opportunities exist at Pulse (UK)?

Pros

I think the most important aspect of a job is working with people that genuinely care about what they do. At Pulse, I got that impression from day one and I haven't changed my mind since! Everyone is really friendly and helpful and it makes doing my job even more enjoyable. Pulse are very strong when it comes to internal career progression; it feels like managers really advocate for their teams to grow and move up within the company. There is also transparency about how to develop and a clear understanding of what you need to do to achieve the next step up in your career. The benefits at Pulse are pretty good too, including a decent holiday allowance with the opportunity to buy/sell days. There is also a lot of emphasis put on raising money for charity which means lots of internal events, cake sales and collaborations. Overall a great company to work for and I'm so pleased to be part of the team!

Cons

Could be more flexible with working hours (start/finish times)

Advice to Management

Keep up the great work! And continue to use employee feedback surveys to adapt and develop the business according to the changing needs of staff.

The benefits at Pulse are pretty good too, including a decent holiday allowance with the opportunity to buy/sell days.

22 June 2020

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10 July 2021

How do employees feel about their professional development opportunities at Pulse (UK)?

Pros

Kind and supportive with lots of training opportunities

Cons

Strict office dress code even when not seeing members of the public. It’s nice to be comfy at work and this can be done while still looking presentable

Kind and supportive with lots of training opportunities

10 July 2021

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27 January 2020

Does there seem to be diversity at Pulse (UK)?

Pros

Was with the company for 8 years, I believed what we were doing was good for the NHS and Private clients which is was as it was all about service and quality which in the early days was true. Good co-workers which on my team we worked like a team and would be there to support each other and would get some fantastic numbers on the board and didn’t let the major micro management certain other team’s experiences distract us however cringe worthy it would be sometimes to watch. Good benefits which you would expect from a corporate environment and management on the outside would be friendly. Nice enough offices, Kings Cross so fine to get too.

Cons

Management were in a bubble with no diversity race wise and at one point due to the Divisional Boss who was a founder was quite Anti Male (This May of changed now) One question I thought was very weird at the 2nd interview was how would you feel working for a woman??? I thought I had kinda stepped back time and responded with surprise at the question but answered accordingly. You would have to fight to get your bonus of them, they would make up silly KPI’s which they knew were outdated and use it to deduct percentages off your bonus if you would let them get away with it. An example would be one month we were set a ridiculous target as a team and if the team didn’t hit it then you could of hit 40K just yourself but if your team didn’t hit it you wouldn’t get anything. My team were £5K of a target that was raised to a ridiculous amount yet we almost did it and we got nothing, no bonus yet management got theirs. That was the last time, as a team we decided to stop pushing if we didn’t feel we were going to hit the target and basically told management this as there would be no point so they then gave us a percentage of what we would get but still wasn’t much of an incentive if your doing really well personally. Middle management would always contradict itself as they would alway walk out of that LMT meeting with the most silly tasks which would send staff a different message to a couple of weeks ago which they then couldn’t justify when they would be questioned on this. Company lost its way with the introduction of NHS Caps, Pulse was always known for its quality but the biggest complaint from clients was how much they were being charged which was considerably more than other agencies were charging, when caps came in management decided that they knew best and wanted to keep their margin and assumed others would follow by declining the caps. They were wrong other agencies were actually far off the caps in terms of what they were charging so it didn’t need that much adjusting and over night Pulse lost Big Clients, Teams went from hitting £30K - £40K to barely hitting £10K - £15K which was the beginning of the end. Forward 2020 X2 New Divisional Director’s later and unfortunately Pulse haven’t been able to move on from the past. Speaking to people surprisingly still there from the old management they are effectively working for little or no commission as they have never recovered and other agencies have built positively working within Caps and IR35 and morale at Pulse is at an all time low and I’ve been informed that they are now changing the commission structure again which has been something they have been doing frequently with little success finding one that suits both parties.

Advice to Management

You have been given the advice several times by people like myself and you haven’t listened. What needs to be done will hurt and unfortunately due to how Pulse are set up quite difficult to do without some major adjustments to attitude of management and strategy

Management were in a bubble with no diversity race wise and at one point due to the Divisional Boss who was a founder was quite Anti Male (This May of changed now)

27 January 2020

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21 English questions out of 21

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