SMi Group FAQ

Have questions about working at SMi Group? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at SMi Group.

All answers shown come directly from SMi Group Reviews and are not edited or altered.

24 English questions out of 24

15 July 2019

Does SMi Group pay for a gym membership?

Pros

SMi is a great company to work for! They allow equal opportunities to all, and ensure that progression is closely monitored and recorded. At SMi, you are respected regardless of: age, gender, ethnicity, and belief. SMi prioritises operations and employees wellbeing by providing benefits such as free gym membership and fresh fruit in the office! I was provided good training sessions where I was taught how to operate in-house systems, so they do not just throw you in the deep end. Management as SMi is exceptional, and it is just a fun environment to work in!

Cons

The only aspect I have noticed is that there is no sink in the kitchen. However, having said that, this does not interfere with day-to-day operations

Advice to Management

Keep up the good work and congratulations on building and maintaining a ever-growing successful company

SMi prioritises operations and employees wellbeing by providing benefits such as free gym membership and fresh fruit in the office!

15 July 2019

See answer

15 March 2021

Does SMi Group offer unlimited holiday?

Pros

Honestly, there are barely any and I wouldn't wish this place on my worst enemy! You will make some really good friends because you will bond over how awful management are and how shocked you are that this company is still allowed run . Of course, you will have to make sure that this is done on the down low and call each other from your mobile phones as management spy on you and track all of your calls.

Cons

-Almost everyone is treated badly and someone leaves every few weeks, even during COVID when the job market isn’t great. It’s a huge accomplishment even if you manage to stick it out after a month. An odd few have been there for over 10 months, most likely brainwashed with pointless promotions -This company is run like the biggest train wreck and it’s a wonder how they make any money at all. They work their employees to the bone and the amount of work you are expected to do is ridiculous for the little amount of pay you receive. As a producer, you don’t get any commission for your work or recognition for that fact. Clearly they take advantage of very “green” graduates who think this kind of work life and pay is normal and this means they can get away with doing more border line illegal things without innocent grads knowing their rights -The laptops are extremely old and slow and don’t even work properly half of the time. There is always an issue with the VPN and they have no consideration for any of their employees who are new and working from home. If you can’t get into the system and spend too long trying to sort out your IT issues during work hours, you will be asked to make up that time after work, even though it is not your fault. If your teams freezes on your laptop or you can’t get on to it, be prepared to be met with the utmost frustration and disrespect as the directors tell you that they are busy people and don’t have time for such issues and furthermore it is your job to make sure that everything is working -Management are puppets with no backbone or authority themselves and they just do whatever the directors tell them to do, without even defending you or realising how ridiculous such orders sound. There is no communication between the directors and the managers. If the directors can’t be bothered sometimes they will just take a day off without informing anyone and on Fridays they’re rarely heard from -The micromanagement is the most extreme and it is clear that the directors have certain prey in mind. You are expected to send emails around to the whole team for every pointless thing. They have installed an “active tracker” on everyone’s laptops without even telling anyone which I’m not sure is entirely legal or ethical. This will allow them to track you in every possible manner, including live watching your screen to see what you’re doing and seeing what websites you’re accessing. The directors will get alerts if you are applying for other jobs on LinkedIn and will use this to launch random attacks on you. They will also get reports at the end of the day as to how active you have been, when you’ve been offline, when you’ve had inactivity, etc. Even if you’re on track with your project and haven’t needed to do much, they’ll use this information to label you as lazy and incapable make out as if you have not been putting effort it- they will find any excuse to pick on you! -If you are a producer, you will end up doing more reporting than your actual job, which only gets worse the longer that you are in the job. You must send an email when you have logged into the system and if you are having trouble with your VPN and log on even 10 minutes late you will be forced to make up that time after work. You have to send an email when you log out for lunch as well. On a Friday if you want to finish early you can only take lunch at 12pm. You also have to send an email when you log out. -Within your log out email, which you send every day, you must send a full report of your work including every single detail on each project you are working on. I was forced to include new things on my report almost every week, including an hour-by-hour breakdown on what times I would be working on which project which made me feel like a child and like they didn’t trust me. You also have to send management a list of every single person that you are reaching out to so that they can approve it. In your report you will be forced to include the dates and the time of every single person you contacted. Such emails end up being ridiculously long. -Once the directors have it out for you, your life will become hell- this makes you highly demotivated and switch off. As a result of the director’s orders, the manager will be asked to keep a close eye on you and this means both will gang up on you and randomly call you. They will make sure they’re checking up on you throughout the day to catch you off guard and make sure you’re doing your work. The manager will call you first thing in the morning to highlight what you need to do for the day and ask you what you have done so far ( even thought most of it is in the long end of day reports you send everyday) Basically, you will never be left alone in this job, which makes me think that they don’t have their own jobs to do quite frankly. -You will have to send a report to all of the directors constantly and it becomes apparent that they never even read the reports properly as they will constantly send rude, passive aggressive emails, asking for updates without even reading the long and pointless reports which you spend so long writing and sending everyday. This will happen even if you are working very hard and doing everything they ask and therefore will make you anxious to even receive and send emails -The director runs a producer job like a sales job and you will constantly be expected to make phone calls 24/7- this job is just chasing people and hassling them all the time. If they don’t see you on the phones, you will be subject to tormenting comments like “the phones won’t warm themselves up”. If the directors really want to scare you, they will threaten to ask for a copy of your call log, even if you are using your personal Skype account to make calls, which probably goes against a thousand personal data and privacy rules -Half the things you are expected to do as a producer do not even fall into your job title: things like putting together a brochure which is traditionally a job for the marketing team, or finding potential spex contacts, which is clearly the sponsorship managers (ie the director's job) therefore the requirements of your role are blurred with marketing and sales tasks as well -Most of the time when the director emails you it’s so unprofessional as the emails are riddled with spelling mistakes or they will make up nicknames for you and misspell your name. Most of time they send you one word answers or one-line replies over email, so you never really know what they want you to do because it’s that unclear -The way that the directors speak to you is highly unprofessional and it makes me wonder how they ever got to this position in the first place. They will get offended over the littlest things such as not addressing their name first in an email which shows that they’re megalomaniacs and will do anything to assert their dominance over those working under them. They are married to each other/ related in some way so they all behave the same and defend each other’s stupidity. They all have the biggest ego’s and are all the biggest narcissists, making out as if they have the best lives. They will try and find out personal details about your living situation and who your partner is which is totally unprofessional and inappropriate -If a project is going badly, be prepared to be blamed for every little thing and be told to put more hours in after work. This is ridiculous as you can’t even reach people in the evening and so you can’t be that productive. The directors tell you to not do admin in “their time” which is totally ridiculous as they expect you to do work in your own personal time. -Be prepared to be tutted at and belittled in meetings in front of other staff when you don’t have information which isn’t even your job to gather. You will be subject to embarrassment and told that you have the memory of a fish whilst everyone watches in shock and awkward silence -The “training” from management is the most pointless thing and the biggest waste of time. Half of the time, whatever you are learning is common sense and you will be asked to share your screen for the littlest things such putting an out of office on -On top of the weekly reports, if the directors really dislike you, you will be subject to writing opening and closing day reports during a conference which means having to listen and write down everything said during the conference and compiling it into an email which is the size of a dissertation -HR also constantly invade privacy and cross personal boundaries by ringing up your emergency contacts if they can’t get a hold of you. They will ask you to complete starter documents almost a month after you have started and there is no form of organisation/ structure. If you have a problem with the directors, you can’t go to HR as they only listen to the directors. There was once someone who sent an email to the directors and told them to stop bullying people and that the workload was too immense and they were shouted at and told to delegate work to their staff so clearly there is no getting through to them -If you have some kind of medical emergency, they will only let you take an appointment between 9 and 10am and no other time, so you have to say it’s a hospital appointment. Even then HR have no authority as they have to ask for approval from the directors and it’s a ridiculous back and forth thing over something that should be so simple. Even if you do manage to get time of for a medical emergency, you will be asked to make up the time you were gone for after work, which really shocked me -The directors and HR say that they care about their employees as they have implemented an employee wellbeing scheme which is the biggest front just to make them look better. They will encourage you to take time off when in reality it is very difficult to get time off as you can only book it at certain times. -You are told things very last minute and expected to comply to their ridiculous demands. If you’re told to come into the office on a certain day and you plan your travel in accordance with that, suddenly they will change their mind and expect you to come in very last minute which is totally inconsiderate and unreasonable especially if you are not even in London. The director will make out as if this is your fault and you must tell them where you are working from at all times, just in case they need you to come in which is ridiculous as we are in a pandemic. -It’s a red flag itself that the directors personally interview you. This is because no recruiter will ever work with them because they know how bad the company is and even recruiters have told me their horror stories such as the directors locking the toilets and not letting anyone go in and also being subject to questioning if you leave to go to the toilet. You also have to ask the directors for permission if you want to go to lunch with a friend

Advice to Management

STOP bullying and micromanaging people and honestly just grow up!!! You clearly don't trust anyone or know how to run a company and everyone who works here gets really bad anxiety from how badly you treat them! If I could rate this company a negative I would. I'm surprised you haven't been sued or reported to some higher authority as half of the things you try and get away with are practically illegal! I've read the replies to other reviews and have been here long enough to know that management will never listen to you or change in the slightest. My advice to anyone applying would be don't even waste your time-JUST RUN!!!!

They will encourage you to take time off when in reality it is very difficult to get time off as you can only book it at certain times.

15 March 2021

See 2 more answers

15 March 2021

How are the career development opportunities at SMi Group?

Pros

Honestly, there are barely any and I wouldn't wish this place on my worst enemy! You will make some really good friends because you will bond over how awful management are and how shocked you are that this company is still allowed run . Of course, you will have to make sure that this is done on the down low and call each other from your mobile phones as management spy on you and track all of your calls.

Cons

-Almost everyone is treated badly and someone leaves every few weeks, even during COVID when the job market isn’t great. It’s a huge accomplishment even if you manage to stick it out after a month. An odd few have been there for over 10 months, most likely brainwashed with pointless promotions -This company is run like the biggest train wreck and it’s a wonder how they make any money at all. They work their employees to the bone and the amount of work you are expected to do is ridiculous for the little amount of pay you receive. As a producer, you don’t get any commission for your work or recognition for that fact. Clearly they take advantage of very “green” graduates who think this kind of work life and pay is normal and this means they can get away with doing more border line illegal things without innocent grads knowing their rights -The laptops are extremely old and slow and don’t even work properly half of the time. There is always an issue with the VPN and they have no consideration for any of their employees who are new and working from home. If you can’t get into the system and spend too long trying to sort out your IT issues during work hours, you will be asked to make up that time after work, even though it is not your fault. If your teams freezes on your laptop or you can’t get on to it, be prepared to be met with the utmost frustration and disrespect as the directors tell you that they are busy people and don’t have time for such issues and furthermore it is your job to make sure that everything is working -Management are puppets with no backbone or authority themselves and they just do whatever the directors tell them to do, without even defending you or realising how ridiculous such orders sound. There is no communication between the directors and the managers. If the directors can’t be bothered sometimes they will just take a day off without informing anyone and on Fridays they’re rarely heard from -The micromanagement is the most extreme and it is clear that the directors have certain prey in mind. You are expected to send emails around to the whole team for every pointless thing. They have installed an “active tracker” on everyone’s laptops without even telling anyone which I’m not sure is entirely legal or ethical. This will allow them to track you in every possible manner, including live watching your screen to see what you’re doing and seeing what websites you’re accessing. The directors will get alerts if you are applying for other jobs on LinkedIn and will use this to launch random attacks on you. They will also get reports at the end of the day as to how active you have been, when you’ve been offline, when you’ve had inactivity, etc. Even if you’re on track with your project and haven’t needed to do much, they’ll use this information to label you as lazy and incapable make out as if you have not been putting effort it- they will find any excuse to pick on you! -If you are a producer, you will end up doing more reporting than your actual job, which only gets worse the longer that you are in the job. You must send an email when you have logged into the system and if you are having trouble with your VPN and log on even 10 minutes late you will be forced to make up that time after work. You have to send an email when you log out for lunch as well. On a Friday if you want to finish early you can only take lunch at 12pm. You also have to send an email when you log out. -Within your log out email, which you send every day, you must send a full report of your work including every single detail on each project you are working on. I was forced to include new things on my report almost every week, including an hour-by-hour breakdown on what times I would be working on which project which made me feel like a child and like they didn’t trust me. You also have to send management a list of every single person that you are reaching out to so that they can approve it. In your report you will be forced to include the dates and the time of every single person you contacted. Such emails end up being ridiculously long. -Once the directors have it out for you, your life will become hell- this makes you highly demotivated and switch off. As a result of the director’s orders, the manager will be asked to keep a close eye on you and this means both will gang up on you and randomly call you. They will make sure they’re checking up on you throughout the day to catch you off guard and make sure you’re doing your work. The manager will call you first thing in the morning to highlight what you need to do for the day and ask you what you have done so far ( even thought most of it is in the long end of day reports you send everyday) Basically, you will never be left alone in this job, which makes me think that they don’t have their own jobs to do quite frankly. -You will have to send a report to all of the directors constantly and it becomes apparent that they never even read the reports properly as they will constantly send rude, passive aggressive emails, asking for updates without even reading the long and pointless reports which you spend so long writing and sending everyday. This will happen even if you are working very hard and doing everything they ask and therefore will make you anxious to even receive and send emails -The director runs a producer job like a sales job and you will constantly be expected to make phone calls 24/7- this job is just chasing people and hassling them all the time. If they don’t see you on the phones, you will be subject to tormenting comments like “the phones won’t warm themselves up”. If the directors really want to scare you, they will threaten to ask for a copy of your call log, even if you are using your personal Skype account to make calls, which probably goes against a thousand personal data and privacy rules -Half the things you are expected to do as a producer do not even fall into your job title: things like putting together a brochure which is traditionally a job for the marketing team, or finding potential spex contacts, which is clearly the sponsorship managers (ie the director's job) therefore the requirements of your role are blurred with marketing and sales tasks as well -Most of the time when the director emails you it’s so unprofessional as the emails are riddled with spelling mistakes or they will make up nicknames for you and misspell your name. Most of time they send you one word answers or one-line replies over email, so you never really know what they want you to do because it’s that unclear -The way that the directors speak to you is highly unprofessional and it makes me wonder how they ever got to this position in the first place. They will get offended over the littlest things such as not addressing their name first in an email which shows that they’re megalomaniacs and will do anything to assert their dominance over those working under them. They are married to each other/ related in some way so they all behave the same and defend each other’s stupidity. They all have the biggest ego’s and are all the biggest narcissists, making out as if they have the best lives. They will try and find out personal details about your living situation and who your partner is which is totally unprofessional and inappropriate -If a project is going badly, be prepared to be blamed for every little thing and be told to put more hours in after work. This is ridiculous as you can’t even reach people in the evening and so you can’t be that productive. The directors tell you to not do admin in “their time” which is totally ridiculous as they expect you to do work in your own personal time. -Be prepared to be tutted at and belittled in meetings in front of other staff when you don’t have information which isn’t even your job to gather. You will be subject to embarrassment and told that you have the memory of a fish whilst everyone watches in shock and awkward silence -The “training” from management is the most pointless thing and the biggest waste of time. Half of the time, whatever you are learning is common sense and you will be asked to share your screen for the littlest things such putting an out of office on -On top of the weekly reports, if the directors really dislike you, you will be subject to writing opening and closing day reports during a conference which means having to listen and write down everything said during the conference and compiling it into an email which is the size of a dissertation -HR also constantly invade privacy and cross personal boundaries by ringing up your emergency contacts if they can’t get a hold of you. They will ask you to complete starter documents almost a month after you have started and there is no form of organisation/ structure. If you have a problem with the directors, you can’t go to HR as they only listen to the directors. There was once someone who sent an email to the directors and told them to stop bullying people and that the workload was too immense and they were shouted at and told to delegate work to their staff so clearly there is no getting through to them -If you have some kind of medical emergency, they will only let you take an appointment between 9 and 10am and no other time, so you have to say it’s a hospital appointment. Even then HR have no authority as they have to ask for approval from the directors and it’s a ridiculous back and forth thing over something that should be so simple. Even if you do manage to get time of for a medical emergency, you will be asked to make up the time you were gone for after work, which really shocked me -The directors and HR say that they care about their employees as they have implemented an employee wellbeing scheme which is the biggest front just to make them look better. They will encourage you to take time off when in reality it is very difficult to get time off as you can only book it at certain times. -You are told things very last minute and expected to comply to their ridiculous demands. If you’re told to come into the office on a certain day and you plan your travel in accordance with that, suddenly they will change their mind and expect you to come in very last minute which is totally inconsiderate and unreasonable especially if you are not even in London. The director will make out as if this is your fault and you must tell them where you are working from at all times, just in case they need you to come in which is ridiculous as we are in a pandemic. -It’s a red flag itself that the directors personally interview you. This is because no recruiter will ever work with them because they know how bad the company is and even recruiters have told me their horror stories such as the directors locking the toilets and not letting anyone go in and also being subject to questioning if you leave to go to the toilet. You also have to ask the directors for permission if you want to go to lunch with a friend

Advice to Management

STOP bullying and micromanaging people and honestly just grow up!!! You clearly don't trust anyone or know how to run a company and everyone who works here gets really bad anxiety from how badly you treat them! If I could rate this company a negative I would. I'm surprised you haven't been sued or reported to some higher authority as half of the things you try and get away with are practically illegal! I've read the replies to other reviews and have been here long enough to know that management will never listen to you or change in the slightest. My advice to anyone applying would be don't even waste your time-JUST RUN!!!!

As a producer, you don’t get any commission for your work or recognition for that fact.

15 March 2021

See 2 more answers

15 July 2019

What kind of career opportunities exist at SMi Group?

Pros

SMi is a great company to work for! They allow equal opportunities to all, and ensure that progression is closely monitored and recorded. At SMi, you are respected regardless of: age, gender, ethnicity, and belief. SMi prioritises operations and employees wellbeing by providing benefits such as free gym membership and fresh fruit in the office! I was provided good training sessions where I was taught how to operate in-house systems, so they do not just throw you in the deep end. Management as SMi is exceptional, and it is just a fun environment to work in!

Cons

The only aspect I have noticed is that there is no sink in the kitchen. However, having said that, this does not interfere with day-to-day operations

Advice to Management

Keep up the good work and congratulations on building and maintaining a ever-growing successful company

They allow equal opportunities to all, and ensure that progression is closely monitored and recorded.

15 July 2019

See answer

27 May 2019

Does SMi Group have any sort of mentoring programme?

Pros

I have not noticed any at all.

Cons

I guess the first thing that must be said is that employees are "invited" to write a positive review on Glassdoor as part of their probation or for financial reward. Hence all of a sudden there are so many good reviews. I would not advise working here. It's a family run business. Husband,his wife and her sister. The remaining 2 directors have no say in decision making process. There is no HR as such. So you either roll with it or you sink pretty quick. At average there are 2-3 people leave the company monthly. The flow is very quick. Therefore the lack of skills and training is intense. People are bullied (their looks and behavior is being judges by the family owning the business). People are underpaid, minimum holidays offered but at least 1 hr overtime per day is expected. Flexible Fridays... Well if you come at 8:01 instead of 8:00 you must stay an extra hour at work. Personally, I don't see any flexibility here. Director blame employees for everything, hence the answers to the negative comments (which all are true) about the company on Glassdoor. Run. Don't apply. Be better elsewhere.

Advice to Management

None, they know what they are doing.

Therefore the lack of skills and training is intense.

27 May 2019

See answer
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24 English questions out of 24

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