SYKES FAQ

All answers shown come directly from SYKES Reviews and are not edited or altered.

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Benefits
Career Development
Compensation
Coworkers
Culture
Diversity And Inclusion
Management
Senior Leadership
Work Life Balance
Workplace

7 English questions out of 7

22 August 2019

How are the career development opportunities at SYKES?

Pros

Good opportunity to start a career

Cons

Salary os low compared to other opportunities

Good opportunity to start a career

22 August 2019

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25 January 2020

What kind of career opportunities exist at SYKES?

Pros

Decent pay to compensate for the areas of lack

Cons

Poor management, no opportunity for advancement

Advice to Management

Hire new management

Poor management, no opportunity for advancement

25 January 2020

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12 August 2020

Does SYKES have any sort of mentoring programme?

Pros

Great command center office Provides machines necessary for work Shoulders training expenses necessary for career growth

Cons

Doesn’t promote work-life-balance No mentorship for newbies, you have to do it your own No solid process, no guidelines or standardize process per site Non-transparency on workload, you function differently when you go live even if it’s not in your contract

Advice to Management

Kindly consider your employees life outside work. Yes, free trainings and book reviews is a privilege. But atleast check with your employees first if they’re OK with it. Also, provide the necessary guide or transitions on newbies especially on by laws, heirarchy of command per dept, dont overload them with projects that requires redundant reports to maintain. Make sure that before promoting effortless experience your team can benefit it through optimisation.

No mentorship for newbies, you have to do it your own

12 August 2020

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8 September 2018

Why do SYKES employees quit?

Pros

There are no real pros

Cons

They will terminate you for medical reasons, they give you a totally different way to call out the when you push hr for reasons they say you did not follow protocol. They will use a wrongful termination to not allow for a promotion even if you are more then qualify while letting others who have no clue get a promotion.

Advice to Management

Make sure you follow basic legal laws. It is ashamed that employees have to seek legal advice and threaten wrongful termination in order for you to open your eyes and see the injustice between programs. I would suggest that you make sure that your programs all follow what you write rather than say one thing and be told something else.

They will use a wrongful termination to not allow for a promotion even if you are more then qualify while letting others who have no clue get a promotion.

8 September 2018

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4 May 2020

How are promotions handled at SYKES?

Pros

The work environment, your peers and most managers are really great people to work with and you will learn a lot of great skills that will work with most jobs out there.

Cons

Promotions are biased, it's a favoritism competition and in some cases tests are given in secret to the person that they want to give the promotion.

Advice to Management

HR Managers, stop reviewing policies and taking decisions from your desk, get involved and see how favoritism is ruining the reputation of that place. What people write on their exit interviews is not realistic and they just do it so they won't leave a bad record.

Promotions are biased, it's a favoritism competition and in some cases tests are given in secret to the person that they want to give the promotion.

4 May 2020

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7 English questions out of 7