SYKES FAQ

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8 English questions out of 8

20 August 2019

What is the salary like at SYKES?

Pros

Work from home Save on gas (you are going to need every penny of your minimum wage to try and pay rent with) Online application process was easy Very easy to get a job as long as you can pass a background check

Cons

Right from the start at their cattle call group interviews you can tell they go through lots of staff and don’t really value the employees. Anyone that can give them 100 percent availability with no room for any flexibility will get hired. They contract out for large companies that pay their immediate staff a decent wage of 15 plus dollars an hour however Sykes only pays minimum wage based on the province you live in. They don’t even hire in Alberta because they don’t want to pay their minimum wage. The antiquated computer they send to do your job with is not adequate to be efficient at the job. Non stop technical issues and software problems. From day one it seems like you are in an elementary school classroom, expect to be treated like children and raise your virtual hand if you want to use the washroom. Oh and don’t be one minute late back from a break or they dock your already pathetic pay for anytime missed, rounded up of course. 0 tolerance noise policy also, so if you have kids, room mates, pets etc unless they are silent you will get fired. The first weeks of “training” will consist mainly of trying to sort out the classrooms technical problems with the dinosaur computers they were sent to try and get them functional. Oh and the misleading job description as customer service representative quickly changes into an aggressive sales role, with duties of four other departments all put onto these agents they pay minimum wage to. They expect a whole lot and give a whole lot of nothing in return. Unless you have no work experience or are desperate I would look into companies that pay a respectful wage and think their employees are worth more than the bare minimum wage they can legally get away with paying. Also the commission structure is poor and nobody makes it the 90 days you have to wait to get them anyways so don’t count on that as extra income.

Advice to Management

See above there’s too much to write here.

They contract out for large companies that pay their immediate staff a decent wage of 15 plus dollars an hour however Sykes only pays minimum wage based on the province you live in.

20 August 2019

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11 September 2018

Does SYKES offer a weekly bonus?

Pros

Work from home. Flexible hours. Self-management.

Cons

Bosses play favorites to older standing employees. No bonuses. No raises.

Advice to Management

Treat all employees with the same respect. Stop playing favorites.

No bonuses.

11 September 2018

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23 November 2018

Does SYKES offer a monthly bonus?

Pros

*free wifi in the office

Cons

*no salary increase *low monthly basic for a financial account *no permanent stations for agents *VERY limited space in every sleeping quarter

low monthly basic for a financial account

23 November 2018

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3 September 2019

What are other benefits and incentives like at SYKES?

Pros

Great compensation and benefits for project manager that includes Transpo allowance, communication allowance, laptop and technical equipment needed to handle calls and meetings off-site. Generally, offers convenience and assurance to employees when it comes to Government related docs, loan processing, SSS/PagIbig/Philhealth, etc payments, maternity benefits.

Cons

Improve Basic Salary and chance to improve salary. Improve Project Management related trainings and benefits, such as possible inclusion of some PMP Trainings in the curriculum and PMP Certification payment coverage, and the likes.

Advice to Management

Project Management is one of the most vital team in our company providing end to end support to Account Operations, Support Groups and Special Projects. Suggestion to include budget for PM Trainings within or outside company premises similar to certification trainings provided to Ops. This shall ensure a more improved, more structured support and additional competency to all Implementation Project Managers. Thank you.

Great compensation and benefits for project manager that includes Transpo allowance, communication allowance, laptop and technical equipment needed to handle calls and meetings off

3 September 2019

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10 April 2019

Does SYKES offer a daily bonus?

Pros

The only limit is your mind, you can learn as much as you want and the opportunities are abundant

Cons

Cant think of anything honestly

Advice to Management

Keep the good work, you have good leadership

The only limit is your mind, you can learn as much as you want and the opportunities are abundant

10 April 2019

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8 English questions out of 8