SYKES FAQ

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4 English questions out of 4

20 August 2019

What are some insights into the application process at SYKES?

Pros

Work from home Save on gas (you are going to need every penny of your minimum wage to try and pay rent with) Online application process was easy Very easy to get a job as long as you can pass a background check

Cons

Right from the start at their cattle call group interviews you can tell they go through lots of staff and don’t really value the employees. Anyone that can give them 100 percent availability with no room for any flexibility will get hired. They contract out for large companies that pay their immediate staff a decent wage of 15 plus dollars an hour however Sykes only pays minimum wage based on the province you live in. They don’t even hire in Alberta because they don’t want to pay their minimum wage. The antiquated computer they send to do your job with is not adequate to be efficient at the job. Non stop technical issues and software problems. From day one it seems like you are in an elementary school classroom, expect to be treated like children and raise your virtual hand if you want to use the washroom. Oh and don’t be one minute late back from a break or they dock your already pathetic pay for anytime missed, rounded up of course. 0 tolerance noise policy also, so if you have kids, room mates, pets etc unless they are silent you will get fired. The first weeks of “training” will consist mainly of trying to sort out the classrooms technical problems with the dinosaur computers they were sent to try and get them functional. Oh and the misleading job description as customer service representative quickly changes into an aggressive sales role, with duties of four other departments all put onto these agents they pay minimum wage to. They expect a whole lot and give a whole lot of nothing in return. Unless you have no work experience or are desperate I would look into companies that pay a respectful wage and think their employees are worth more than the bare minimum wage they can legally get away with paying. Also the commission structure is poor and nobody makes it the 90 days you have to wait to get them anyways so don’t count on that as extra income.

Advice to Management

See above there’s too much to write here.

Online application process was easy

20 August 2019

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11 August 2020

What is the company culture like at SYKES?

Pros

There are no pros. Worst company

Cons

I worked in this company for 23 months. There is a lot of internal politics, favoritism and they target employees if the management dont like them. You cannot get promoted in this company unless and until you have a very good rapport with the managers. The management wont appreciate your hard work and you will not be recognized no matter how well you perform. The people who dont perform well will get promoted because of favoritism. My weekly scores was effected because i dint had a good rapport with the quality manager(level 1). I was not eligible for incentives because of my weekly scores. The salary is very low and the managers will shout at you for 3 hours after your logout 😂 I just couldnt breathe in this company and the management wont let you quit the job also. Your doubts in the process wont be clarified on time if you are not among the FAVORITE PEOPLE. With great efforts i quit this job in this pandemic and am happy to be jobless than working in such a company who wont respect a person and their hardwork. The MANAGEMENT will involve in your personal life and they will target couples and they will create rumors. This is not a healthy work place. Please don't join a company were you need to fight for respect and recognition. There is no proper food in the cafeteria. The food which is available in the cafeteria will have cockroach and food will taste like dustbin food. I wish i could give this company 0 stars.

Advice to Management

Please stop showing partiality and favoritism.

There is a lot of internal politics, favoritism and they target employees if the management dont like them.

11 August 2020

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11 March 2020

What is the hiring process like at SYKES?

Pros

Flexibility in scheduling and ability to work from home.

Cons

The hiring process required several hours of studying and testing that was un paid. The Training was not in depth so you have to be a good self learner

The hiring process required several hours of studying and testing that was un paid.

11 March 2020

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26 November 2019

Does SYKES drug test?

Pros

The recruiters are flexible on drug test results. Building is clean and they have good (well-staffed) security. Fairly well stocked canteen area and the self check out works occasionally. Parking isn’t a problem at all.

Cons

Well the biggest con is they refuse to pay me my last check. Literally straight up refusing with no justification whatsoever. High-school atmosphere. Climate control is hilariously bad and sometimes sounds like it’s going to explode. They call this “cleaning the vents.” Rampant sexual harassment and bullying, drug use in the parking lot despite the security guard. Will randomly accuse you of ridiculous things. Short lunches and needlessly strict rules for everything. They will drive to the edge of your sanity.

Advice to Management

Raze it and salt the earth, this piece of real estate is probably cursed forever.

The recruiters are flexible on drug test results.

26 November 2019

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4 English questions out of 4