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What is health insurance like at SYKES?

5 English reviews out of 5

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19 May 2019

Pros

-Friendly people -OK PTO program -Some interesting local discounts

Cons

-Poor pay -Bonus program is a joke -PTO can be hard to use -Expensive lacking health insurance options -Poor work environment that is often dirty -Compensation is not high enough for the rules you're required to follow

Advice to Management

Pay a respectable wage then no one would be dependent on a bonus program that employees can only directly control 1/4th of.

-Expensive lacking health insurance options

19 May 2019

Reviewed by: Customer Service Representative in Provo, UT (Current Employee)

28 October 2020

Pros

Job not hard to get.

Cons

wages are not good for the work you do. health insurance stinks.

health insurance stinks.

28 October 2020

Reviewed by: Work From Home Customer Service Representative in Kingstree, SC (Former Employee)

19 June 2019

Pros

Work at home, although that's not really much of a positive as you can't deduct the heat and electricity, the phone line, the A/C, etc. from taxes. You may save on gas, but it will cost you other ways that you won't get back. Starting off with paying for your application. It's a job of convenience, if you need to be at home. That's about it. Otherwise it's just another low-wage (basically min-wage) customer service job with few prospects of advancing.

Cons

It really doesn't matter how hard you work, they will get you. I was one of the top agents on my team. I was always top 1-3 in a group of about 20+. And because of that I got paid 50 cents more per hour. Or $20/week. Well I had a bad call where I did something wrong. And apparently it was bad enough that SYKES got fined by the client. But to me it was an honest mistake and hardly catastrophic. But for this they yanked my 50 cent bonus even though I was still top 1-3. They said because of that call, I wouldn't get the 50 cents for 6 months probation. Well they are smart enough to give us lists of performance. And I could see that if I just worked 1/2 as much, I'd still be the middle of the pack. So that's what I did. I stopped making an effort. And when I was ahead in my call time, I'd put people on hold and go to the bathroom. Or go grab a snack. Then I got lazy and just stopped helping people. After all, I knew what the minimum I had to do to be in the middle. So I just stopped trying. Then I quit. I figured if I wanted to come back, it would be easy. And what did I have to lose?? I was making less than I had 3 years earlier. The pay never goes up so Alpine/Sykes is willing to let qualified people quit. Not really smart. Especially when they punish someone after they learn a lesson on what not to do. You see, knowledge should be rewarded especially when Sykes doesn't train you. They give you this online guide that's 10,000s of pages. And you have to Google what to do. This is a horrible way to work. And so you often just guess at what to do. You guess what seems to make sense to do. And sometimes you're wrong. Like I was. So if you think you're doing something right, you keep doing it. And the only way you find out you're not doing it right is by a review. The job itself is not enjoyable. If you like angry people yelling at you non-stop, trying to get them off the phone in under 5 minutes, only to have another person come on to yell at you, well you may enjoy it. The benefits are HORRIBLE. Thanks to Obamacare, I had to pay for the worst health care I've ever had. Honestly, I didn't know who to call to see a doctor. I didn't know if I had to pay or not. I never used it because it was so INTENTIONALLY complicated, you didn't want to get stuck with a huge medical bill for a simple doctor visit. It's another reason I quit. I actually liked it better when I didn't have to PAY for their health insurance.

Advice to Management

Pay a living Wage. Increase salary for experience. Get a real health insurance plan.

I actually liked it better when I didn't have to PAY for their health insurance.

19 June 2019

Reviewed by: Customer Service Representative in Detroit, MI (Former Employee)

7 October 2020

Pros

Medical Insurance is covered instantly

Cons

Salary disputes take ages before they get any notice and when they do they usally get ignored until you yourself get sick of following up. Also, when there's a new account and they "promise" career growth/promotions what usually happens is that once the account is established the account heads bring in people they're familiar with or worked with and assign them to the "promised" positions.

Advice to Management

Base promotions on merit and contributions not on who you know longer. You basically offered a bunch of people who were doing well in their old accounts career growth just so they help in establishing the account but once everything's okay you don't care.

Medical Insurance is covered instantly

7 October 2020

Reviewed by: Customer Service Representative (CSR) in Mandaluyong City (Former Employee)

11 May 2019

Pros

Work Environment Great growth opportunities Felxible schedule for agents Good additional benefits, Health Insurance,

Cons

Lower than market Salaries for the staff employees Really High Pressure

Good additional benefits, Health Insurance,

11 May 2019

Reviewed by: IT Manager in Tlalnepantla, México (Current Employee)

5 English reviews out of 5