SYKES FAQ

All answers shown come directly from SYKES Reviews and are not edited or altered.

46 English questions out of 46

4 November 2018

What are some insights into the strategy or vision at SYKES?

Pros

- They have a 100% work from home system. I get to spend a lot of time with my family. - Very flexible work environment. - If some time off is needed during working hours for personal work they will provide it to you. - Supportive upper management: they'll back you up to kingdom-come as long as you are professional and have facts to back yourself up. This is something rare. - If you are having issues with work equipment (laptop, headphones etc.) they will ensure that you get a replacement and whatever you want to help you work more efficiently but within reason. - They have an excellent education support system i.e. the office reimburses you for your certification advancements. - They assist you to advance your skill sets by providing access to online training platforms.

Cons

- Organization is completely unstructured, unorganized and chaotic. There is no process for doing anything. Whatever exists is just in files and for namesake, no one follows it resulting in completely chaotic work environment. - There is no control for any kind here. Things like implementation or ticket handling have no control, no process to follow. Tickets come in for namesake, the SLAs are for name sake as well. They just cook up reasons for urgency (which almost always is a thousand miles from reality) and want everything implemented at the snap of their fingers. Imagine 50 tickets like these coming in a day. This results in Band-Aid solutions being implemented only to break later and then we are pressured to redesign and implement again. - Engineering requests (allegedly would have controlled the rampant flow of requests and followed a proper design strategy) exist for namesake. They tried once and then refused to follow it citing client urgencies every time. All of this results in an extremely stressful work environment and people often burn out every two weeks. - The pay hike is negligible and not proportional to the sheer amount of work, stress, work expected and quality of work you do. - There is zero career progression. - You won’t grow here financially or career wise.

Advice to Management

Numerous advice have been passed on, they just fall on deaf ears. So no point of listing it here.

- Engineering requests (allegedly would have controlled the rampant flow of requests and followed a proper design strategy) exist for namesake.

4 November 2018

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5 December 2019

Does there seem to be diversity at SYKES?

Pros

Nice people, job security, wider European opportunities, cultural diversity

Cons

senior management attitude, very low salaries compared to other BPOs

Nice people, job security, wider European opportunities, cultural diversity

5 December 2019

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28 April 2020

How is management perceived at SYKES?

Pros

Good process knowledge, management is great, culture is pretty decent

Cons

Salaries are very less, night shifts only, no day shifts

Advice to Management

Increase payscale

Good process knowledge, management is great, culture is pretty decent

28 April 2020

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28 August 2020

Is SYKES a good company to work for?

Pros

Good benefits, great people and friendly environment

Cons

I had to undergo to a fast-paced trainings

Good benefits, great people and friendly environment

28 August 2020

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20 August 2019

What are some insights into the application process at SYKES?

Pros

Work from home Save on gas (you are going to need every penny of your minimum wage to try and pay rent with) Online application process was easy Very easy to get a job as long as you can pass a background check

Cons

Right from the start at their cattle call group interviews you can tell they go through lots of staff and don’t really value the employees. Anyone that can give them 100 percent availability with no room for any flexibility will get hired. They contract out for large companies that pay their immediate staff a decent wage of 15 plus dollars an hour however Sykes only pays minimum wage based on the province you live in. They don’t even hire in Alberta because they don’t want to pay their minimum wage. The antiquated computer they send to do your job with is not adequate to be efficient at the job. Non stop technical issues and software problems. From day one it seems like you are in an elementary school classroom, expect to be treated like children and raise your virtual hand if you want to use the washroom. Oh and don’t be one minute late back from a break or they dock your already pathetic pay for anytime missed, rounded up of course. 0 tolerance noise policy also, so if you have kids, room mates, pets etc unless they are silent you will get fired. The first weeks of “training” will consist mainly of trying to sort out the classrooms technical problems with the dinosaur computers they were sent to try and get them functional. Oh and the misleading job description as customer service representative quickly changes into an aggressive sales role, with duties of four other departments all put onto these agents they pay minimum wage to. They expect a whole lot and give a whole lot of nothing in return. Unless you have no work experience or are desperate I would look into companies that pay a respectful wage and think their employees are worth more than the bare minimum wage they can legally get away with paying. Also the commission structure is poor and nobody makes it the 90 days you have to wait to get them anyways so don’t count on that as extra income.

Advice to Management

See above there’s too much to write here.

Online application process was easy

20 August 2019

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46 English questions out of 46